• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

support site section

Support

Internet security support

Learn more and get answers to questions about Internet security.

About Fake Cox Emails About Fake Cox Emails
Learn about emails that falsely claim to come from Cox. This kind of scam is also known as phishing.
About Malware and Viruses About Malware and Viruses
You've received an email notification from the Cox Customer Safety team regarding a potential malware or virus infection. Learn how to resolve the iss... read more
Tips to Secure Your Cox Account Tips to Secure Your Cox Account
Learn the steps taken to secure a compromised Cox.com account.
Ways to Secure Your Wireless Network Ways to Secure Your Wireless Network
Learn more about recommendations and suggestions to secure your in-home WiFi network. View a list of manufacturers and their support websites where yo... read more
Protecting Yourself From Spam Protecting Yourself From Spam
Learn more information on spam and anti-spam resources.
Forwarding Spam, Phishing, or Virus Email as an Attachment Forwarding Spam, Phishing, or Virus Email as an Attachment
Learn the steps to report abuse by forwarding an email as an attachment using Cox Email, Apple Mail, and Microsoft Outlook.
Troubleshooting Cox Security Suite Plus Powered by McAfee® Troubleshooting Cox Security Suite Plus Powered by McAfee®
Learn about the technical support options for Cox Security Suite Plus powered by McAfee®.
Understanding Botnets Understanding Botnets
Learn how bots and botnets affect cyber crime.
Peer-to-Peer Networks Information Peer-to-Peer Networks Information
Learn more about the different types and uses for peer-to-peer (P2P) networks.
Zeus Malware Virus Information and Tips for Removal Zeus Malware Virus Information and Tips for Removal
Learn more about the Zeus malware virus and how to remove it.
Protecting Yourself Against Identity Theft Protecting Yourself Against Identity Theft
Learn to protect yourself from identity theft with this helpful information.
Legal Demands and Claims of Film Copyright Infringement Legal Demands and Claims of Film Copyright Infringement
Learn about the legal demands and implications concerning the sharing of peer-to-peer media files via the internet.
Scareware and Fake Anti-Virus Software Information Scareware and Fake Anti-Virus Software Information
Learn about Scareware and fake anti-virus software for Windows computers.
Adware and Spyware Information for Windows Adware and Spyware Information for Windows
Learn more about adware and spyware for computers running Windows operating systems.
WPA Vulnerability WPA Vulnerability
A vulnerability has been discovered in the WPA protocol that allows hackers to access WiFi networks.
Reporting Spam, Phishing, and Virus Abuse Reporting Spam, Phishing, and Virus Abuse
Learn about the different types of abuse including spam, phishing, and viruses and how to report these to the appropriate contacts.
Anti-Virus Resources Anti-Virus Resources
Learn about anti-virus resources and other ways to protect from viruses.
Encrypting Your Keystrokes Encrypting Your Keystrokes
Learn about key logging and how to protect yourself from hacking.

What do you need help with?

Internet support videos

Watch your choice of videos that can help you get the most out of your Cox Internet service.

Please Wait...

No Record Found

© 1998 - 2023 Cox Communications, Inc.