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Support

Cox Complete Care

Details

Cox Complete Care provides a cost-effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop, and application issues with in-home technician service for internal wiring repair.
 

Cox Complete Care has the following benefits.

  • Personal IT support desk assisting with questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access.
  • Protection from potential charges on in-home trouble calls.

Ordering Cox Complete Care

Sign in and order Cox Complete Care online for quick and easy access.

Price and Coverage

Cox Complete Care is $10 per month and includes the following coverage.
 

Coverage Category Coverage Details
Advanced Technical Support
  • Advanced tech support is delivered by phone, chat, or remote computer access. In-home advanced tech support is not provided.
  • Support is available 24/7/365.
  • Technology support for home electronics includes basic device or system setup, enablement, configuration, device-to-device connectivity, synchronization, subsequent on-demand troubleshooting, and customer education. The following devices are supported.
    • PCs, laptops, and Macs
    • Smartphones and tablets for Android and iOS
    • Televisions, gaming systems, and other home entertainment devices
    • Wearables and IoT devices
    • Smart home hubs and their branded devices
    • Smart Appliances
    • Other WiFi-connected devices
Internal Wiring
  • Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews. Includes wiring from the internet and telephone modem into the dwelling.
  • Replacement of installed or existing fittings, splitters, amplifiers, and outlets.
Customer Education
  • Provide technology training and advice such as personalizing and syncing devices, learning how to use common software / apps, and uploading content.
  • Education on Cox TV, Internet, and phone equipment and services.
Customer-Owned Equipment

Isolate customer-owned equipment impacting service.
Installation support Pro Connect Conversions

Cox Complete Care does not cover the following support scenarios.

  • Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring
  • Smart panel wiring repairs
  • Computer and device hardware repair
  • Warranty coverage for Homelife equipment
  • Outlet relocations
  • Repair of a device that does not boot up or power on
  • Domain or password resets

    Exception: Cox Complete Care can assist with resetting your Cox password.

  • Fixing corrupted files
  • VPN configuration / maintenance

    Note: VPN support is limited to ensuring VPN software is installed correctly and that no computer settings prevent the VPN from running.

  • Troubleshooting residential servers
  • Assistance with devices not associated with connected or connectable devices, such as standard toasters or refrigerators

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