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Cox TV Lite

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Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA
Learn how to pair the Simplicity RT-SR50 Big Button remote control with a Basic box / DTA.
Manage Saved Programming from the Contour App or WatchTV Manage Saved Programming from the Contour App or WatchTV
Learn how to navigate and use the Saved menu option of the Contour App.
Using TV Caller ID Using TV Caller ID
Learn how to use TV Caller ID with your guide.
Identifying Your Cox Digital Receiver Identifying Your Cox Digital Receiver
Use this list to find information about your residential Cox receiver.
Contour Voice Remote Control XR15 Contour Voice Remote Control XR15
Learn to program, use, and troubleshoot the new contour voice remote, and how to pair it with your receiver for aim free RF operation and voice comman... read more
Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
Understanding Audio Options for Contour TV Understanding Audio Options for Contour TV
Learn more about the Contour TV receiver audio options for hearing and viewing needs.
Watch and Delete Contour Recordings Watch and Delete Contour Recordings
Learn the process for viewing, deleting or stopping a recording.
Using the Safe Browse Parental Control Features With Contour Using the Safe Browse Parental Control Features With Contour
Learn how to set the Safe Browse parental control feature with the Contour receiver.
Using the Hulu App Using the Hulu App
Learn more about the Hulu app available on the Contour or CSP box.
Using the Disney+ App Using the Disney+ App
Learn more about the Disney+ app available on the Contour or CSP box.
Using the Cox Voice Remote for Homelife Devices Using the Cox Voice Remote for Homelife Devices
Learn how to use the Cox voice remote to control Homelife thermostats, lights, smart plugs, and door locks.
Using the Contour Settings Menu Using the Contour Settings Menu
Customize your Contour experience by changing settings for convenience features, accessibility options, audio and video format, and more.
Using Voice Command on the Contour Remote Using Voice Command on the Contour Remote
Learn suggested phrases and how to use the voice command on your Contour remote.
Using Remote DVR to Schedule an In-Home DVR Recording Using Remote DVR to Schedule an In-Home DVR Recording
Learn how to create a recording from the Contour app or WatchTV.cox.com.
Using MusicChoice Playlists on Your Contour Receiver Using MusicChoice Playlists on Your Contour Receiver
Learn how to build a playlist using MusicChoice on your Contour receiver.
Using Contour Filters and Guide Views Using Contour Filters and Guide Views
Learn how to create personalized guide views using preset filters and favorite channels in the Contour guide.
Troubleshooting the URC8820 Remote Control Troubleshooting the URC8820 Remote Control
Follow these steps to resolve issues with the Cox URC 8820 remote control.
Troubleshooting Your Wireless 4K Contour Stream Player Troubleshooting Your Wireless 4K Contour Stream Player
Learn how to complete basic troubleshooting for your Wireless 4K Contour Stream Player.
Technicolor XiD HD Receiver Technicolor XiD HD Receiver
Learn about the Cisco XiD MoCA and IP HD receiver's active and inactive ports, or review connection diagrams and other specifications.
TV Parental Guidelines and MPAA Ratings TV Parental Guidelines and MPAA Ratings
Inform viewers about the content and age-appropriateness of television programs and motion pictures.
Suspending Parental Controls With the Snooze PIN Feature on Contour Suspending Parental Controls With the Snooze PIN Feature on Contour
See how to use the Snooze PIN feature to suspend all parental control options for a length of time on a Contour receiver.
Signing In to the Contour Home Shopping Network App Signing In to the Contour Home Shopping Network App
Learn more about how to sign in from your Contour receiver.
Setting a Parental Control PIN Setting a Parental Control PIN
The parental control pin allows you to control who watches or buys programming from the receiver within your home.
Setting Up a Purchase PIN for Pay-Per-View and On Demand Setting Up a Purchase PIN for Pay-Per-View and On Demand
Learn how to restrict the purchases of movies and events by requiring a PIN before a purchase is made.
Selecting a TV Input Selecting a TV Input
Learn how to change the currently selected video input on a HDTV.
Schedule, Access, and Manage Contour Recordings Schedule, Access, and Manage Contour Recordings
This content will assist with accessing and adjusting your Contour recordings.
Running a Channel Scan on a Mini Box / DTA Running a Channel Scan on a Mini Box / DTA
Learn how to run a channel scan when the channel line up isn't displaying or channels are missing.
Recording a Live Program in Contour Recording a Live Program in Contour
Learn how to record a program that is currently being watched.
Purchasing Pay-Per-View Events and Subscription Programs Purchasing Pay-Per-View Events and Subscription Programs
Choose a method for ordering and purchasing Pay-Per-View events or subscription Sports Packages.
Performing a System Refresh on a Contour DVR Performing a System Refresh on a Contour DVR
View the steps to perform a system refresh on your Contour DVR.
Pace XG2 HD Receiver Pace XG2 HD Receiver
Learn about the Pace XG2 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Naming Your Contour Receiver Naming Your Contour Receiver
Learn the steps to name your Contour receiver.
Managing the Parental Control On Demand Locks on Contour Managing the Parental Control On Demand Locks on Contour
Learn to lock and unlock parental control feature On Demand Locks with the Contour receiver.
Managing the Parental Control Movie Rating Locks on Contour Managing the Parental Control Movie Rating Locks on Contour
Learn to lock and unlock parental control feature Movie Rating Locks with the Contour receiver.
Managing a Series Recording on a Cox TV DVR Managing a Series Recording on a Cox TV DVR
Learn how to manage a series recording on a Cox TV DVR.
