Save up to $800* on your next smartphone
Trading in your current phone could help you save big on your next one. Stop by one of our stores and you can walk out with a new device that same day. We'll even give you an extra $50 credit for your eligible trade-in.
How it works
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Device Trade-In FAQs
Your questions answered
How does Cox Mobile Trade-in Work?
You can trade-in your current phone and apply the value towards the purchase of your new phone. You may trade-in your device at a store or when making a purchase online. You can also speak with a Cox Mobile rep over the phone by dialing 1-800-234-3993.
When making a trade-in, devices will undergo an inspection after which you’ll receive a final value offer. Once you accept the offer, you’ll receive an email to set up an electronic deposit with your bank.
What devices are eligible for trade-in?
Smartphones and basic phones may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan, the device is not eligible for trade-in until the balance has been paid in full.
How many trades can I complete at once?
You are allowed to trade in one device per new device purchased.
When can I trade in a device?
Trade-in is only available at time of new device purchase.
Can I get my device back if I change my mind?
All trades are final and your device cannot be returned.
What do I need to do before trading in my device?
After you agree to trade-in, we strongly recommend you backup and transfer your data, erase and reset your device. Turn off any Find My Device features and remove any SD cards or SIM cards.
Please utilize the below resources to prepare your device for trade in:
How do I complete my trade-in?
If you’re trading in-store, simply leave your device at the store with the Cox Mobile Rep.
Online or over the phone, you’ll be provided shipping option to send your device in for inspection. After inspection, you’ll receive a final value offer which you’ll need to accept to complete the transaction.
How will I receive credit for my traded device?
If shopping in-store, eligible credit will be applied as instant store credit during your new device purchase. Any credit amount exceeding your new device cost will be applied to your accounts monthly bill per the timeline specified during your sales transaction.
If shopping online or by phone, the device will need to be shipped and inspected. You’ll receive a final offer which you’ll need to approve. After that, you’ll receive an email from JP Morgan to set up electronic payment to your bank account within 5-8 business days.
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Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2023. Results may vary. Not an endorsement. Wifi not tested.
‡Limited time offer; subject to change. Requires mobile service. Limit one (1) device trade-in per line, which must have a minimum trade-in value of $25 in order to qualify for additional trade-in allowance. Additional $50 trade-in allowance available only for use in retail locations, and may only be applied towards the purchase of a new device. Certain conditions and restrictions apply. Offer subject to the Cox Mobile Trade-In and Take-Back Program terms & conditions. Trade-in transactions are final.
No annual contract means no minimum term period requirement and no early termination fees.
Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.