Cox Outage Information
Is Cox down right now?
You’re our customer, and Cox works hard to provide you with the most reliable network possible. But sometimes trouble happens. And when it does, we want to get you back up to speed ASAP, starting with these quick troubleshooting tips. Sign in to your account on Cox.com or on the Cox app to check for outages in your area, along with notifications and updates.
SMARTHELP + THE COX APP
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Open up the Cox app to access SmartHelp for cable and internet support without calls or wait times. Our easy troubleshooting and step-by-step guidance usually help customers solve their issue. But if you can’t find the answer you’re looking for, you’ll get connected to an agent for further assistance.
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What to do if there’s a network outage
When there’s an outage, we’re already working hard to restore your service. Don’t worry about contacting us to let us know about the issue.
While you wait, there are a few things you can try:
Do not reset or reboot your equipment—this may cause additional problems.
What to do if there’s not a network outage
If you don’t see an outage alert in My Account or the Cox app, your service disruption may not be caused by a network outage. In that case, you can turn to SmartHelp for more automated troubleshooting assistance or try these potential solutions.
Check your devices for connectivity. Then try rebooting your personal device followed by your gateway.
Secure the cables and cords connected between your equipment, devices and walls, and test that outlets are working and a fuse hasn’t blown.
Make sure your gateway is located properly. Ideally it should be in a central location, at a height of 3 feet or above.
If your TV or phone isn’t working, make sure your TV is on the right input and your cordless phone batteries are charged.