Cox Mobile protection plan
Protect your phone
One in five people will have their phone lost, stolen or damaged this year.† When accidents happen, the Cox Mobile Protection Plan has you covered and may help save you money if you have to replace your device.
Cell phone protection plans & pricing
Get protected against the unexpected
Protect your phone from drops, spills and more from day one. If you’re a new mobile customer, simply add the Cox Mobile Protection Plan during checkout. Monthly device protection plan prices are based on the device’s tier.
Plans starting at
*Coverage is optional. Cancel any time for a prorated refund of unearned charges. Cox Mobile Protection Plan will continue monthly until canceled. Other restrictions, terms, and conditions apply.
Cell phone protection plan benefits
We can help get you back on track
When the unexpected happens, you can save money by repairing or replacing your phone through the Cox Mobile Protection Plan.
Help save your wallet
From phone loss and theft to accidental damage and malfunction, you can significantly reduce out-of-pocket costs when something happens to your phone.
Unlimited cracked screen repair
Get $29 cracked screen repair per claim for eligible devices whenever you need it—as soon as next-day by mail, we-come-to-you services or same-day in store (subject to parts, location and availability)1
Unlimited battery replacement
When your phone’s not holding a charge like it used to, your device may be eligible for a battery replacement.2
Expert tech support
Tech experts are at your service 7 days a week via chat or phone to answer questions about setup, troubleshooting, photo and contact backup and more.
Enjoy a quick and easy claims filing process. You can submit online or by phone any day of the week.
Unlimited photo storage
Say goodbye to device storage constraints. Back up all your pictures and videos, included with your protection plan.3
Cox Mobile Protection plan FAQs
Your questions answered
Who may enroll in the Cox Mobile Protection Plan?
Cox Mobile customers only at the time of device purchase or upgrade.
There are some devices that are not eligible for Cox Mobile Protection Plan, including:
I’m interested in the Cox Mobile Protection Plan. How do I enroll?
At the time of device purchase or upgrade online, in-store, or by phone, you may add protection during checkout.
Can I enroll in Cox Mobile Protection Plan at any time?
At this time Cox Mobile customers may enroll only at time of device purchase. There are some devices that are not eligible for Cox Mobile Protection Plan, including:
How am I billed for the Cox Mobile Protection Plan?
For your convenience, the Cox Mobile Protection Plan monthly charge, plus any applicable taxes, will appear on your Cox Mobile bill.
May I easily cancel my Cox Mobile Protection Plan?
What’s covered with the Cox Mobile Protection Plan?
Cox Mobile Protection Plan covers your device in the event of:
Does the Cox Mobile Protection Plan also cover all of my accessories?
Depending on your claim, the following may be covered:
Are all devices on the Cox Mobile Protection Plan eligible for cracked screen repair?
If my device is eligible, how soon and where can I get my cracked screen repaired?
If your device is eligible for cracked screen repair, once your claim is approved, the claims expert or web portal will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you or mailing your device in for repair. In select areas, same-day repair is available subject to parts and technician availability.
How many times can I file a claim for a battery replacement?
You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer’s warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan’s claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.
What locations are available for me to get a battery replacement?
If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.
How can I access my Cox Mobile Protection Plan tech support benefits including unlimited photo storage?
What does the insurance program included in Cox Mobile Protection Plan not cover?
Indirect or consequential loss and loss caused by intentional acts, obsolescence, cosmetic damage, faulty repair, unauthorized repair or replacement, discharge, dispersal or abuse, failure to follow the manufacturer’s instructions, manufacturer recall, mechanical or electrical failure, accidental damage from handling, damage to batteries (unless otherwise covered as part of an Included Accessory when part of a Loss to other Covered Property), malware, nuclear reaction, war, seizure, nonstandard software, and failure to reasonably protect the device from further loss are excluded. Complete exclusions and limitations can be found in the Cox Mobile Protection Plan Terms and Conditions.
Why do I need a Cox Mobile Protection Plan when some devices come with a warranty?
While new devices generally come with a manufacturer’s warranty, that warranty may only cover some issues (like mechanical and electrical breakdown) for a limited time period (typically 12 months). Asurion can help connect you with the manufacturer if the warranty covers the breakdown. Cox Mobile Protection Plan provides benefits above and beyond the manufacturer’s warranty for a monthly charge, plus any applicable taxes.
Who provides the Cox Mobile Protection Plan?
Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.
Looking for more?
†According to data from 2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.
1Cracked screen repair is available for select smartphones subject to parts, location and technician availability. Provided by the service contract program.
2Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Subject to parts, location and technician availability. Provided by the service contract program.
3Video size limitations may apply. To download the Asurion Photos app, go to the App Store or Google Play to download. Provided by the tech support program.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2022. Results may vary. Not an endorsement. Wi-fi not tested.
Calls limited to US destinations only; Puerto Rico, US Virgin Islands and other territories excluded. International long distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included.
For Gig Unlimited plans, data speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload after 20 GB of monthly data use.
For Pay As You Gig plans, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.