Managing Video Settings for a Basic Box or DTA Managing Video Settings for a Basic Box or DTA
Learn how to adjust the video settings of a basic box or DTA.
Managing TV Parental Control Locks Managing TV Parental Control Locks
Using TV Parental Control Locks allows you to manage what programming is viewed within your home.
Managing Secondary Audio Programming Settings Managing Secondary Audio Programming Settings
Learn how to turn SAP on or off using your receiver.
Managing Saved My List in Contour Managing Saved My List in Contour
Learn how to save favorite shows, actors, directors, and musical acts, and view your saved My List.
Managing Parental Controls for the Contour TV Receiver Apps Managing Parental Controls for the Contour TV Receiver Apps
Learn how to adjust and set up your parental controls on your Contour box.
Managing Audio Settings for a Basic Box or DTA Managing Audio Settings for a Basic Box or DTA
Learn how to adjust the audio settings of a basic box or DTA.
Helpful Tips for Audio Problems Helpful Tips for Audio Problems
Find instructions on how to resolve common audio related problems.
Disabling the Parental Control Feature Title Locks on Contour Disabling the Parental Control Feature Title Locks on Contour
Learn to lock parental control feature Title Locks with the Contour receiver.
Cox Homelife App on Contour TV and Contour Stream Player Cox Homelife App on Contour TV and Contour Stream Player
Learn about the Cox Homelife app that is now available for Homelife customers that have Contour TV or the Contour Stream Player.
Contour and Power Save Mode Contour and Power Save Mode
Adjust the power save settings to turn Contour receivers on and off with the Cox remote control.
Contour XR5 Remote Contour XR5 Remote
Learn to program, use, and troubleshoot the XR5 remote, and how to pair it with your receiver for aim free RF operation.
Contour TV Accessibility Settings Contour TV Accessibility Settings
Use the following steps to work with Closed Captioning, video description, and Voice Guidance settings on the Contour TV box.
Cisco Explorer GSH8740 High Definition Client Receiver Cisco Explorer GSH8740 High Definition Client Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer GSH8740 high definition client receiver... read more
Cisco Explorer GSH8640 High Definition Client Receiver Cisco Explorer GSH8640 High Definition Client Receiver
Learn about the Cisco GSH8640 Explorer high definition client receiver's active and inactive ports, or review connection diagrams and other specificat... read more
Cisco Explorer 4642HDC High Definition Receiver Cisco Explorer 4642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 4642HDC high definition receiver.
Cisco Explorer 1642HDC High Definition Receiver Cisco Explorer 1642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 1642HDC high definition receiver.
Cisco 8642HDC Explorer High Definition DVR Receiver Cisco 8642HDC Explorer High Definition DVR Receiver
Learn about the Cisco 8642HDC Explorer high definition DVR receiver's active and inactive ports, or review connection diagrams and other specification... read more
Change Recording Settings for Contour Change Recording Settings for Contour
Learn the steps required to change the recording settings for Contour.
Blocking Content Using the Parental Control Feature Title Locks on Contour Blocking Content Using the Parental Control Feature Title Locks on Contour
Learn to lock parental control feature Title Locks with the Contour receiver.
Accessing and Viewing Contour On Demand TV Shows and Movies Accessing and Viewing Contour On Demand TV Shows and Movies
Learn how to find, rent, and watch On Demand movies and TV shows with Contour.
Accessing Contour Parental Control Features Accessing Contour Parental Control Features
Learn to lock and unlock additional parental control features with the Contour receiver.
Accessing Contour For You Accessing Contour For You
Learn about accessing menu For You from the Saved Menu options.
Using the Contour Sports App Using the Contour Sports App
View scores, live game updates, and save favorite teams with the sports app.
Xumo Stream Box Xumo Stream Box
Learn about the Xumo Stream Box.
Updating the Contour TV App Updating the Contour TV App
Learn how to update the Contour TV app.
Troubleshooting Contour TV App Crashing or Not Loading Troubleshooting Contour TV App Crashing or Not Loading
Learn how to troubleshoot when the Contour TV app is crashing or not loading.
Troubleshooting DVR Issues Troubleshooting DVR Issues
Use the following information to troubleshoot issues related to the customer's Contour app.
Subscription On Demand Networks Subscription On Demand Networks
Learn about available On Demand subscription networks.
Signing in to the HBO Max App Signing in to the HBO Max App
Learn how to sign in to the HBO Max App on your Contour receiver.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Remote Control User Guides Remote Control User Guides
View images and learn about Cox remote controls, including how to program and use your Cox remote. Remotes listed include a user guide for additional ... read more
ESPN+ ESPN+
Learn more about ESPN+ through the ESPN app available on the Contour or CSP box.
Reporting Abuse in the Cox Support Forums Reporting Abuse in the Cox Support Forums
Learn how to flag posts or replies in the Cox Support Forums as inappropriate or offensive so that forum moderators can research further.
Fox One Mobile App Fox One Mobile App
Learn about the Fox One mobile app, now available for Cox video customers
Setting the Aspect Ratio Setting the Aspect Ratio
Use these steps to change the aspect ratio setting.
Samsung or Arris XG2v2 HD Receiver Samsung or Arris XG2v2 HD Receiver
Learn about the Samsung XG2v2 HD receiver's active and inactive ports, and review connection diagrams and other specifications.
Contour App Minimum Requirements and Supported Devices Contour App Minimum Requirements and Supported Devices
See the services and supported devices required to use the Contour App.
Learn About Audio Description Service Learn About Audio Description Service
Audio description service is available on some network programming to assist the blind and visually impaired.
