Homelife Equipment Support Articles

Troubleshooting Tips for Self-Install of Devices for Homelife Automation Troubleshooting Tips for Self-Install of Devices for Homelife Automation

Follow these additional troubleshooting ideas to assist in the self installation of the devices for your Automation service.

Setting the Radio Thermostat to Simple Mode Using Cox Homelife Setting the Radio Thermostat to Simple Mode Using Cox Homelife

Learn how to place your thermostat in Simple Mode so that the thermostat rules will work.

Disconnecting and Returning Your Cox Homelife Continuous Video Recording Playback Adapter Disconnecting and Returning Your Cox Homelife Continuous Video Recording Playback Adapter

Learn how to disconnect and return the playback adapter equipment for the CVR service.

Signing in to the Homelife Mobile App Signing in to the Homelife Mobile App

Learn how to sign in, set up a PIN, recover your username, or reset your password on the Homelife mobile app.

Preparing for the Cox Homelife Installation Preparing for the Cox Homelife Installation

You can prepare yourself before your Cox Homelife installation.

Managing Your Cox Homelife Thermostat Managing Your Cox Homelife Thermostat

Learn how to adjust temperatures, schedules, and check on current temperatures using the Cox Homelife mobile app or voice remote.

Troubleshooting Homelife Touchscreen Cellular Broadband Down Error Troubleshooting Homelife Touchscreen Cellular Broadband Down Error

Learn how to troubleshoot the touchscreen when it displays cellular broadband down error.

Positioning Your Cox Homelife Camera Positioning Your Cox Homelife Camera

Learn more about effective ways to position your Cox Homelife camera.

Troubleshooting Cox Homelife Smoke Detectors Troubleshooting Cox Homelife Smoke Detectors

See common problems with the smoke detector of your interactive Cox Homelife system.

Cox Homelife Ordinances and Permit Documents for Omaha and Iowa Cox Homelife Ordinances and Permit Documents for Omaha and Iowa

Find and print your Homelife ordinance and permit documentation.

Replacing the Extended Range Key Fob Battery Replacing the Extended Range Key Fob Battery

Learn how to replace the battery in your key fob to ensure your devices are working properly to arm and disarm your system.

Troubleshooting Signing In to the Cox Homelife App Troubleshooting Signing In to the Cox Homelife App

Learn ways to resolve issues related to signing in to the Cox Homelife app.

Enhancing Camera Quality Using the Touchscreen Enhancing Camera Quality Using the Touchscreen

You can access and improve your camera quality using the Cox Homelife touchscreen.

Changing the Duress Keypad Code for Cox Homelife Changing the Duress Keypad Code for Cox Homelife

Learn how to change the duress keypad code on the Touchscreen and mobile app.

Zone Function Definitions for Cox Homelife Zone Function Definitions for Cox Homelife

Learn the Zone Function Definitions used by Cox Homelife.

Cox Homelife Device Battery Replacement Instructions Cox Homelife Device Battery Replacement Instructions

Learn how to replace the battery in your Cox Homelife devices.

Customizing Your Cox Homelife Mobile App Experience Customizing Your Cox Homelife Mobile App Experience

Learn how to add, remove, or move a device or tile from the Overview screen using the Cox Homelife mobile app.

Rebooting the Homelife Touchscreen Rebooting the Homelife Touchscreen

Learn the process to reboot the touchscreen.

Troubleshooting Tips for Homelife Rules Troubleshooting Tips for Homelife Rules

Find easy resolutions for the top five common issues experienced with Cox Homelife service.

Cox Homelife Regulatory Information Cox Homelife Regulatory Information

Learn about your responsibilities as a Cox Homelife alarm user.

Troubleshooting Cox Homelife Router Problems Troubleshooting Cox Homelife Router Problems

Learn solutions for common connectivity issues with the Cox Homelife router.

Rebooting the Older Model Touchscreens Rebooting the Older Model Touchscreens

Learn the steps to reboot the touchscreens purchased prior to November 2013.

Alarm User Responsibilities Alarm User Responsibilities

Learn about your responsibilities as a Cox Homelife alarm user.

Using Your Cox Homelife Door Locks Using Your Cox Homelife Door Locks

Learn how to operate your Cox Homelife door locks using the mobile app or touchscreen.

Replacing Batteries in the Door and Window Sensor Replacing Batteries in the Door and Window Sensor

Learn how to replace the battery in the Cox Homelife Door and Window Sensors.

Cox Homelife Door Lock Finishes Cox Homelife Door Lock Finishes

View the different finishes that are available for Cox Homelife door locks.

Arm and Disarm Your Cox Homelife System Arm and Disarm Your Cox Homelife System

Learn about the armed states and how to arm and disarm your Cox Homelife system.

