Cox Outage Information
Is Cox down right now?
Dealing with Internet, TV and phone outages can be frustrating, but these simple steps can help get your services back in action. First, let’s check if your service is being interrupted by a network outage—an outage that affects your area, not just your house. To check this status, log in to My Account or open the Cox app.
What to do if there’s a network outage
In this case, Cox is aware of the outage and is working hard to restore your service, so don’t worry about trying to contact us. You’ll see an alert like this if you’re in an outage:
Here are some helpful tips while the outage is being resolved:
Do not reset or reboot your equipment—this may cause additional problems.
What to do if there’s not a network outage
If you don’t see an outage alert in My Account or the Cox App, your service disruption may not be caused by a network outage.
Secure the cables and cords connected between your equipment, devices and walls
Test that outlets are working and a fuse hasn’t blown
Make sure your TV is on the right input & your cordless phone batteries are charged
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