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Cox Mobile protection plan

Protect your phone

One in five people will have their phone lost, stolen or damaged this year. When accidents happen, the Cox Mobile Protection Plan has you covered and may help save you money if you have to replace your device.

Cell phone protection plans & pricing

Get protected against the unexpected

Protect your phone from drops, spills and more from day one. If you’re a new mobile customer, simply add the Cox Mobile Protection Plan during checkout. Monthly device protection plan prices are based on the device’s tier.

Plans starting at

$7.00/mo*

*Coverage is optional. Cancel any time for a prorated refund of unearned charges. Cox Mobile Protection Plan will continue monthly until canceled. Other restrictions, terms, and conditions apply.

Cell phone protection plan benefits

We can help get you back on track

When the unexpected happens, you can save money by repairing or replacing your phone through the Cox Mobile Protection Plan.

Mobile device icon with star symbol in center icon in green

As soon as next day replacement1

Replace your eligible lost, stolen, broken, or malfunctioning phone fast and hassle-free.

Mobile device icon with cracked screen in green

Unlimited cracked screen repair2

Get $29 cracked screen repair, per claim for eligible devices. Choose a uBreakiFix® by Asurion location, have a technician come to you, or mail in for repair.2

Circular arrows with battery in center icon in green

Unlimited battery replacement3

When your phone’s not holding a charge like it used to, after diagnostic testing, your device may be eligible for a battery replacement.

Phone headset icon in green

Expert tech support

Get help from our tech experts 7 days a week via chat or phone for help with setup, troubleshooting, and more.

Circle with dollar sign in center icon in green

Help save your wallet

From phone loss and theft to accidental damage and malfunction, you can significantly reduce out-of-pocket costs when something happens to your phone.

File folder with infinity icon in center icon in green

Unlimited Photo + cloud storage4

Say goodbye to device storage constraints. Back up all your pictures and videos, included with your protection plan.

Cox Mobile Protection plan FAQs

Your questions answered

Any Cox Mobile customer may enroll in the Cox Mobile Protection Plan with an eligible device. Customers may enroll a newly purchased device or an eligible device they bring with them.

You may add Cox Mobile Protection Plan during checkout online, in-store, or by calling Cox when you purchase a new device or bring your own eligible device.

At this time, Cox Mobile customers may only enroll an eligible device:
 

  • When they bring their own device or purchase a new device on a new line
  • When they purchase a new device on an existing line

For your convenience, the Cox Mobile Protection Plan monthly charge, plus any applicable taxes, will appear on your Cox Mobile bill.

Yes. You may cancel Cox Mobile Protection Plan at any time by calling 800.234.3993 or by logging into your Cox online account and receive a prorated refund of your unused monthly charge.

With Cox Mobile Protection Plan, you’ll have peace of mind knowing that, should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

Cox Mobile Protection Plan covers your device in the event of:

  • Loss
  • Theft
  • Damage
  • Accidental damage from handling (drops, spills, and cracked screens)
  • Mechanical/electrical failure after manufacturer's warranty expires

Depending on your claim, the following may be covered:

 

  • Phone: Includes the device and, if part of the covered breakdown, standard battery (if removable), standard battery charger, and SIM card.

No, as soon as same-day cracked screen repair is available for eligible devices in select areas. Same-day repair option depends on claim approval time, parts availability and technician availability.

If your device is eligible for cracked screen repair, once your claim is approved, the claims expert or web portal will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you or mailing your device in for repair. Repair options are all subject to parts, location and technician availability.

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer’s warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan’s claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.

If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.

Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at cox.my.asurion.com. All you have to do is sign in or create a new account to get started.

Please note that this is not an exhaustive list.  The following are excluded from coverage, losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall. For a full list of exclusions and limitations, refer to the Cox Mobile Protection Plan Terms and Conditions.

While new devices generally come with a manufacturer’s warranty, that warranty typically covers mechanical and electrical breakdown for 12 months. Asurion can help connect you with the manufacturer if the warranty covers the breakdown. Cox Mobile Protection Plan provides benefits above and beyond the manufacturer’s warranty.

Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support.  The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program.  The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates.  The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

Looking for more?

Mobile devices

See which of the latest phones and tablets you can add to your mobile plan.

Visit the Cox Store

Come in and chat with us about adding Cox Mobile to your current services.

Mobile data plans

Check out our flexible data plan options designed to fit your lifestyle and budget.

According to data from 2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.

Cox post-paid internet, enrollment in paperless billing and Cox Easy Pay required. Offer ends October 31, 2024. Well-qualified customers only. Requires activation and purchase on a new Cox Mobile line of any iPhone 16 model on a 0% APR 24-month Citizen’s Pay Line of Credit Agreement (“Device Agreement”).  Credit totaling 50% of the cost of the device purchased applied monthly to your account over 24 months so long as Device Agreement is in effect. Final credit sent via check approximately 30 days after Device Agreement ends. Bill credits start within 3 bills. If line is canceled, voluntarily or involuntarily, or financed device is removed from Cox Mobile line, credits stop and customer is responsible for full monthly payments for remainder of Device Agreement. Offer not valid for purchases or Device Agreements made before March 29, 2024. May not be combined with other device offers. Taxes, fees, other charges, and additional restrictions apply. Learn more at cox.com/mobile.

 

Apple Intelligence will be available in beta on all iPhone 16 models, iPhone 15 Pro, and iPhone 15 Pro Max, with Siri and device language set to U.S. English, as an iOS 18 update in fall 2024. Some features and additional languages will be coming over the course of the next year.

1Excluding Sunday and subject to parts, location and availability. Provided by the insurance program and the service contract program.

2Cracked screen repair is available for select smartphones. Repair options depend on location, parts and technician availability. Provided by the service contract program.

3Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Subject to parts, location and technician availability. Provided by the service contract program.

4Video size limitations may apply. To download the Asurion Photos app, go to the App Store or Google Play to download. Provided by the tech support program.

*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.

Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.

Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

Other restrictions apply.