Cox Complete Care provides a cost-effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop, and application issues with in-home technician service for internal wiring repair.
Cox Complete Care has the following benefits.
- Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access.
- Protection from potential charges on in-home trouble calls.
Ordering Cox Complete Care
For quick and easy access, sign in and order Cox Complete Care online.
Price and Coverage
Cox Complete Care is $10 per month and includes the following coverage.
|Coverage Category||Coverage Details|
|Advanced Technical Support|| |
|Internal Wiring|| |
|Customer Education|| |
|Customer-Owned Equipment|| |
Isolate customer-owned equipment impacting service.
Cox Complete Care does not cover the following support scenarios.
- Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring
- Smart panel wiring repairs
- Computer and device hardware repair
- Warranty coverage for Homelife equipment
- Installation support, including failed self-installs, Pro Connect Conversions, or outlet relocations
- Repair of a device that does not boot up or power on
- Domain or password resets
Exception: Cox Complete Care can assist with resetting your Cox password.
- Fixing corrupted files
- VPN configuration / maintenance
Note: VPN support is limited to ensuring VPN software is installed correctly and that no computer settings are preventing the VPN from running.
- Troubleshooting residential servers
- Assistance with devices not associated with connected or connectable devices, such as standard toasters or refrigerators