"# Cox Outage Information ## Is Cox down right now? Check your service status by entering your address or [signing in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fwebapi%2Fcdncache%2Fcookieset%3Fresource%3Dhttps%3A%2F%2Fwww.cox.com%2Fresidential%2Fsupport%2Foutages.html). If your service is out, we'll keep you updated on details as they become available. To check your service status, enter your street address, apartment or unit number, and zip code, then select Search. You can also [sign in to your Cox account](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fwebapi%2Fcdncache%2Fcookieset%3Fresource%3Dhttps%3A%2F%2Fwww.cox.com%2Fresidential%2Fsupport%2Foutages.html) to view outage details for your location. ## 4 Tips During a Service Outage What to do if there's a network outage When there's an outage, we're already working hard to restore your service, so you don't need to contact us. Here are four tips to follow while you wait for us to get things back up and running: - **Do not reset your equipment** — Resetting or rebooting your equipment may cause additional problems. - **Sign up for text notifications** — To get an update when the outage is resolved, submit your mobile number in the [MyAccount outage alert or the Cox app](https://www.cox.com/coxapp/myservices). - **Don't worry about security features** — If you have Cox Homelife Security, your system will still function on a [cellular backup](https://www.cox.com/residential/support/cellular-backup-capabilities.html) until internet connection is restored. - **Use wifi hotspots and live streaming** — Stay connected and entertained with 4M+ free Cox Hotspots, and stream live TV or On Demand with the Contour app. ## 4 Tips for Troubleshooting What to do if there's not a network outage If you don't see an outage alert in MyAccount or the Cox app, your service disruption may not be caused by a network outage. In that case, you can turn to [SmartHelp](https://www.cox.com/coxapp/smarthelp) for more automated troubleshooting assistance or try these potential solutions: - **Review payment status** — Double check that your [monthly bill payments](https://www.cox.com/ibill/home.cox) are up to date — late payments could cause a service interruption. - **Make sure device is connected** — Check your devices for internet connectivity. Then try rebooting your personal device followed by your Panoramic Wifi gateway. - **Check equipment and outlets** — Secure all cables and cords, check outlets and fuses, make sure your TV is on the right input and that cordless phone batteries are charged. - **Find best spot for wifi equipment** — Make sure your Panoramic Wifi gateway is located properly. Ideally it should be in a central location, at a height of 3 feet or above. ## The Cox App + SmartHelp ### Get automated 24/7 support Open up the Cox app to access SmartHelp for cable and internet support without calls or wait times. If you can't find the answer you're looking for, you'll get connected to an agent for further assistance. [Download on the App Store](https://apps.apple.com/us/app/cox-app/id415894489) | [Get it on Google Play](https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en_US) ## Outage FAQs ### Is there a Cox Internet outage? To confirm if your Cox internet is down, please [sign in to view the Cox outage map](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html) to see the status and details of nearby service disruptions that could be impacting your Internet connection. If service is out, we'll keep you updated on when Cox expects it to be resolved. You can also get quick internet support by accessing [SmartHelp](https://www.cox.com/coxapp/smarthelp) on Cox.com or the Cox App. Once SmartHelp identifies an issue, we'll walk you through the steps to get you up and running again. ### Is there a Cox outage in my area? To confirm if Cox services are down in your area, please [sign in to view the Cox outage map](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html). Additionally, you can check for impacts to your specific services by signing in to view [SmartHelp](https://www.cox.com/coxapp/smarthelp) outage alerts on the Cox App or Cox.com. ### How do I report a Cox outage? Cox is aware of most outages and is on top of the situation. When an outage is detected, we'll send a proactive message to the mobile phone numbers associated with your account. If you want to receive proactive outage notifications, [update your contact information](https://www.cox.com/coxapp/account/profile/phone) or [sign in to view the Cox outage map](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html) to opt in. ### Is there a Cox TV or Cox cable outage? To confirm if you're experiencing an outage with your Cox Contour cable service, please [sign in to view the Cox outage map](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html) to see the status and details of nearby service disruptions that could be impacting your video connection. If service is out, we'll keep you updated on when Cox expects it to be resolved. You can also get quick support by accessing [SmartHelp](https://www.cox.com/coxapp/smarthelp) on Cox.com or the Cox App. Once SmartHelp identifies an issue, we'll walk you through the steps to get you up and running again. ### Is there a Cox outage map I can view? Yes, the [Cox outage map](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html) shows the status and details of nearby service disruptions that could be impacting your area. Additionally, you can sign in to [SmartHelp](https://www.cox.com/coxapp/smarthelp) for specific details about your address, including an estimated time of service restoration. ## Looking for more? - **[Need support?](https://www.cox.com/residential/learn/oliver.html)** — No problem. Our virtual assistant, Oliver, is here to assist you 24/7. - **[Device speed test](https://www.cox.com/residential/support/internet/speedtest.html)** — Run a quick test to see how your internet is performing. - **[Cox Disaster Preparation](https://www.cox.com/residential/support/outages/disaster-support.html)** — Learn how Cox prepares for and responds to natural disasters. - **[Prepare for natural disasters](https://www.cox.com/residential/articles/smart-tips-prepping-natural-disaster.html)** — Learn tips to prepare for hurricanes, tornadoes or other disasters. - **[Tech tools for disasters](https://www.cox.com/residential/articles/stay-safe-disaster-10-technology-tools.html)** — Learn 10 tech tools to use before or after natural disasters. - **[Maximize your speeds](https://www.cox.com/residential/support/ways-to-improve-your-in-home-wifi-network.html)** — Get the most from your internet with this helpful guide."