Switch to Cox Mobile & bring your own phone

BYOD stands for Bring Your Own Device. At Cox Mobile, you can keep the device you love when you switch.

If your current phone is unlocked and compatible with the Cox Mobile network, you can transfer your mobile service. Use the compatibility checker to confirm.

Yes, you can keep your phone number when switching to Cox Mobile. We accept phone numbers from all carriers. Do not cancel service with your current carrier until you’ve successfully transferred your phone number to Cox Mobile. To transfer your phone number to Cox Mobile, you’ll need account information from your previous carrier, including your account number and a transfer PIN.

You can bring all versions of iPhone 11, 12, 13, 14, SE 2nd Gen (2020), and SE 3rd Gen (2022) models as well as select Samsung devices. Enter your phone’s IMEI number into our compatibility checker to see if your phone can work on the Cox Mobile network.

IMEI stands for International Mobile Equipment Identity. Your device’s IMEI is a unique 15-digit number that identifies the device on a mobile network. It is the fastest, most accurate way for us to determine if your device is compatible with Cox’s network and whether it is locked to a different carrier’s network.

For most devices, the IMEI number can be located by following the steps below.

From your device’s home screen:
 

• Select “Settings”
  
  
• Select "General"
  
  
• Select "About"
  
  
• Scroll down to the IMEI, ESN or MEID number

Not all phones are made to work on all networks. Carriers can use different network technology. When a phone is made for use on one carrier, it may not be compatible with the technology used on another.

Even if you’re device is compatible on our network, we need to make sure it is eligible to switch to our network. The most likely cause of ineligibility is because your phone is in locked status and will need to be unlocked before switching carriers.

A phone is considered locked when it is tied to the carrier it was purchased from, and may not be used at a different carrier. Phones may be unlocked once the phone has been fully paid for. Check with your current carrier if you're unsure.

A Cox Mobile SIM card will be sent to your house in order to activate your phone on the Cox Mobile network. Billing for your line(s) will begin when your SIM card is activated.

Cox Mobile currently supports the following eSIM devices: iPhone 14 series. Cox will eventually support additional eSIM devices.  

• Please enter your Device IMEI to check if your phone is compatible or visit a Cox Mobile store.
  
  
• Complete a back up – For iPhones use iCloud or iTunes to back up your device.
  
  
• If using an Android device, please remove/delete the Google Account prior to activating the phone. Not doing so will require the Google account credentials of the previous user (where applicable).
  
  
• Turn your phone off and then back on after you insert the Cox Mobile SIM Card.
  
  
• Activate your device over a Wi-Fi network.

If your previous carrier has an app, that’s usually the quickest way to find your account information. If you can’t access it, or they don’t have one, here are instruction on finding account numbers and PINs from major carriers.

AT&T

ACCOUNT #
Find your account number on your AT&T bill or online account.

ACCOUNT PIN
PIN is given by AT&T and usually pre-selected.

CONTACT
http://www.att.com/portout or (800) 288-2020

AT&T Prepaid / Go Phone

ACCOUNT #
To get your account number, call AT&T.

ACCOUNT PIN
To get your four-digit PIN, call AT&T.

CONTACT
https://www.paygonline.com or (888) 898-7685

Boost Mobile

ACCOUNT #
To get your nine-digit account number, call Boost Mobile.

ACCOUNT PIN
Your four-digit PIN is the same PIN you use to log in.

CONTACT
http://www.boostmobile.com or (888) 266-7848

Consumer Cellular

ACCOUNT #
To get your nine-digit account number, call Consumer Cellular.

ACCOUNT PIN
Your PIN is the last four digits of your Social Security number, unless you changed it.

CONTACT
https://www.consumercellular.com/ or (888) 345-5509

Cricket

ACCOUNT #
You can find your account number by logging into your account or calling Cricket.

ACCOUNT PIN
Your PIN is the four-digit Authorization ID that you set up when activating your online account and that you're required to enter when making changes to your account.

CONTACT
http://www.cricketwireless.com or (800) 274-2538

Metro PCS

ACCOUNT #
Your account number is the nine-digit number found on your online Metro PCS profile.

ACCOUNT PIN
Your PIN is the same as the passcode you use when you call Metro PCS — usually your eight-digit birthday, unless you changed it.

CONTACT
https://www.metropcs.com or (888) 863-8768

Sprint

ACCOUNT #
Find your nine-digit account number on your bill or online account.

ACCOUNT PIN
Your six or 10-digit PIN is the same as your call-in passcode.

CONTACT
https://www.sprint.com or (888) 211-4727

Straight Talk

ACCOUNT #
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card.

ACCOUNT PIN
Your PIN is typically the last four digits of your phone number or SIM ID.

CONTACT
https://www.straighttalk.com or (877) 430-2355

T-Mobile

ACCOUNT
Find your nine-digit account number on your bill or online account.

ACCOUNT PI
Your PIN is the last four digits of your Social Security number, unless you changed it.

CONTACT
http://www.tmobile.com or (877) 453-1304

TracFone

ACCOUNT #
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card.

ACCOUNT PIN
Your PIN is typically the last four digits of your phone number or SIM ID.

CONTACT
http://www.tracfone.com/ or (877) 430-2355

US Cellular

ACCOUNT
Find your account number by calling U.S. Cellular

ACCOUNT PIN
Your PIN is the same as your four-digit passcode.

CONTACT
http://www.uscellular.com or (888) 944-9400

Verizon Wireless

ACCOUNT#
Your 14-digit account number can be found on your bill or online account, and it ends in 00001.

NUMBER TRANSFER PIN
To generate your six-digit Number Transfer PIN, you can dial #PORT from your Verizon phone or visit the Verizon number transfer page for detailed PIN information.

CONTACT
http://www.verizonwireless.com or (800) 922-0204

Xfinity Mobile 

ACCOUNT #
Sign in to your Xfinity Mobile account and got to devices tab

Select the device associated with the phone number and select transfer your number, cancel this line. 

Select Learn More and then select an active line 

SECURITY PIN
A text message with a Security Pin can be sent to any other phone number on Xfinity Mobile account and expires after 5 days.

CONTACT
If you’re having trouble receiving your security PIN, contact (888) 936-4968.

Spectrum

ACCOUNT #
Find your account number on your bill or online account

ACCOUNT PIN
You can find your security code on your bill or in the app

CONTACT
For Spectrum Mobile questions, call (833) 224-6603.