Device Trade-In
Device Trade-In
Save up to $800* on your next smartphone
Trading in your current phone could help you save big on your next one. Stop by one of our stores and you can walk out with a new device that same day. We'll even give you an extra $50 credit for your eligible trade-in.
How it works
Find your device’s value
You’ll get credit toward your next one.
Purchase your new phone
You’ll find a wide selection of the latest devices.
Save even more
We want you to get the best deal when it comes to your phone. Take a look at our latest smartphone offers from brands you love.
Device Trade-In FAQs
Device Trade-In FAQs
Your questions answered
How does the trade-in process work?
Bring your phone to any Cox store for a trade-in offer based on your device and its condition. A representative will quickly evaluate your device and provide a best offer.
How many trade-ins can I complete at once?
You’re allowed to trade in one device per new device purchased.
Can I get my device back if I change my mind?
All trades are final and cannot be returned.
How will I receive credit for my trade-in device?
You will receive instant credit on your account towards your purchase.
What devices are eligible for trade-in?
Smartphones and basic phones may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan and still owe a balance, the device is not eligible for trade-in until the balance has been paid in full.
When can I trade-in a device?
Customers may trade in devices when purchasing a new device from Cox -- whether you are setting up a new line of service or buying a new phone for your existing Cox Mobile line. Trade-ins are currently only available in person, so find a Cox Store near you.
What do I need to do before trading in my device?
After you agree to trade-in, we strongly recommend you back up and transfer your data and then reset your device. You must turn off Find My®/Find My Device. You should remove any SD or SIM cards as well.
How do I complete my trade-in?
Your trade-in is completed once you’ve turned in your device to a Cox representative.
Looking for more?
Looking for more?
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‡Limited time offer for existing and new Cox Mobile lines. While supplies last. Prices exclude taxes, device activation, and other fees and charges, which are subject to change. Limit one device per line. Other terms and conditions apply. Learn more at cox.com/mobile.
*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2023. Results may vary. Not an endorsement. Wifi not tested.
1Limited time offer for existing and new Cox Mobile lines. Purchase of a Samsung Galaxy Z Fold5 or Z Flip5 with 512GB storage capacity required in order to qualify for additional discount while supplies last. Prices exclude taxes, device activation, and other fees and charges, which are subject to change. Limit one device per line. S Pen sold separately. Other terms and conditions apply.
No annual contract means no minimum term period requirement and no early termination fees.
Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.