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Cox Complete Care

Details

Cox Complete Care provides a cost effective, comprehensive, simple solution for residential customers that combines remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.
 

Cox Complete Care has the following benefits.

  • Personal IT support desk providing assistance for questions and issues not supported by Cox in English or Spanish 24/7, 365 days a year via chat, phone, and remote computer access
  • Protection from potential charges on in-home trouble calls

Price and Coverage

Cox Complete Care is $10 per month and includes the following coverage.
 

Coverage Category Coverage Details
Advanced Technical Support
  • Advanced tech support is delivered by phone, chat, or remote computer access. In-home advanced tech support is not provided.
  • Support is available 24/7/365
  • Provides technology support for home electronics includes basic device or system setup, enablement, configuration, device to device connectivity, synchronization, subsequent on-demand troubleshooting, and customer education. Supported devices include the following.
    • PC, laptops, and Macs
    • Smartphones and tablets for Android and iOS
    • Televisions, gaming systems, and other home entertainment devices
    • Wearables and IoT devices
    • Smart home hubs and their branded devices
    • Smart Appliances
    • Other WiFi connected devices
Internal Wiring
  • Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews. Includes wiring from the internet and telephone modem into the dwelling
  • Replacement of fittings, splitters, amplifiers, and outlets installed or existing
Customer Education
  • Provide technology training and advice such as personalizing and syncing devices, learning how to use common software / apps, and uploading content
  • Education on Cox TV, Internet, and phone equipment and services
Customer-Owned Equipment

Isolate customer-owned equipment impacting service

Support Exclusions - Internal wiring repair / replacement as a result of theft, tampering, or competitor wiring; smart panel wiring repairs; computer and device hardware repair; and Homelife services.

Ordering Cox Complete Care

For quick and easy access, sign in and order Cox Complete Care online.

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