Cox Complete Care provides a cost-effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop, and application issues with in-home technician service for internal wiring repair.
Cox Complete Care has the following benefits.
- Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access.
- Protection from potential charges on in-home trouble calls.
Price and Coverage
Cox Complete Care is $10 per month and includes the following coverage.
|Coverage Category||Coverage Details|
|Advanced Technical Support|
Isolate customer-owned equipment impacting service.
Cox Complete Care does not cover the following support scenarios.
- Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring
- Smart panel wiring repairs
- Computer and device hardware repair
- Warranty coverage for Homelife equipment
- Installation support, including failed self-installs, Pro Connect Conversions, or outlet relocations
- Repair of a device that does not boot up or power on
- Domain or password resets
Exception: Cox Complete Care can assist with resetting your Cox password.
- Fixing corrupted files
- VPN configuration / maintenance
Note: VPN support is limited to ensuring VPN software is installed correctly and that no computer settings are preventing the VPN from running.
- Troubleshooting residential servers
- Assistance with devices not associated with connected or connectable devices, such as standard toasters or refrigerators
Ordering Cox Complete Care
For quick and easy access, sign in and order Cox Complete Care online.