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Downloading Recordings Using the Contour App

Solution

You can download and watch completed recordings from your Cloud DVR service using the Contour App.

Requirements

Before downloading content, you must meet the following service requirements.

  • You must have Cox Contour TV service and using one of the following services.
    • The IPTV service using one of the following devices.
      • The Wireless Contour box, such as the Xi6 or CiOne
      • The XiD wired box
      • The Panoramic WiFi Gateway
    • The QAM service using the XG2 Host box with the cloud DVR service.
  • The Contour App is used on your Apple, Android, or Kindle device.
  • You must have a connection to Internet service.

Restrictions

Review the following restrictions.

  • You can have up to 50 titles downloaded to a device.
  • A title is only available on one device at a time. You must return the program from one device before downloading it to another.
  • A title must have completed recording before it can be downloaded to a device.
  • Up to five devices can be used to download recordings.
  • Downloads must be done while using your Cox in-home Internet.

Perform the following steps to download a recording to a device.

1

Using your Apple, Android, or Kindle device, open the Contour App.

2

In the bottom navigation bar, locate and tap My Library.

3

Tap Recordings to see all of your recorded DVR content.

image of bottom navigation bar and recordings

4

Locate the recording you want to download and tap the recording.

5

On the recording details screen, tap Download.

image displaying download option

Result: The recording details screen displays a progress bar as it downloads. You can tap Cancel to stop the download at any time.

6

To watch the downloaded content, tap Watch.

7

When you have finished watching the recording or you want to watch the recording on a different device, tap Return.

Note: Recordings cannot be viewed on more than one device at the same time.

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