Cox Homelife Troubleshooting Tips Cox Homelife Troubleshooting Tips

Find easy resolutions for the top five common issues experienced with Cox Homelife service.

Changing the Cox Homelife Secret Word (Central Station Passcode) Changing the Cox Homelife Secret Word (Central Station Passcode)

Learn the steps to change your Secret Word (central station passcode) in the Cox Homelife Mobile App and Touchscreen.

Cox Homelife Customer Welcome Kit Cox Homelife Customer Welcome Kit

Access the information in the Cox Homelife Welcome Kit.

Viewing Continuous Video Recording Activity With the Homelife Mobile App Viewing Continuous Video Recording Activity With the Homelife Mobile App

Learn how to view and adjust the video clips captured by your Cox Homelife cameras from the mobile app.

Requesting Proof of Alarm Installation for Cox Homelife Requesting Proof of Alarm Installation for Cox Homelife

Learn how to request an alarm monitoring certificate for insurance or other purposes.

Updating Alarm Permit Number in the Homelife Mobile App Updating Alarm Permit Number in the Homelife Mobile App

Learn how to add the alarm permit number to the mobile app after your Cox Homelife system is installed.

Pairing the HD Camera for Homelife Automation Pairing the HD Camera for Homelife Automation

Follow these steps to pair your indoor HD camera for your Cox Homelife Automation service.

Managing Rules for Cox Homelife Automation Service Managing Rules for Cox Homelife Automation Service

Learn how to manage, add, and schedule Rules in the Cox Homelife Mobile App.

Replacing Batteries in Glass Break Sensor Replacing Batteries in Glass Break Sensor

Learn how to replace the batteries in the Homelife Glass Break Sensor.

Cleaning the Touchscreen Cleaning the Touchscreen

Certain steps must be followed to safely clean the Touchscreen.

Cellular Backup Capabilities Cellular Backup Capabilities

The cellular backup on your security system activates when the Internet connection is not available.

Turning On or Off Sleep / Night Mode on the Cox Homelife Touchscreen Turning On or Off Sleep / Night Mode on the Cox Homelife Touchscreen

Learn how to turn the Sleep / Night Mode on or off through the Cox Homelife Touchscreen.

Cox Homelife Mobile App Device and Operating System Compatibility Cox Homelife Mobile App Device and Operating System Compatibility

Find details about the operating system requirements for the Cox Homelife mobile app.

Using the Mobile App for Automation Door Locks Using the Mobile App for Automation Door Locks

Learn how to operate your Cox Homelife Automation door locks using the mobile app.

Add or Modify Guest Keypad Codes for Cox Homelife Add or Modify Guest Keypad Codes for Cox Homelife

Your Cox Homelife system allows you to add and modify keypad codes on the Touchscreen and Mobile App.

Activating the Cox Homelife Panic Alarm Activating the Cox Homelife Panic Alarm

Learn how to use the panic alarm features of your interactive Cox Homelife system.

Troubleshooting the Cox Homelife Key Fob and Keypad Troubleshooting the Cox Homelife Key Fob and Keypad

Find troubleshooting tips for common issues with the Cox Homelife key fob and keypad.

Returning Your Leased Homelife Touchscreen Returning Your Leased Homelife Touchscreen

Learn the process to follow to return the leased touchscreen after you have disconnected your Cox Homelife service.

Tips for Preventing False Alarms Tips for Preventing False Alarms

Learn tips on how to properly use and maintain your security system to prevent false alarms for your Cox Homelife service.

Troubleshoot Connection Problems With a Cox Security System Troubleshoot Connection Problems With a Cox Security System

Learn troubleshooting tips if your system ever experiences connectivity issues.

Reordering My Scenes in the Cox Homelife App Reordering My Scenes in the Cox Homelife App

Learn how to adjust the My Scenes that display on the Overview screen in the Cox Homelife app.

Changing the Master Keypad Code Changing the Master Keypad Code

Learn how to change your master keypad code from the Cox Homelife mobile app and the touchscreen.

Adjusting the Screen Brightness on the Touchscreen Adjusting the Screen Brightness on the Touchscreen

View the steps to adjust the brightness on the Touchscreen.

Managing Security Zones in the Touchscreen Managing Security Zones in the Touchscreen

Learn how to manage security zones in your touchscreen.

Troubleshooting Cox Homelife Continuous Video Recording Troubleshooting Cox Homelife Continuous Video Recording

Learn the steps to troubleshoot problems with Cox Homelife Continuous Video Recording (CVR).

Setting Cox Homelife Touchscreen to Automatically Dim Setting Cox Homelife Touchscreen to Automatically Dim

Learn how to set the automatic dimming feature on the Cox Homelife Touchscreen.

Setting the Screensaver for Cox Homelife Touchscreen Setting the Screensaver for Cox Homelife Touchscreen

Learn how to set the screensaver on your Cox Homelife Touchscreen.

