• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Cox Outage Information

Is Cox down right now?

Dealing with Internet, TV and phone outages can be frustrating, but these simple steps can help get your services back in action. First, let’s check if your service is being interrupted by a network outage—an outage that affects your area, not just your house. To check this status, log in to My Account or open the Cox app.

Please note: if we haven't identified an outage at your address, you won't see an alert.

What to do if there’s a network outage

In this case, Cox is aware of the outage and is working hard to restore your service, so don’t worry about trying to contact us. You’ll see an alert like this if you’re in an outage:

Outages mobile mage

Here are some helpful tips while the outage is being resolved:

number-1-inside

Do not reset or reboot your equipment—this may cause additional problems.

number-2-inside

Sign up to receive a text notification once the outage is resolved. Simply submit your mobile number in the My Account alert or the Cox app.

number-3-inside

If you have Cox Homelife, your security system will still function on a cellular backup until Internet connection is restored.

number-4-inside

Need to stay connected? Enjoy free access to 650,000+ Cox Hotspots nationwide with Cox Internet Preferred or higher.

number-5-inside

Want to stream a show while you wait? Watch TV live and On Demand with the Contour app—free with a Cox TV subscription.

What to do if there’s not a network outage

If you don’t see an outage alert in My Account or the Cox App, your service disruption may not be caused by a network outage.

number-1-inside

Double check that your monthly bill payments are up to date – late payments could cause a service interruption

number-3-inside

Secure the cables and cords connected between your equipment, devices and walls

number-4-inside

Test that outlets are working and a fuse hasn’t blown

number-5-inside

Make sure your TV is on the right input & your cordless phone batteries are charged

Still having service issues?

If you're still experiencing a service disruption, here are some specific equipment-related troubleshooting resources that can help get your devices back up and running.

Search for more articles