Using the Paramount+ App Using the Paramount+ App
Learn more about the Paramount+ app available on the Contour or CSP box.
Accessing a Contour On Demand Purchase Accessing a Contour On Demand Purchase
Learn how to access purchased movies or shows from the Saved menu.
Enabling Touch ID on the Contour App Enabling Touch ID on the Contour App
Customer with an iOS device have the ability to enable parental controls using Touch ID.
Casting the Contour App and Online Content to Chromecast Casting the Contour App and Online Content to Chromecast
Learn the process to cast Cox content on a Chromecast device or TV from either the Contour App or watchtv.cox.com.
Troubleshooting Streaming Apps on Contour TV and Contour Stream Player Troubleshooting Streaming Apps on Contour TV and Contour Stream Player
Use the following information to troubleshoot issues related to the customer's Contour app.
The Contour HBO Max App The Contour HBO Max App
Learn more about the HBO Max app available on the Contour box.
Accessing the Apps on a Contour Receiver Accessing the Apps on a Contour Receiver
Learn the process to access the apps located within the Contour receiver and Contour Stream Player.
Opting In or Out of Nielsen TV Rating Tracking Opting In or Out of Nielsen TV Rating Tracking
Learn how to opt-in or opt-out of Nielsen TV rating tracking on the Contour App and on the web.
Pace XiD HD Receiver Pace XiD HD Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Pace XiD MoCA and IP HD receiver.
Using the Contour Weather In-Guide App Using the Contour Weather In-Guide App
Learn to set your local forecast and add or delete additional locations in the Contour Weather in-guide app.
Troubleshooting the Contour TV App Troubleshooting the Contour TV App
Learn how to troubleshoot issues on the Contour TV app.
Troubleshooting Low Audio on the Basic Box Troubleshooting Low Audio on the Basic Box
Learn how to resolve low audio issues with TVs that are connected to a Basic Box.
Signing up for Existing Amazon Prime Video Customers Signing up for Existing Amazon Prime Video Customers
Learn how to sign in to the Amazon Prime Video app on Contour for existing customers.
Setup and Navigate Through the Contour App Guide Setup and Navigate Through the Contour App Guide
Learn how to setup, adjust settings, and navigate through the guide on the Contour App.
Selecting the Cox TV Power-On Channel Selecting the Cox TV Power-On Channel
Learn how to change the setting for the Cox TV Power-On channel.
Selecting a Default DVR for Cox TV Selecting a Default DVR for Cox TV
If you have a client receiver in a Cox TV Whole Home Multi-DVR setup, you can assign it a default DVR.
Requirements for Using Chromecast with the Contour App and Online Requirements for Using Chromecast with the Contour App and Online
Learn the requirements and how to use Chromecast with the Cox Contour app or web portal.
Connecting a Receiver to a Television Connecting a Receiver to a Television
Learn how to connect a TV to a receiver using various connection options.
Channel Lineup Changes Channel Lineup Changes
Learn about recent channel lineup changes.
Audio Settings Audio Settings
Learn about the different types of audio settings and how to change them.
Activating the Sleep Timer on a Cox TV Receiver Activating the Sleep Timer on a Cox TV Receiver
Complete the steps to activate the sleep timer.
Using the Contour App Using the Contour App
Learn about viewing out of home programming using the Contour App.
Resetting Your Cable Receiver Resetting Your Cable Receiver
Use the reset tool to solve issues related to No Picture and other cable TV problems.
Changing Closed Caption Settings Changing Closed Caption Settings
Learn how to adjust closed caption settings in a receiver.
Using Contour Voice Guidance Using Contour Voice Guidance
Learn how the Contour Voice Guidance feature provides accessibility for visually impaired customers.
Ordering Pay-Per-View Events and Subscription Programs Online Ordering Pay-Per-View Events and Subscription Programs Online
View the steps to order a PPV event or subscribe to a program through the Cox website.
Unable to Load Netflix on Contour Unable to Load Netflix on Contour
Learn more about resolving your Netflix loading errors or if the app is frozen on the Contour 2 receiver.
Troubleshooting Signing In to Netflix on Contour Troubleshooting Signing In to Netflix on Contour
Learn more about how to troubleshoot a Netflix subscription from your Contour receiver.
Troubleshooting Netflix Troubleshooting Netflix
Use this information when experiencing issues with the Netflix App on the Contour receiver. This includes unable to access or load Netflix or resettin... read more
Subscribing to Netflix Subscribing to Netflix
As a residential Cox customer, learn more about signing up for Netflix from the Contour receiver.
Signing Out of Netflix Signing Out of Netflix
Learn how to sign out of Netflix from your Contour receiver.
Signing In to Netflix Signing In to Netflix
Learn more about signing in to Netflix from your Contour receiver.
Resetting Netflix Resetting Netflix
Learn how to reset the Netflix app from the Contour remote.
Netflix Subscription Access Error Netflix Subscription Access Error
Use the following to determine if the issue you are having is with your level of Netflix subscription.
Netflix Streaming Netflix Streaming
Learn about Netflix streaming service through Contour.
Accessing Netflix Accessing Netflix
Learn more about accessing Netflix from your Contour receiver.
About Netflix on Contour About Netflix on Contour
Use this information as an overview of different options when using Netflix from your Contour receiver.
About Netflix Billing About Netflix Billing
Learn more about Netflix billing through Cox including identifying charges and details about the Netflix free trial.
Vecima Tuning Adapter Kit Vecima Tuning Adapter Kit
Using the Easy Connect process, learn how to connect your Vecima Tuning Adapter.
