Cox.net Email Transitioning to Yahoo

This year, Cox email customers will start using Yahoo Mail to check their Cox.net email accounts. You will keep your existing cox.net email address, messages, folders, calendar, and contacts. All ongoing email support will be managed through Yahoo Mail and they will become your new provider. Don’t worry, we're here to help you and will keep you informed every step of the way!

Note: This only impacts your cox.net email address. None of your other Cox services will be impacted.

How to Prepare

Here are a few things you can do to prepare for a smooth transition.

Know your full email address including @cox.net and your existing Cox email password.

Note: If you forgot your password, then go to the Cox email login page and click Forgot Password.

Save any important attachments, not everything will transfer over.

To ensure your emails transfer to Yahoo, you must download and remove any emails from your Inbox with attachments equal to or greater than 40 MB or files in a TNEF or dat format.These size and file types are not supported.
Any files not removed that meet these criteria will be deleted during the transition. See, Removing Attachments in Cox Webmail for details.

There is nothing else you need to do until we notify you that it’s time to complete the move. We will keep you informed about any important steps you need to take along the way.

What to Expect

Once we've completed our part, we'll notify you that it's time for you to finish the move.

Important: Please wait for our notification. Trying to complete the steps before we're done won't work.

When it’s time to move your email to Yahoo, here’s what you can expect, depending on how you usually access your email:

If you access your email through our webmail website, then you'll be redirected to a page with simple steps to complete the transition.
If you access your email through an email client or app, like Outlook, there will be an email from Yahoo with instructions and a link to help you make the switch.

Note: If you have more than one email address, each of them will receive their own individual instructions when they are ready to move.

Completing the Move

Once you receive the notification that it's time to move, then you can complete the following steps.

Go to http://mail.yahoo.com/.
Enter your full email address including the @cox.net and click Next.
Enter your existing email password and click Next.

Note: If you do not remember your password, go to the Cox email login page and click Forgot Password.
Enter your full name and birthday, review Terms of Service and Privacy Policy, and then click Next.
Create a new password to be used with your email going forward with Yahoo and click Continue.
Review welcome message and click Done.

Note: Once you have completed the move, Yahoo will help you to personalize your inbox.

Important:

Two-step verification for your Cox email account does not transition to Yahoo. It can be set up with Yahoo Mail after your account has been transitioned.
In some circumstances, it can take up to 48 hours for all emails, folders, files, and contacts to appear after the move.

Accessing Yahoo Mail After the Move

The table below provides details on how you can access your email after it has been moved to Yahoo.

Note: If you use your cox.net email on multiple devices, then you’ll need to perform the steps to reflect the new settings on each device. You do not need to complete the Yahoo Mail set up again.

Option	Steps
Internet Browser	Go to http://mail.yahoo.com/. Sign in using your email address including the @cox.net and the new password you created.
Yahoo App	Install the Yahoo Mail app from the app store for your device. Sign in using your email address including the @cox.net and the new password you created.
Pre-Installed Mail App	Use the options below to learn how to link your Yahoo @cox.net email to a pre-installed Mail app. Android iOS Other devices
Third-party email clients, such as Outlook or Apple Mail	As a part of the move process, the settings that allow another email client to operate will need to be created on your part to reflect the new Yahoo settings. For more information about necessary settings, see Update your cox.net email settings in Outlook, Mail on Mac and other third-party email clients.

Additional Support

For tips to help you with the transition to Yahoo email, see Helpful Tips on the Move to Yahoo.
For support before the transition, contact Cox.
For support after the transition, contact Yahoo directly at help.yahoo.com or 1-866-562-7250.

Additional Details

After your email has transitioned you will not be able to send or receive email until you log in to Yahoo Mail and accept Yahoo's Terms of Service and Privacy Policy which will govern your email account after the move.
If you choose not to transition and do not accept Terms of Service and Privacy Policy and would like to retain your content, you will need to move your data to another service provider or download the desired material before your transition date. There are free and paid software options available to help you archive your email content. See Transferring Cox Email Content to Another Email Provider.
The offer to accept Yahoo’s Terms of Service and Privacy Policy will be available for 365 days from the date of your transition notification email or redirect. Yahoo also reserves the right to permanently deactivate accounts for extended inactivity. For more information, see Reasons Yahoo deactivates or deletes an account.

Note: Email data will be encrypted through the transition to Yahoo and will only be released after acceptance of Yahoo's Terms of Service and Privacy Policy.
If you are using your cox.net email address and password for your Cox My Account information, it’ll stay the same unless you change it by going to Changing Your Password on Cox.com.

Note: Creating a new password in Yahoo will support the login for your email after the move and will not impact the Cox My Account password.
There is no cost to continue to use the cox.net email address we are transitioning to Yahoo Mail. There are other plans with additional features available for a fee through Yahoo.