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Cox Mobile device trade-in

Save up to $800 on your next smartphone with trade-in—online or in-store*

Trading in your current smartphone could help you save big on your next one. Plus, it’s easy to shop online and send your old device directly to us. Cox Mobile customers can get an extra $50 trade-in credit when trading in an old device worth at least $1.*

How it works

Woman smiling sitting at table with coffee and plate looking at laptop holding mobile phone

Tell us about your smartphone

We’ll have a few questions about its condition to help best determine its value. After that, you’ll be ready to purchase your next smartphone.

Woman in yellow sweater holding mobile device in hands

Send us your old device

When you receive your new smartphone, you'll also get directions and a padded envelope to ship your trade-in device back to us.

Woman smiling with dog sitting outside on a bridge after hiking holding mobile phone

Get credit for your trade-in

After an inspection, we'll email you the final trade-in value. Once accepted, you'll receive an electronic payment to your bank account in 5-8 business days.

Save even more

We want you to get the best deal when it comes to your phone. Take a look at our latest smartphone offers from brands you love.

Or, if you prefer to shop in-store, we’re here to help

Device Trade-In FAQs

Your questions answered

You can trade-in your current phone and apply the value towards the purchase of your new phone. You may trade-in your device at a store or when making a purchase online. You can also speak with a Cox Mobile rep over the phone by dialing 1-800-234-3993.

When making a trade-in, devices will undergo an inspection after which you’ll receive a final value offer. Once you accept the offer, you’ll receive an email to set up an electronic deposit with your bank.

Smartphones and basic phones may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan, the device is not eligible for trade-in until the balance has been paid in full.

You are allowed to trade in one device per new device purchased.

Trade-in is only available at time of new device purchase.

All trades are final and your device cannot be returned.

If you’re trading in-store, simply leave your device at the store with the Cox Mobile Rep.

Online or over the phone, you’ll be provided shipping option to send your device in for inspection. After inspection, you’ll receive a final value offer which you’ll need to accept to complete the transaction.

If shopping in-store, eligible credit will be applied as instant store credit during your new device purchase. Any credit amount exceeding your new device cost will be applied to your accounts monthly bill per the timeline specified during your sales transaction.


If shopping online or by phone, the device will need to be shipped and inspected. You’ll receive a final offer which you’ll need to approve. After that, you’ll receive an email from JP Morgan to set up electronic payment to your bank account within 5-8 business days.

Looking for more?

Device protection

Get a little peace of mind with protection for your mobile device.

Mobile data plans

Check out our flexible data plan options designed to fit your lifestyle and budget.

Savings calculator

See just how smart it could be to switch.

Bring your own device

Love your phone? Join our network and you can keep it.

Family plans

When you add more lines, you can save even more, too.

*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., Q1 2024. Results may vary. Not an endorsement. Wifi not tested.

Limited time offer; subject to change. Requires mobile service. Limit one (1) device trade-in per line, and may only be applied towards the purchase of a new device. Certain conditions and restrictions apply. Offer subject to the Cox Mobile Trade-In and Take-Back Program terms & conditions. Trade-in transactions are final.

No annual contract means no minimum term period requirement and no early termination fees.

Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.

Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

Other restrictions apply.