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Cox Complete Care

Details

Cox Complete Care provides a cost effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.

Cox Complete Care has the following benefits.

  • Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access
  • Protection from potential charges on in-home trouble calls

Price and Coverage

Cox Complete Care is $10 per month and includes the following coverage.

Coverage Category Coverage Details
Advanced Technical Support
  • Advanced tech support will be offered via phone, chat, or remote computer access
  • Support is available 24/7/365 at 1-877-COX-ASST (1-877-269-2778)

Remote computer access services includes the following.

  • Diagnostics and resolution of PC crashes, computer viruses, spyware
  • PC Clean-up
  • Operating system updates
  • Setting up, installing, configuring, removing, and troubleshooting various general software programs
  • Sync devices and connect to home network
  • Back up and retrieval services
  • Configure and troubleshoot home networks (enable security, add or remove devices, etc.) and external peripherals
  • Troubleshoot and isolate problems related to your service
  • Provide set up assistance and configuration for home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home
Internal Wiring
  • Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews. Includes wiring from the Internet & Telephone Modem into the dwelling
  • Replacement of fittings, splitters, amplifiers and outlets installed or existing

Customer Education
  • Provide technology training and advice such as personalizing and syncing devices, learning how to use common software / apps, and uploading content
  • Education on Cox TV, Internet, and Phone equipment and services
Customer Owned Equipment

Isolate customer owned equipment impacting service


Support Exclusions - Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring; smart panel wiring repairs; computer and device hardware repair; Homelife services.

Ordering Cox Complete Care

For quick and easy access, you can sign in and order Cox Complete Care online.

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