Cox Complete Care provides a cost effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.
Cox Complete Care has the following benefits.
- Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access
- Protection from potential charges on in-home trouble calls
Price and Coverage
Cox Complete Care is $10 per month and includes the following coverage.
|Coverage Category ||Coverage Details |
|Advanced Technical Support || |
- Advanced tech support is delivered by phone, chat, or remote computer access. In-home advanced tech support is not provided.
- Support is available 24/7/365 at 1-877-COX-ASST (1-877-269-2778).
- Provides technology support for home electronics includes basic device or system setup, enablement, configuration, device to device connectivity, synchronization, subsequent on-demand troubleshooting, and customer education. Supported devices include the following.
- PC, laptops, and Macs
- Smartphones and tablets for Android and iOS
- Televisions, gaming systems, and other home entertainment devices
- Wearables and IoT devices
- Smart home hubs and their branded devices
- Smart Appliances
- Other WiFi connected devices
|Internal Wiring || |
- Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews. Includes wiring from the internet and telephone modem into the dwelling
- Replacement of fittings, splitters, amplifiers, and outlets installed or existing
|Customer Education || |
- Provide technology training and advice such as personalizing and syncing devices, learning how to use common software / apps, and uploading content
- Education on Cox TV, Internet, and phone equipment and services
|Customer-Owned Equipment || |
Isolate customer-owned equipment impacting service
Support Exclusions - Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring; smart panel wiring repairs; computer and device hardware repair; and Homelife services.
Ordering Cox Complete Care
For quick and easy access, sign in and order Cox Complete Care online.