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Coronavirus response: frequently asked questions
Start here with our frequently asked questions
Thanks for hanging in there with us during these unusual times. Our wait times are longer than usual due to the coronavirus crisis, but we’re here to help. For help without a wait, here are a few of our most common questions with quick online solutions.
How do I get help?
Are stores staying open?
Where do I pay my bill if the store is closed?
We have a few ways for you to make a payment online using our pay bill tool as well as the Cox app.
In response to Coronavirus, the hours of operation for Cox Solutions Stores are Monday - Friday 10 a.m. to 4 p.m. If you need to make a cash payment outside of the store hours, then the following Cox authorized payment locations are available.
Note: At most of these locations, the merchant may charge a fee to accept a payment which could cost between $1.50 and $3.49.
What if I need a technician to come to my house?
Effective immediately, Cox technicians will no longer be entering customer homes. While we can’t come into your home, we can still support you virtually through a variety of tools and resources including remote assistance, live video chat, and more to ensure your services are working correctly.
What if my wifi is not working?
There are many factors that could cause wifi to stop working. Below are the most basic steps when troubleshooting wifi:
For more information, use these instructions for your gateway device
How do I set up my new Cox equipment?
What if I am getting slow speeds?
How do I connect to Cox Hotspots?