Cisco Explorer 9865HDC High Definition DVR Receiver Cisco Explorer 9865HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 9865HDC high definition receiver.
Cisco Explorer 4742HDC High Definition Receiver Cisco Explorer 4742HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Pairing or Unpairing the Contour Remote Pairing or Unpairing the Contour Remote
Learn how to pair and unpair your remote from receiver for aim free RF operation and voice command.
The Contour Peacock App The Contour Peacock App
Learn more about the Peacock app available on the Contour receiver.
Basic Box Basic Box
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cox Basic Box high definition receiver.
Accessing Channel Lineups on Cox.com Accessing Channel Lineups on Cox.com
Learn about the options to search and use the channel lineup located on the Cox.com website.
Pace Xi3 HD Receiver Pace Xi3 HD Receiver
Learn about the Pace Xi3 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Ways to Access Cox TV Online Ways to Access Cox TV Online
See the different ways and requirements to view TV programming online.
Subscribing to a Streaming Subscription Service Subscribing to a Streaming Subscription Service
Learn the process to order from a streaming subscription service with Contour or Contour Stream Player service.
About Amazon Prime Video on Contour About Amazon Prime Video on Contour
Learn more about the Amazon Prime Video App available on Contour.
Resetting the Parental Controls on Contour Resetting the Parental Controls on Contour
See how to reset all parental control features on a Contour receiver.
Accessing the Parental Control PIN History Feature on Contour Accessing the Parental Control PIN History Feature on Contour
See how to access the PIN History feature on a Contour receiver to see which features have been used that required the PIN.
Using the Contour Search Feature Using the Contour Search Feature
Learn how to use the Search feature to find movies and TV shows.
Scheduling a Series Recording on a Cox TV DVR Scheduling a Series Recording on a Cox TV DVR
Learn how to schedule a series recording on a Cox TV DVR.
Contour Wireless Xi6 Receiver Contour Wireless Xi6 Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Arris Xi6 HD wireless receiver.
Using the Basic Box Info Banner Using the Basic Box Info Banner
Learn more about the Basic Box info banner and different functions.
Searching for a Program on the Basic Box Searching for a Program on the Basic Box
Learn more about accessing the guide and the different guide features.
Cisco Explorer 8742HDC High Definition DVR Receiver Cisco Explorer 8742HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Using the Contour Program Guide Using the Contour Program Guide
Learn about Contour guide navigation including finding channels, programs, and additional information.
Using the Contour App on the Apple Vision Pro Using the Contour App on the Apple Vision Pro
Learn how to enjoy Cox Contour TV using the Contour App on your Apple Vision Pro device. Find eligibility requirements, streaming guidelines, and how ... read more
Upgrading Your Services Using the My Account App on the Contour Box Upgrading Your Services Using the My Account App on the Contour Box
You can now upgrade your services using the My Account app on your Contour Box.
ESPN Unlimited ESPN Unlimited
ESPN Unlimited is available at no additional cost with a paid subscription to Cox TV Preferred or higher video tier.
Streaming Apps on Contour TV and Contour Stream Player Streaming Apps on Contour TV and Contour Stream Player
Learn about the Over-the-Top apps located within a Contour or Contour Stream Player.
Using Contour TV Voice Guidance Using Contour TV Voice Guidance
Learn how the Contour TV Voice Guidance feature provides accessibility for visually impaired customers.
Tracking Drop Ship Equipment Orders Tracking Drop Ship Equipment Orders
Learn how to track drop ship equipment orders online through My Account on Cox.com and through the Cox app.
Learn About Cox TV Instant Access Learn About Cox TV Instant Access
Learn more about access to the different streaming services available to new Cox TV customers.
About Cox TV Lite About Cox TV Lite
Learn about Cox TV Lite service offered by Cox.
Troubleshooting Service Issues Using SmartHelp Troubleshooting Service Issues Using SmartHelp
Learn how to use SmartHelp to detect and troubleshoot service issues through Cox.com or the Cox App.
Contour Voice Remote Control XR11 Contour Voice Remote Control XR11
Learn to program, use, and troubleshoot the XR11 voice remote, and how to pair it with your receiver for aim free RF operation and voice command.
Using Cox Support Forums Using Cox Support Forums
Learn how to navigate Cox Support Forums.
Managing your Cox Support Forums Profile Managing your Cox Support Forums Profile
Learn how to manage various features of you Cox Support Forums Profile.
Downloading Recordings Using the Contour App Downloading Recordings Using the Contour App
Learn the steps to download recorded content using the Contour App.
Contour Wireless CiOne Receiver Contour Wireless CiOne Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Contour Wireless CiOne Receiver.
Accessing the Contour Wireless Xi6 and CiOne Receiver Bluetooth Settings Accessing the Contour Wireless Xi6 and CiOne Receiver Bluetooth Settings
Learn how to connect, disconnect, forget, and navigate the Bluetooth settings menu from the Contour Wireless Xi6 and CiOne Receiver.
XUMO Channels XUMO Channels
Learn about the XUMO FAST channels available to our Cox Contour customers.
Arris XG1v3 High Definition DVR Receiver Arris XG1v3 High Definition DVR Receiver
Learn about the Arris XG1v3 receiver's active and inactive ports, or review connection diagrams and other specifications.
Contour App Out of Home Channels Contour App Out of Home Channels
The following channels are available on the Contour app while outside of the home.
CableCARD Features and Limitations CableCARD Features and Limitations
Learn more about CableCARDs, including available features, device requirements, and limitations.
Cox Contour App on Apple TV Devices Cox Contour App on Apple TV Devices
The Contour app is available for use on Apple TV devices.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA
Learn how to pair the Simplicity RT-SR50 Big Button remote control with a Basic box / DTA.
