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TV equipment support

Learn more and get answers to questions about Cox TV equipment.

Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA Pairing the Simplicity RT-SR50 Big Button Remote Control to a Basic Box / DTA
Learn how to pair the Simplicity RT-SR50 Big Button remote control with a Basic box / DTA.
Identifying Your Cox Digital Receiver Identifying Your Cox Digital Receiver
Use this list to find information about your residential Cox receiver.
CableCARD Features and Limitations CableCARD Features and Limitations
Learn more about CableCARDs, including available features, device requirements, and limitations.
Samsung or Arris XG2v2 HD Receiver Samsung or Arris XG2v2 HD Receiver
Learn about the Samsung XG2v2 HD receiver's active and inactive ports, and review connection diagrams and other specifications.
Using the Cox Voice Remote for Homelife Devices Using the Cox Voice Remote for Homelife Devices
Learn how to use the Cox voice remote to control Homelife thermostats, lights, smart plugs, and door locks.
Troubleshooting the URC8820 Remote Control Troubleshooting the URC8820 Remote Control
Follow these steps to resolve issues with the Cox URC 8820 remote control.
Selecting a TV Input Selecting a TV Input
Learn how to change the currently selected video input on a HDTV.
Selecting a Default DVR for Cox TV Selecting a Default DVR for Cox TV
If you have a client receiver in a Cox TV Whole Home Multi-DVR setup, you can assign it a default DVR.
Pace XiD HD Receiver Pace XiD HD Receiver
Review the active and inactive ports, connection diagrams, and other specifications of the Pace XiD MoCA and IP HD receiver.
Naming Your Contour Receiver Naming Your Contour Receiver
Learn the steps to name your Contour receiver.
Cisco Explorer GSH8740 High Definition Client Receiver Cisco Explorer GSH8740 High Definition Client Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer GSH8740 high definition client receiver... read more
Cisco Explorer GSH8640 High Definition Client Receiver Cisco Explorer GSH8640 High Definition Client Receiver
Learn about the Cisco GSH8640 Explorer high definition client receiver's active and inactive ports, or review connection diagrams and other specificat... read more
Contour XR5 Remote Contour XR5 Remote
Learn to program, use, and troubleshoot the XR5 remote, and how to pair it with your receiver for aim free RF operation.
Cisco Explorer 9865HDC High Definition DVR Receiver Cisco Explorer 9865HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 9865HDC high definition receiver.
Cisco Explorer 4742HDC High Definition Receiver Cisco Explorer 4742HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Accessing the Wireless 4K Contour Stream Player Bluetooth Settings Accessing the Wireless 4K Contour Stream Player Bluetooth Settings
Learn how to connect, disconnect, forget, and navigate the Bluetooth settings menu from the Wireless 4K Contour Stream Player.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Basic Box Basic Box
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cox Basic Box high definition receiver.
About Netflix on Contour About Netflix on Contour
Use this information as an overview of different options when using Netflix from your Contour receiver.
Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
Cisco Explorer 1642HDC High Definition Receiver Cisco Explorer 1642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 1642HDC high definition receiver.
Pace Xi3 HD Receiver Pace Xi3 HD Receiver
Learn about the Pace Xi3 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Performing a System Refresh on a Contour DVR Performing a System Refresh on a Contour DVR
View the steps to perform a system refresh on your Contour DVR.
Wireless 4K Contour Stream Player Xi6 Wireless 4K Contour Stream Player Xi6
Review the active and inactive ports, connection diagrams, and other specifications of the Arris Xi6 HD wireless receiver.
Contour and Power Save Mode Contour and Power Save Mode
Adjust the power save settings to turn Contour receivers on and off with the Cox remote control.
Pace XG2 HD Receiver Pace XG2 HD Receiver
Learn about the Pace XG2 HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Cisco Explorer 8742HDC High Definition DVR Receiver Cisco Explorer 8742HDC High Definition DVR Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco Explorer 4742HDC high definition receiver.
Wireless 4K Contour Stream Player CiOne Wireless 4K Contour Stream Player CiOne
Review the active and inactive ports, connection diagrams, and other specifications of the CiOne HD wireless receiver.
Connecting a Receiver to a Television Connecting a Receiver to a Television
Learn how to connect a TV to a receiver using various connection options.
Tracking Drop Ship Equipment Orders Tracking Drop Ship Equipment Orders
Learn how to track drop ship equipment orders online through My Account on Cox.com and through the Cox app.
Cisco Explorer 4642HDC High Definition Receiver Cisco Explorer 4642HDC High Definition Receiver
Learn about the active and inactive ports, connection diagrams, and other specifications of the Cisco 4642HDC high definition receiver.
Cisco 8642HDC Explorer High Definition DVR Receiver Cisco 8642HDC Explorer High Definition DVR Receiver
Learn about the Cisco 8642HDC Explorer high definition DVR receiver's active and inactive ports, or review connection diagrams and other specification... read more
Technicolor XiD HD Receiver Technicolor XiD HD Receiver
Learn about the Cisco XiD MoCA and IP HD receiver's active and inactive ports, or review connection diagrams and other specifications.
Arris XG1v3 High Definition DVR Receiver Arris XG1v3 High Definition DVR Receiver
Learn about the Arris XG1v3 receiver's active and inactive ports, or review connection diagrams and other specifications.

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