• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

support site section

Support

Policies and guidelines support articles

Learn more and get answers to questions about  your Cox policies and guidelines.

Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment
Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.
Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email conten... read more
Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.
Conserving Energy With Your Digital Box Conserving Energy With Your Digital Box
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Managing a Service Appointment in the Cox App Managing a Service Appointment in the Cox App
Learn how to view, cancel, or reschedule your service appointment using the Cox app.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Method of Payment Restriction Removal - Bank Letter Requirements Method of Payment Restriction Removal - Bank Letter Requirements
Learn about the requirements to remove a token restriction.
ID Scan ID Scan
Learn more about ID Scan, a feature that helps keep your Cox account information secure.
Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help
Get help using Cox Text Messages and Alerts.
Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Seasonal Service Policy Seasonal Service Policy
Learn about the Cox seasonal policy, including terms and conditions.
Cox Communications Policies Cox Communications Policies
Learn about Cox Communications company policies.
Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services
Learn about some of the taxes and fees that are applied to Cox services.
Cox Mobile Eligibility Cox Mobile Eligibility
Learn about the eligibility of Cox Mobile.

What do you need help with?

Billing & account support videos

Watch your choice of videos that can help your billing & account.

Please Wait...

No Record Found

© 1998 - 2025 Cox Communications, Inc.