Manage Saved Programming from the Contour App or WatchTV Manage Saved Programming from the Contour App or WatchTV
Learn how to navigate and use the Saved menu option of the Contour App.
Using TV Caller ID Using TV Caller ID
Learn how to use TV Caller ID with your guide.
Identifying Your Cox Digital Receiver Identifying Your Cox Digital Receiver
Use this list to find information about your residential Cox receiver.
Contour Voice Remote Control XR15 Contour Voice Remote Control XR15
Learn to program, use, and troubleshoot the new contour voice remote, and how to pair it with your receiver for aim free RF operation and voice comman... read more
Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
Understanding Audio Options for Contour TV Understanding Audio Options for Contour TV
Learn more about the Contour TV receiver audio options for hearing and viewing needs.
Watch and Delete Contour Recordings Watch and Delete Contour Recordings
Learn the process for viewing, deleting or stopping a recording.
Using the Safe Browse Parental Control Features With Contour Using the Safe Browse Parental Control Features With Contour
Learn how to set the Safe Browse parental control feature with the Contour receiver.
Using the Hulu App Using the Hulu App
Learn more about the Hulu app available on the Contour or CSP box.
Using the Disney+ App Using the Disney+ App
Learn more about the Disney+ app available on the Contour or CSP box.
Using the Cox Voice Remote for Homelife Devices Using the Cox Voice Remote for Homelife Devices
Learn how to use the Cox voice remote to control Homelife thermostats, lights, smart plugs, and door locks.
Using the Contour Settings Menu Using the Contour Settings Menu
Customize your Contour experience by changing settings for convenience features, accessibility options, audio and video format, and more.
Using Voice Command on the Contour Remote Using Voice Command on the Contour Remote
Learn suggested phrases and how to use the voice command on your Contour remote.
Using Remote DVR to Schedule an In-Home DVR Recording Using Remote DVR to Schedule an In-Home DVR Recording
Learn how to create a recording from the Contour app or WatchTV.cox.com.
Using MusicChoice Playlists on Your Contour Receiver Using MusicChoice Playlists on Your Contour Receiver
Learn how to build a playlist using MusicChoice on your Contour receiver.
Using Contour Filters and Guide Views Using Contour Filters and Guide Views
Learn how to create personalized guide views using preset filters and favorite channels in the Contour guide.
Troubleshooting the URC8820 Remote Control Troubleshooting the URC8820 Remote Control
Follow these steps to resolve issues with the Cox URC 8820 remote control.
Troubleshooting Your Wireless 4K Contour Stream Player Troubleshooting Your Wireless 4K Contour Stream Player
Learn how to complete basic troubleshooting for your Wireless 4K Contour Stream Player.
Technicolor XiD HD Receiver Technicolor XiD HD Receiver
Learn about the Cisco XiD MoCA and IP HD receiver's active and inactive ports, or review connection diagrams and other specifications.
TV Parental Guidelines and MPAA Ratings TV Parental Guidelines and MPAA Ratings
Inform viewers about the content and age-appropriateness of television programs and motion pictures.
Suspending Parental Controls With the Snooze PIN Feature on Contour Suspending Parental Controls With the Snooze PIN Feature on Contour
See how to use the Snooze PIN feature to suspend all parental control options for a length of time on a Contour receiver.
Signing In to the Contour Home Shopping Network App Signing In to the Contour Home Shopping Network App
Learn more about how to sign in from your Contour receiver.
Setting a Parental Control PIN Setting a Parental Control PIN
The parental control pin allows you to control who watches or buys programming from the receiver within your home.
Setting Up a Purchase PIN for Pay-Per-View and On Demand Setting Up a Purchase PIN for Pay-Per-View and On Demand
Learn how to restrict the purchases of movies and events by requiring a PIN before a purchase is made.
Selecting a TV Input Selecting a TV Input
Learn how to change the currently selected video input on a HDTV.
Schedule, Access, and Manage Contour Recordings Schedule, Access, and Manage Contour Recordings
This content will assist with accessing and adjusting your Contour recordings.
Running a Channel Scan on a Mini Box / DTA Running a Channel Scan on a Mini Box / DTA
Learn how to run a channel scan when the channel line up isn't displaying or channels are missing.
Recording a Live Program in Contour Recording a Live Program in Contour
Learn how to record a program that is currently being watched.
Purchasing Pay-Per-View Events and Subscription Programs Purchasing Pay-Per-View Events and Subscription Programs
Choose a method for ordering and purchasing Pay-Per-View events or subscription Sports Packages.
Performing a System Refresh on a Contour DVR Performing a System Refresh on a Contour DVR
View the steps to perform a system refresh on your Contour DVR.
Pace XG2 HD Receiver Pace XG2 HD Receiver
Learn about the Pace XG2 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Naming Your Contour Receiver Naming Your Contour Receiver
Learn the steps to name your Contour receiver.
Managing the Parental Control On Demand Locks on Contour Managing the Parental Control On Demand Locks on Contour
Learn to lock and unlock parental control feature On Demand Locks with the Contour receiver.
Managing the Parental Control Movie Rating Locks on Contour Managing the Parental Control Movie Rating Locks on Contour
Learn to lock and unlock parental control feature Movie Rating Locks with the Contour receiver.
Managing a Series Recording on a Cox TV DVR Managing a Series Recording on a Cox TV DVR
Learn how to manage a series recording on a Cox TV DVR.
