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Service Outage Troubleshooting

Internet, TV, and phone outages can be frustrating, so take a deep breath and follow these steps to get back up and running in no time.

1. Check for a Network Outage

A network outage is an outage that affects your area, not just your house. To check for one, go to My Account or open the Cox Connect app. If there's an outage, you'll see an alert at the top of the page.

Check for Outages

See a Red Network Status Alert?

Do not reset or reboot your equipment as it may cause additional problems. Cox is aware of a network outage and is working hard to restore your service, so there's no need to contact us or troubleshoot further.

You can sign up to receive a text message notification once the outage is resolved. Simply submit your mobile number in the My Account alert or the Cox Connect mobile app.

Check out a few tips below for ways to stay connected during an outage.

Get Tips

Phone Showing a Red Network Outage Message and the Option to Receive a Text Message Once it's Resolved

No Network Outage?

Try a few quick fixes. Check to be sure:

Your monthly bill payments are up to date—late payments could cause a service interruption

All cables and cords connected between your equipment, devices, and walls are secure

Your outlets are working and a fuse hasn't blown

Your TV is on the right input

Any cordless phone batteries are charged

2. Troubleshoot Further

If you're still experiencing issues, you may need additional equipment-related troubleshooting:

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Tips to Stay Connected During an Outage

Connect to wifi Hotspots

Enjoy free access to 650,000+ Cox Hotspots nationwide with Cox Internet Preferred or higher. Simply find your nearest hotspot on cox.com or the Cox Connect app and sign in with your My Account login.

Explore & Find wifi Hotspots Explore & Find wifi Hotspots

Stream TV on the Contour App

Watch TV live and On Demand with the Contour app—free with a Cox TV subcription. Download the app to your mobile device or go to watchtv.cox.com on your computer and sign in with your My Account login.

Explore the Contour App Explore the Contour App