Using Cox Support Forums

Solution

The Cox Support Forums allow customers to collaborate with each other to resolve issues they may experience. To access the Support Forums, click the following button.

Cox Support Forums

In this article, learn how to access and view forum posts.

Forum Home Page
Accessing a Forum
Understanding a Forum Main Page
Opening a Forum Post
Searching for Posts and Replies

Forum Home Page

The Forum Home page is the first page you see when you sign in. If signing in for the first time, refer to Cox Support Forums First Time Access.

Support Forum home page

The forums correspond to our product offerings as shown below.

Internet
Phone
TV
Apps

The Internet, Phone, TV, and Apps forums contain posts related to those Cox services. Most posts are topics customers create. When a new post is created, it is made viewable to all forum members. Cox Administrators create posts that include important announcements. You or any forum member can respond to these. Posts are shown under Recent Discussions and have the following filter options.

Most Recent
Most Likes
No Replies Yet
No Solutions Yet

Accessing a Forum

To access a specific forum, do one of the following actions.

Click one of the tabs available at the top of the Home page.

Note: The Archives displays content that is over five years old and replies are turned off.
Or, from the Home page, click a forum heading.

Understanding a Forum Main Page

When you access a forum, its main page displays.

Phone Forum main page

The forum's main page contains posted discussion topics. From a forum main page, you have the following options.

Option or Category	Description
Start a Discussion	Select this button to being a new discussion thread.
Pinned Discussions	This category displays discussions chosen by the administrators to display first on the page.
Recent Discussions	There are two categories of Recent Discussions.
Top Contributors	These are the top discussion contributors for new discussions and replies.
Top Solution Authors	These are the top authors who have created discussions.
Tags	This section shows how each discussion is categorized and is selectable to help narrow your search.

Discussions

When you access a posted discussion forum, you are presented with a list of all posted topics in that forum. The posts are sorted by the following categories, which can be selected above the replies in the sort-by drop-down.

Most Liked
Newest
Oldest

Starting a new Discussion Forum

To open a post, follow the steps below.

Access the appropriate forum, such as the TV, Internet, Phone, or Apps forum.

Click on Start a Discussion.

Enter the title you want for the discussion.

Enter the question or subject of the discussion in the Start a Discussion field.

Select the tags for your discussion to help make it easier to find.

Click on Publish in the lower right of the screen to publish your discussion in the forum.

Searching for Posts and Replies

Each forum contains many posts and replies. Before creating a new post, it’s good practice to search a forum to see if your question has already been asked and answered. To perform a search, use one of the following methods.

Use the search bar located on the home screen.
Located in the section Popular Tags, select the tag which most closely resembles your topic. Once selected, you can filter your search by Most Recent, Most Viewed, or Most Liked.