Managing Video Settings for a Basic Box or DTA Managing Video Settings for a Basic Box or DTA
Learn how to adjust the video settings of a basic box or DTA.
Managing TV Parental Control Locks Managing TV Parental Control Locks
Using TV Parental Control Locks allows you to manage what programming is viewed within your home.
Managing Secondary Audio Programming Settings Managing Secondary Audio Programming Settings
Learn how to turn SAP on or off using your receiver.
Managing Saved My List in Contour Managing Saved My List in Contour
Learn how to save favorite shows, actors, directors, and musical acts, and view your saved My List.
Managing Parental Controls for the Contour TV Receiver Apps Managing Parental Controls for the Contour TV Receiver Apps
Learn how to adjust and set up your parental controls on your Contour box.
Managing Audio Settings for a Basic Box or DTA Managing Audio Settings for a Basic Box or DTA
Learn how to adjust the audio settings of a basic box or DTA.
Helpful Tips for Audio Problems Helpful Tips for Audio Problems
Find instructions on how to resolve common audio related problems.
Disabling the Parental Control Feature Title Locks on Contour Disabling the Parental Control Feature Title Locks on Contour
Learn to lock parental control feature Title Locks with the Contour receiver.
Cox Homelife App on Contour TV and Contour Stream Player Cox Homelife App on Contour TV and Contour Stream Player
Learn about the Cox Homelife app that is now available for Homelife customers that have Contour TV or the Contour Stream Player.
Contour and Power Save Mode Contour and Power Save Mode
Adjust the power save settings to turn Contour receivers on and off with the Cox remote control.
Contour XR5 Remote Contour XR5 Remote
Learn to program, use, and troubleshoot the XR5 remote, and how to pair it with your receiver for aim free RF operation.
Contour TV Accessibility Settings Contour TV Accessibility Settings
Use the following steps to work with Closed Captioning, video description, and Voice Guidance settings on the Contour TV box.
Cisco Explorer GSH8740 High Definition Client Receiver Cisco Explorer GSH8740 High Definition Client Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer GSH8740 high definition client receiver... read more
Cisco Explorer GSH8640 High Definition Client Receiver Cisco Explorer GSH8640 High Definition Client Receiver
Learn about the Cisco GSH8640 Explorer high definition client receiver's active and inactive ports, or review connection diagrams and other specificat... read more
Cisco Explorer 4642HDC High Definition Receiver Cisco Explorer 4642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 4642HDC high definition receiver.
Cisco Explorer 1642HDC High Definition Receiver Cisco Explorer 1642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 1642HDC high definition receiver.
Cisco 8642HDC Explorer High Definition DVR Receiver Cisco 8642HDC Explorer High Definition DVR Receiver
Learn about the Cisco 8642HDC Explorer high definition DVR receiver's active and inactive ports, or review connection diagrams and other specification... read more
Change Recording Settings for Contour Change Recording Settings for Contour
Learn the steps required to change the recording settings for Contour.
Blocking Content Using the Parental Control Feature Title Locks on Contour Blocking Content Using the Parental Control Feature Title Locks on Contour
Learn to lock parental control feature Title Locks with the Contour receiver.
Accessing and Viewing Contour On Demand TV Shows and Movies Accessing and Viewing Contour On Demand TV Shows and Movies
Learn how to find, rent, and watch On Demand movies and TV shows with Contour.
Accessing Contour Parental Control Features Accessing Contour Parental Control Features
Learn to lock and unlock additional parental control features with the Contour receiver.
Accessing Contour For You Accessing Contour For You
Learn about accessing menu For You from the Saved Menu options.
Using the Contour Sports App Using the Contour Sports App
View scores, live game updates, and save favorite teams with the sports app.
Xumo Stream Box Xumo Stream Box
Learn about the Xumo Stream Box.
Updating the Contour TV App Updating the Contour TV App
Learn how to update the Contour TV app.
Troubleshooting Contour TV App Crashing or Not Loading Troubleshooting Contour TV App Crashing or Not Loading
Learn how to troubleshoot when the Contour TV app is crashing or not loading.
Troubleshooting DVR Issues Troubleshooting DVR Issues
Use the following information to troubleshoot issues related to the customer's Contour app.
Subscription On Demand Networks Subscription On Demand Networks
Learn about available On Demand subscription networks.
Signing in to the HBO Max App Signing in to the HBO Max App
Learn how to sign in to the HBO Max App on your Contour receiver.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Remote Control User Guides Remote Control User Guides
View images and learn about Cox remote controls, including how to program and use your Cox remote. Remotes listed include a user guide for additional ... read more
ESPN+ ESPN+
Learn more about ESPN+ through the ESPN app available on the Contour or CSP box.
Reporting Abuse in the Cox Support Forums Reporting Abuse in the Cox Support Forums
Learn how to flag posts or replies in the Cox Support Forums as inappropriate or offensive so that forum moderators can research further.
Fox One Mobile App Fox One Mobile App
Learn about the Fox One mobile app, now available for Cox video customers
Setting the Aspect Ratio Setting the Aspect Ratio
Use these steps to change the aspect ratio setting.
Samsung or Arris XG2v2 HD Receiver Samsung or Arris XG2v2 HD Receiver
Learn about the Samsung XG2v2 HD receiver's active and inactive ports, and review connection diagrams and other specifications.
Contour App Minimum Requirements and Supported Devices Contour App Minimum Requirements and Supported Devices
See the services and supported devices required to use the Contour App.
Learn About Audio Description Service Learn About Audio Description Service
Audio description service is available on some network programming to assist the blind and visually impaired.
