Cox Outage Information
Is Cox down right now?
You’re our customer, and Cox works hard to provide you with the most reliable network possible. But sometimes trouble happens. And when it does, we want to get you back up to speed ASAP, starting with these quick troubleshooting tips. Sign in to your account on Cox.com or on the Cox app to check for outages in your area, along with notifications and updates.
Get automated 24/7 support for your service connection with Cox SmartHelp
Get quick internet and cable TV support without having to call, navigate multiple telephone prompts, or talk to multiple agents.
Just open the Cox app or My Account, and we will automatically scan your services and notify you of any issues. Plus, you can run a manual scan anytime by pressing the “Help” button.
Once SmartHelp identifies an issue, we’ll walk you through the steps to try to get you up and running again. If service is out, sit tight and know that the Cox team is already working to restore it.
Backed by our team
If SmartHelp can’t find the answers you need, it will connect you to one of our agents for further assistance.
Two easy ways to get SmartHelp
The Cox App
What to do if there’s a network outage
In this case, Cox is aware of the outage and is working hard to restore your service, so don’t worry about trying to contact us.
Here are some helpful tips while the outage is being resolved:
Do not reset or reboot your equipment—this may cause additional problems.
What to do if there’s not a network outage
If you don’t see an outage alert in My Account or the Cox app, your service disruption may not be caused by a network outage. In that case, you can turn to SmartHelp for more automated troubleshooting assistance or try these potential solutions.
Check your devices for connectivity. Then try rebooting your personal device, and if that doesn’t work, try rebooting your gateway.
Secure the cables and cords connected between your equipment, devices and walls, and test that outlets are working and a fuse hasn’t blown.
Make sure your gateway is located properly. Ideally it should be in a central location, at a heigh of 3 feet or above.
If your TV or phone isn’t working, make sure your TV is on the right input & your cordless phone batteries are charged.
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