Using Motion Detection Capability With Cox Homelife Cameras Using Motion Detection Capability With Cox Homelife Cameras

Motion detection can be used to initiate video clips and provide notification and rules execution.

Troubleshooting the Homelife Touchscreen Cellular Lost Error Troubleshooting the Homelife Touchscreen Cellular Lost Error

This process is to resolve the Cellular Lost error that displays on the touchscreen.

Enable or Disable the Duress Code on the Touchscreen Enable or Disable the Duress Code on the Touchscreen

Learn how to enable or disable the duress code silent alarm on the Cox Homelife touchscreen.

Program and Operate Your Cox Homelife Door Locks Program and Operate Your Cox Homelife Door Locks

Learn how to add, remove, or change settings, and replace the batteries in your door locks.

Cox Homelife User Learning Period Cox Homelife User Learning Period

Learn more about the Initial Test Period procedure for the Cox Homelife System.

Troubleshooting Tips for Self-Install of Cox Homelife Devices Troubleshooting Tips for Self-Install of Cox Homelife Devices

Follow these additional troubleshooting ideas to assist in the self installation of your Cox Homelife devices.

Self Installation of Devices for Cox Homelife Automation Self Installation of Devices for Cox Homelife Automation

Learn the simple steps to install and pair your new Homelife Automation devices on the Mobile App.

View Activity Using the Mobile App View Activity Using the Mobile App

Learn how to monitor Cox Homelife activity with the mobile app.

Cox Homelife Netgear WNR1000 Router Cox Homelife Netgear WNR1000 Router

View details about the available ports and an explanation of the status lights on a Cox Homelife Netgear WNR1000 router.

Replacing the Guest Key Fob Battery for Cox Homelife Replacing the Guest Key Fob Battery for Cox Homelife

Learn how to replace guest key fob batteries to ensure your devices are working to properly arm and disarm your Cox Homelife system.

Cox Homelife Ordinances and Permit Documents for Sun Valley Cox Homelife Ordinances and Permit Documents for Sun Valley

Find and print your Homelife ordinance and permit documentation.

Cox Homelife Ordinances and Permit Documents Cox Homelife Ordinances and Permit Documents

Find and print your Homelife ordinance and permit documentation.

Enabling Continuous Video Recording in the Cox Homelife Mobile App Enabling Continuous Video Recording in the Cox Homelife Mobile App

Learn how to set up Continuous Video Recording (CVR) on the Homelife mobile app.

Using the Touchscreen for Your Cox Homelife Door Locks Using the Touchscreen for Your Cox Homelife Door Locks

Learn how to operate your Cox Homelife door locks using the touchscreen.

Rebooting the Homelife Router and Touchscreen Rebooting the Homelife Router and Touchscreen

Learn the process to reboot the Cox Homelife router and touchscreens.

Troubleshooting the Cox Homelife Automation Service Troubleshooting the Cox Homelife Automation Service

Use these helpful tips to identify and resolve Cox Homelife Automation issues.

Viewing Server Space Consumption on Cox Homelife Mobile App Viewing Server Space Consumption on Cox Homelife Mobile App

Learn how to use the Cox Homelife mobile app to see your server space consumption.

Cox Homelife Touchscreen Message Alerts Cox Homelife Touchscreen Message Alerts

If you receive an alert on your touchscreen, find the message in the table for more information.

Using the Keypad or Key Fob to Check the System Status With Cox Homelife Using the Keypad or Key Fob to Check the System Status With Cox Homelife

Learn how to check the status of the Cox Homelife System using the keypad and the key fob.

Managing Rules in the Mobile App Managing Rules in the Mobile App

Learn how to manage, add, and schedule rules in the Cox Homelife mobile app.

Troubleshooting Rule Settings in Cox Homelife Troubleshooting Rule Settings in Cox Homelife

Find troubleshooting tips to resolve issues with rules for the Cox Homelife system.

Managing Contacts in the Cox Homelife Mobile App Managing Contacts in the Cox Homelife Mobile App

Learn how to manage your contacts for Cox Homelife through your mobile app.

Add and Manage Lighting Devices in Cox Homelife Add and Manage Lighting Devices in Cox Homelife

Learn how to add and manage lighting devices and smart plugs using the Cox Homelife mobile app, touchscreen, and Cox voice remote.

Managing Scenes With Cox Homelife Managing Scenes With Cox Homelife

Learn how to set up scenes to control multiple Homelife smart devices at the same time.

Testing Your Cox Homelife System Alarms Testing Your Cox Homelife System Alarms

Learn the process for testing your Cox Homelife alarm on your Touchscreen.

Using the Extended Range Key Fob with Cox Homelife Using the Extended Range Key Fob with Cox Homelife

Learn how to use the Extended Range Key Fob with Cox Homelife.

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