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Cox Residential Support

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Manage and troubleshoot your services with quick videos and helpful articles.

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Coronavirus response: frequently asked questions

Start here with our frequently asked questions

Thanks for hanging in there with us during these unusual times.  Our wait times are longer than usual due to the coronavirus crisis, but we’re here to help. For help without a wait, here are a few of our most common questions with quick online solutions.

In response to Coronavirus, our Cox Solutions stores hours of operation are Monday - Friday, 10 a.m. to 4 p.m. All stores are closed Saturdays and Sundays. Locate a store.

We have a few ways for you to make a payment online using our pay bill tool as well as the Cox app.

In response to Coronavirus, the hours of operation for Cox Solutions Stores are Monday - Friday 10 a.m. to 4 p.m. If you need to make a cash payment outside of the store hours, then the following Cox authorized payment locations are available.
 

Note: At most of these locations, the merchant may charge a fee to accept a payment which could cost between $1.50 and $3.49.

Effective immediately, Cox technicians will no longer be entering customer homes. While we can’t come into your home, we can still support you virtually through a variety of tools and resources including remote assistance, live video chat, and more to ensure your services are working correctly.  

There are many factors that could cause wifi to stop working. Below are the most basic steps when troubleshooting wifi:
 

  1. Restart your gateway device

  2. Confirm your wifi radios are enabled
    a. Validate that both radio bands on the modem are enabled, 2.4GHz and 5 GHz

  3. Make sure you are entering the correct wifi password

  4. Restart your end device that’s trying to connect to the wifi

For more information, use these instructions for your gateway device

We recommend you visit our Easy Connect support to learn more about the self-install process and available resources.

There are many external factors can cause the speeds on your device to be slower than the speeds Cox delivers. If you are experiencing slower speeds, explore steps you can take to improve performance or watch this video of bandwidth tips.

Use your Cox user ID and password to easily connect to our nationwide network of hotspots. Find your nearest hotspot and get steps on how to connect.

We're here to help. Use these instructions to troubleshoot your VPN connection.

Note: For problems logging in to your work VPN, contact your IT support for assistance.

Support videos

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Support FAQs

Internet, TV, and phone outages can be frustrating, so take a deep breath and follow these steps to get back up and running in no time.

 

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Review a table of devices that meet our service and performance requirements and are certified for use with all Cox Internet packages.

 

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