Cox Mobile device trade-in
Cox Mobile device trade-in
Save up to $800 on your next smartphone with trade-in—online or in-store*
Trading in your current smartphone could help you save big on your next one. Plus, it’s easy to shop online and send your old device directly to us. Cox Mobile customers who trade-in their phone with at least $1 value will get at least $50 credit towards their new purchase - guaranteed.*
How it works
Tell us about your smartphone
We’ll have a few questions about its condition to help best determine its value. After that, you’ll be ready to purchase your next smartphone.
Send us your old device
When you receive your new smartphone, you'll also get directions and a padded envelope to ship your trade-in device back to us.
Get credit for your trade-in
After an inspection, we'll email you the final trade-in value. Once accepted, you'll receive an electronic payment to your bank account in 5-8 business days.
Save even more
We want you to get the best deal when it comes to your phone. Take a look at our latest smartphone offers from brands you love.
Or, if you prefer to shop in-store, we’re here to help
Device Trade-In FAQs
Device Trade-In FAQs
Your questions answered
How does Cox Mobile Trade-in Work?
You can trade-in your current phone and apply the value towards the purchase of your new phone. You may trade-in your device at a store or when making a purchase online. You can also speak with a Cox Mobile rep over the phone by dialing 1-800-234-3993.
When making a trade-in, devices will undergo an inspection after which you’ll receive a final value offer. Once you accept the offer, you’ll receive an email to set up an electronic deposit with your bank.
What devices are eligible for trade-in?
Smartphones and basic phones may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan, the device is not eligible for trade-in until the balance has been paid in full.
How many trades can I complete at once?
You are allowed to trade in one device per new device purchased.
When can I trade in a device?
Trade-in is only available at time of new device purchase.
Can I get my device back if I change my mind?
All trades are final and your device cannot be returned.
What do I need to do before trading in my device?
After you agree to trade-in, we strongly recommend you backup and transfer your data, erase and reset your device. Turn off any Find My Device features and remove any SD cards or SIM cards.
Please utilize the below resources to prepare your device for trade in:
How do I complete my trade-in?
If you’re trading in-store, simply leave your device at the store with the Cox Mobile Rep.
Online or over the phone, you’ll be provided shipping option to send your device in for inspection. After inspection, you’ll receive a final value offer which you’ll need to accept to complete the transaction.
How will I receive credit for my traded device?
If shopping in-store, eligible credit will be applied as instant store credit during your new device purchase. Any credit amount exceeding your new device cost will be applied to your accounts monthly bill per the timeline specified during your sales transaction.
If shopping online or by phone, the device will need to be shipped and inspected. You’ll receive a final offer which you’ll need to approve. After that, you’ll receive an email from JP Morgan to set up electronic payment to your bank account within 5-8 business days.
Looking for more?
Looking for more?
Mobile data plans
Mobile data plans
Check out our flexible data plan options designed to fit your lifestyle and budget.
*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
*Active Cox post-paid internet, enrollment in paperless billing and Cox EasyPay required. Offer ends 6/2/2025, and only while supplies last. Subject to change. Requires activation of a new Cox Mobile line and purchase and activation of a new eligible device on 0% APR 24-month Cox Device Payment Plan (“DPP”). Limit one device per line. Bill Credits: credits applied monthly over 24 months so long as DPP is in effect. $0 down/0% APR for well-qualified customers. Bill credits start within 3 billing cycles. If line is canceled, voluntarily or involuntarily, transferred or financed device is removed from Cox Mobile line, bill credits stop, and customer is responsible for full remaining balance on DPP.Taxes, fees, other charges, and additional restrictions apply. Learn more at https://www.cox.com/residential/mobile/deals.html.
Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.
‡Requires mobile service. Limit one (1) device trade-in per line, and may only be applied towards the purchase of a new device. Cox Mobile customers who trade-in their phone with at least $1 value will get at least $50 credit towards their new purchase - guaranteed. Offer subject to the Cox Mobile Trade-In and Take-Back Program terms & conditions. Trade-in transactions are final.
No annual contract means no minimum term period requirement and no early termination fees.
Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.