Cox Complete Care provides a cost effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.
Cox Complete Care has the following benefits.
- Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access
- Protection from potential charges on in-home trouble calls
Price and Coverage
Cox Complete Care is $10 per month and includes the following coverage.
|Coverage Category ||Coverage Details |
|Advanced Technical Support || |
- Advanced tech support will be offered via phone, chat, or remote computer access
- Support is available 24/7/365 at 1-877-COX-ASST (1-877-269-2778)
Remote computer access services includes the following.
- Diagnostics and resolution of PC crashes, computer viruses, spyware
- PC Clean-up
- Operating system updates
- Setting up, installing, configuring, removing, and troubleshooting various general software programs
- Sync devices and connect to home network
- Back up and retrieval services
- Configure and troubleshoot home networks (enable security, add or remove devices, etc.) and external peripherals
- Troubleshoot and isolate problems related to your service
- Provide set up assistance and configuration for home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home
|Internal Wiring || |
- Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews. Includes wiring from the Internet & Telephone Modem into the dwelling
- Replacement of fittings, splitters, amplifiers and outlets installed or existing
|Customer Education || |
- Provide technology training and advice such as personalizing and syncing devices, learning how to use common software / apps, and uploading content
- Education on Cox TV, Internet, and Phone equipment and services
|Customer Owned Equipment || |
Isolate customer owned equipment impacting service
Support Exclusions - Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring; smart panel wiring repairs; computer and device hardware repair; Homelife services.
Ordering Cox Complete Care
For quick and easy access, you can sign in and order Cox Complete Care online.