Using the Paramount+ App Using the Paramount+ App
Learn more about the Paramount+ app available on the Contour or CSP box.
Accessing a Contour On Demand Purchase Accessing a Contour On Demand Purchase
Learn how to access purchased movies or shows from the Saved menu.
Enabling Touch ID on the Contour App Enabling Touch ID on the Contour App
Customer with an iOS device have the ability to enable parental controls using Touch ID.
Casting the Contour App and Online Content to Chromecast Casting the Contour App and Online Content to Chromecast
Learn the process to cast Cox content on a Chromecast device or TV from either the Contour App or watchtv.cox.com.
Troubleshooting Streaming Apps on Contour TV and Contour Stream Player Troubleshooting Streaming Apps on Contour TV and Contour Stream Player
Use the following information to troubleshoot issues related to the customer's Contour app.
The Contour HBO Max App The Contour HBO Max App
Learn more about the HBO Max app available on the Contour box.
Accessing the Apps on a Contour Receiver Accessing the Apps on a Contour Receiver
Learn the process to access the apps located within the Contour receiver and Contour Stream Player.
Opting In or Out of Nielsen TV Rating Tracking Opting In or Out of Nielsen TV Rating Tracking
Learn how to opt-in or opt-out of Nielsen TV rating tracking on the Contour App and on the web.
Pace XiD HD Receiver Pace XiD HD Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Pace XiD MoCA and IP HD receiver.
Using the Contour Weather In-Guide App Using the Contour Weather In-Guide App
Learn to set your local forecast and add or delete additional locations in the Contour Weather in-guide app.
Troubleshooting the Contour TV App Troubleshooting the Contour TV App
Learn how to troubleshoot issues on the Contour TV app.
Troubleshooting Low Audio on the Basic Box Troubleshooting Low Audio on the Basic Box
Learn how to resolve low audio issues with TVs that are connected to a Basic Box.
Signing up for Existing Amazon Prime Video Customers Signing up for Existing Amazon Prime Video Customers
Learn how to sign in to the Amazon Prime Video app on Contour for existing customers.
Setup and Navigate Through the Contour App Guide Setup and Navigate Through the Contour App Guide
Learn how to setup, adjust settings, and navigate through the guide on the Contour App.
Selecting the Cox TV Power-On Channel Selecting the Cox TV Power-On Channel
Learn how to change the setting for the Cox TV Power-On channel.
Selecting a Default DVR for Cox TV Selecting a Default DVR for Cox TV
If you have a client receiver in a Cox TV Whole Home Multi-DVR setup, you can assign it a default DVR.
Requirements for Using Chromecast with the Contour App and Online Requirements for Using Chromecast with the Contour App and Online
Learn the requirements and how to use Chromecast with the Cox Contour app or web portal.
Connecting a Receiver to a Television Connecting a Receiver to a Television
Learn how to connect a TV to a receiver using various connection options.
Channel Lineup Changes Channel Lineup Changes
Learn about recent channel lineup changes.
Audio Settings Audio Settings
Learn about the different types of audio settings and how to change them.
Activating the Sleep Timer on a Cox TV Receiver Activating the Sleep Timer on a Cox TV Receiver
Complete the steps to activate the sleep timer.
Using the Contour App Using the Contour App
Learn about viewing out of home programming using the Contour App.
Resetting Your Cable Receiver Resetting Your Cable Receiver
Use the reset tool to solve issues related to No Picture and other cable TV problems.
Changing Closed Caption Settings Changing Closed Caption Settings
Learn how to adjust closed caption settings in a receiver.
Using Contour Voice Guidance Using Contour Voice Guidance
Learn how the Contour Voice Guidance feature provides accessibility for visually impaired customers.
Ordering Pay-Per-View Events and Subscription Programs Online Ordering Pay-Per-View Events and Subscription Programs Online
View the steps to order a PPV event or subscribe to a program through the Cox website.
Unable to Load Netflix on Contour Unable to Load Netflix on Contour
Learn more about resolving your Netflix loading errors or if the app is frozen on the Contour 2 receiver.
Troubleshooting Signing In to Netflix on Contour Troubleshooting Signing In to Netflix on Contour
Learn more about how to troubleshoot a Netflix subscription from your Contour receiver.
Troubleshooting Netflix Troubleshooting Netflix
Use this information when experiencing issues with the Netflix App on the Contour receiver. This includes unable to access or load Netflix or resettin... read more
Subscribing to Netflix Subscribing to Netflix
As a residential Cox customer, learn more about signing up for Netflix from the Contour receiver.
Signing Out of Netflix Signing Out of Netflix
Learn how to sign out of Netflix from your Contour receiver.
Signing In to Netflix Signing In to Netflix
Learn more about signing in to Netflix from your Contour receiver.
Resetting Netflix Resetting Netflix
Learn how to reset the Netflix app from the Contour remote.
Netflix Subscription Access Error Netflix Subscription Access Error
Use the following to determine if the issue you are having is with your level of Netflix subscription.
Netflix Streaming Netflix Streaming
Learn about Netflix streaming service through Contour.
Accessing Netflix Accessing Netflix
Learn more about accessing Netflix from your Contour receiver.
About Netflix on Contour About Netflix on Contour
Use this information as an overview of different options when using Netflix from your Contour receiver.
About Netflix Billing About Netflix Billing
Learn more about Netflix billing through Cox including identifying charges and details about the Netflix free trial.
Vecima Tuning Adapter Kit Vecima Tuning Adapter Kit
Using the Easy Connect process, learn how to connect your Vecima Tuning Adapter.
Cisco Explorer 9865HDC High Definition DVR Receiver Cisco Explorer 9865HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 9865HDC high definition receiver.
Cisco Explorer 4742HDC High Definition Receiver Cisco Explorer 4742HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Pairing or Unpairing the Contour Remote Pairing or Unpairing the Contour Remote
Learn how to pair and unpair your remote from receiver for aim free RF operation and voice command.
The Contour Peacock App The Contour Peacock App
Learn more about the Peacock app available on the Contour receiver.
Basic Box Basic Box
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cox Basic Box high definition receiver.
Accessing Channel Lineups on Cox.com Accessing Channel Lineups on Cox.com
Learn about the options to search and use the channel lineup located on the Cox.com website.
Pace Xi3 HD Receiver Pace Xi3 HD Receiver
Learn about the Pace Xi3 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Ways to Access Cox TV Online Ways to Access Cox TV Online
See the different ways and requirements to view TV programming online.
Subscribing to a Streaming Subscription Service Subscribing to a Streaming Subscription Service
Learn the process to order from a streaming subscription service with Contour or Contour Stream Player service.
About Amazon Prime Video on Contour About Amazon Prime Video on Contour
Learn more about the Amazon Prime Video App available on Contour.
Resetting the Parental Controls on Contour Resetting the Parental Controls on Contour
See how to reset all parental control features on a Contour receiver.
Accessing the Parental Control PIN History Feature on Contour Accessing the Parental Control PIN History Feature on Contour
See how to access the PIN History feature on a Contour receiver to see which features have been used that required the PIN.
Using the Contour Search Feature Using the Contour Search Feature
Learn how to use the Search feature to find movies and TV shows.
Scheduling a Series Recording on a Cox TV DVR Scheduling a Series Recording on a Cox TV DVR
Learn how to schedule a series recording on a Cox TV DVR.
Contour Wireless Xi6 Receiver Contour Wireless Xi6 Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Arris Xi6 HD wireless receiver.
Using the Basic Box Info Banner Using the Basic Box Info Banner
Learn more about the Basic Box info banner and different functions.
Searching for a Program on the Basic Box Searching for a Program on the Basic Box
Learn more about accessing the guide and the different guide features.
Cisco Explorer 8742HDC High Definition DVR Receiver Cisco Explorer 8742HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Using the Contour Program Guide Using the Contour Program Guide
Learn about Contour guide navigation including finding channels, programs, and additional information.
Using the Contour App on the Apple Vision Pro Using the Contour App on the Apple Vision Pro
Learn how to enjoy Cox Contour TV using the Contour App on your Apple Vision Pro device. Find eligibility requirements, streaming guidelines, and how ... read more
Upgrading Your Services Using the My Account App on the Contour Box Upgrading Your Services Using the My Account App on the Contour Box
You can now upgrade your services using the My Account app on your Contour Box.
ESPN Unlimited ESPN Unlimited
ESPN Unlimited is available at no additional cost with a paid subscription to Cox TV Preferred or higher video tier.
Streaming Apps on Contour TV and Contour Stream Player Streaming Apps on Contour TV and Contour Stream Player
Learn about the Over-the-Top apps located within a Contour or Contour Stream Player.
Using Contour TV Voice Guidance Using Contour TV Voice Guidance
Learn how the Contour TV Voice Guidance feature provides accessibility for visually impaired customers.
Tracking Drop Ship Equipment Orders Tracking Drop Ship Equipment Orders
Learn how to track drop ship equipment orders online through My Account on Cox.com and through the Cox app.
Learn About Cox TV Instant Access Learn About Cox TV Instant Access
Learn more about access to the different streaming services available to new Cox TV customers.
About Cox TV Lite About Cox TV Lite
Learn about Cox TV Lite service offered by Cox.
Troubleshooting Service Issues Using SmartHelp Troubleshooting Service Issues Using SmartHelp
Learn how to use SmartHelp to detect and troubleshoot service issues through Cox.com or the Cox App.
Contour Voice Remote Control XR11 Contour Voice Remote Control XR11
Learn to program, use, and troubleshoot the XR11 voice remote, and how to pair it with your receiver for aim free RF operation and voice command.
Using Cox Support Forums Using Cox Support Forums
Learn how to navigate Cox Support Forums.
Managing your Cox Support Forums Profile Managing your Cox Support Forums Profile
Learn how to manage various features of you Cox Support Forums Profile.
Downloading Recordings Using the Contour App Downloading Recordings Using the Contour App
Learn the steps to download recorded content using the Contour App.
Contour Wireless CiOne Receiver Contour Wireless CiOne Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Contour Wireless CiOne Receiver.
Accessing the Contour Wireless Xi6 and CiOne Receiver Bluetooth Settings Accessing the Contour Wireless Xi6 and CiOne Receiver Bluetooth Settings
Learn how to connect, disconnect, forget, and navigate the Bluetooth settings menu from the Contour Wireless Xi6 and CiOne Receiver.
XUMO Channels XUMO Channels
Learn about the XUMO FAST channels available to our Cox Contour customers.
Arris XG1v3 High Definition DVR Receiver Arris XG1v3 High Definition DVR Receiver
Learn about the Arris XG1v3 receiver's active and inactive ports, or review connection diagrams and other specifications.
Contour App Out of Home Channels Contour App Out of Home Channels
The following channels are available on the Contour app while outside of the home.
CableCARD Features and Limitations CableCARD Features and Limitations
Learn more about CableCARDs, including available features, device requirements, and limitations.
Cox Contour App on Apple TV Devices Cox Contour App on Apple TV Devices
The Contour app is available for use on Apple TV devices.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.

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