Online Privacy Policy

Updated: January 1, 2023

Online Privacy Policy Scope

This Online Privacy Policy applies to your use of any online services (e.g., website, e-mail, or mobile app) that posts a link to this Online Privacy Policy, regardless of how you access or use it. However, if you subscribe to our communications or entertainment distribution services (“Subscription Services”) our Residential Privacy Notice or Cox Business Privacy Notice, and not this Online Privacy Policy, applies to your Subscription Services usage and account information. This Online Privacy Policy should be read in association with our  Online Terms of Use, which govern the Online Service.


Your California Privacy Rights

California residents have certain additional privacy rights detailed in our California Consumer Privacy Notice. To the extent that there is a conflict between this Online Privacy Policy and the California Consumer Privacy Notice, the California Consumer Privacy Notice will control.


Quick Links

We have summarized the main topics of this Online Privacy Policy below. The complete provisions, and not the headings or summaries govern.

  • Your Choices and Your State Privacy Rights

    You have certain choices regarding information collection and communications options explained in Section 10, including:

    • California residents have certain privacy rights detailed in Section 11.

    • Nevada residents have certain privacy rights detailed in Section 10.G.

    • Virginia residents have certain privacy rights detailed in Section 12.

    • Although Cox does not look for or respond to “do not track” signals, you can find information on tracking technologies in Section 1.B.

    • About Ads and Tracking: Learn about certain choice options regarding Tracking Technologies, including certain sharing of activities, location and/or cross-device usage for Online Interest-based Advertising and Addressable Advertising in Section 10.

    • Your options regarding accessing and changing certain of your Personally Identifiable Information are available in Section 9.

    • Your options regarding promotional communications are explained in Section 10.E; and

  • Collection of Information

    • Cox may ask you to provide Personally Identifiable Information (e.g., name, address, e-mail, phone number, etc.), as well as other information (e.g., gender, interests, etc.), which may be required to access certain content, features, and functionality. More at Section 1.A.

    • Cox and third parties may collect information from you automatically as you access the Online Service  (e.g., information about the devices you use to access the Online Service and your usage activities). More at Section 1.B.

    • We may automatically collect information through our use of cookies and similar technologies to keep track of your interactions with the Online Service, to serve you with ads on third-party services, and to offer you a more personalized and relevant experience. More at Section 1.B.

    • The information Cox receives via the Online Service may be combined with information Cox receives from third parties and sources outside of the Online Service. More at Section 1.C.

  • Use of Information

    The information Cox collects is used for a variety of purposes as detailed in this Online Privacy Policy. For example, your information helps Cox provide and improve the Online Service, communicate with you, serve advertising and offers to you, and operate Cox’s business. More at Section 2.

  • Disclosure of Information

    Cox may disclose the information that Cox receives from or about you via the Online Service (or give others access to it), including your Personally Identifiable Information, for a variety of purposes, as detailed in this Online Privacy Policy. More at Section 3.

    These include, without limitation:  

    • to deliver and improve Cox’s services;

    • for Cox’s Affiliates’ (defined below) marketing and other purposes;

    • in connection with corporate transactions (e.g., merger or sale);

    • in connection with your use of third-party services (More at Section 5); and

    • in connection with sweepstakes, contests and promotions (More at Section 4).

    Cox may share your non-Personally Identifiable Information, aggregate and/or de-identified information about you except as prohibited by applicable law.

  • Children and Minors

    Cox’s policies and practices regarding Personally Identifiable Information collected from children, children’s and minors’ privacy rights, and notice to parents of these rights, are explained at Section 8.

  • Questions and How to Contact Cox

    For more information about Cox’s privacy practices regarding the Online Service, read the full Online Privacy Policy. You can also contact us if you have questions or concerns.



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FULL COXCOM, LLC Online Privacy Policy

Thank you for visiting an online service (e.g., website, email, or mobile app) that posts a link to this Online Privacy Policy ("Online Service") owned or operated by CoxCom, LLC ("Cox", "we", "us", or "our"). Our Subscription Services are separate and not part of the Online Service. This Online Privacy Policy will provide you with information as to how Cox collects, uses, and shares information about you, including the choices Cox offers with respect to that information, and applies to your use of any Online Service, regardless of how you access or use it. This Online Privacy Policy does not apply to Cox’s data collection activities offline or otherwise outside of the Online Service (unless otherwise stated below or at the time of collection). For certain Online Services, there may be additional notices about information practices and choices. Please read those additional privacy disclosures to understand how they apply to you.


By visiting or otherwise using the Online Service, you agree to the Online Service’s Online Terms of Use and consent to Cox’s data collection, use, and disclosure practices, and other activities as described in this Online Privacy Policy, and any additional privacy statements that may be posted on an applicable part of the Online Service. If you do not agree and consent, please discontinue use of the Online Service, and uninstall any Online Service downloads and applications.



A.  Information about You that You Provide.
Cox, and its Vendors (defined below), collect information you provide directly to Cox or its Vendors via the Online Service. For example, Cox collects information when you use or register for the Online Service, subscribe to notifications, post on the Online Service, participate in promotional activities, or communicate, use or transact through the Online Service. In addition, when you interact with Third- Party Services (defined below), you may be able to provide information to those third parties. For more information on Third-Party Services’ data collection and practices see Section 5. For more information on Service Provider data collection and practices see Section 3.


Information Cox, its Vendors, and/or Third-Party Services may collect may include: personally identifiable information, which is information that identifies you personally, such as your first and last name, e-mail address, phone number, address, telephone number, Cox account number, user ID and password, PIN, and full payment account number ("Personally Identifiable Information" or "PII").

We, our Vendors, and third parties may deidentify and/or aggregate (e.g., the removal or modification of the personally identifiable elements, or the rendering of personally identifiable elements into non-personally identifiable elements through anonymization, pseudonymization, and/or hashing) PII (“De-identified PII” or “non-PII”). De-identified PII may be used and disclosed without obligation to you, except as prohibited by applicable law.


B.  Information Collected Automatically.
Cox, its Vendors, and/or Third-Party Services may also automatically collect certain information about you when you access or use the Online Service (“Usage Information”). Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Online Service (including referring URL, clicks, cursor movement, and scrolling activity), and data regarding network connected hardware (e.g., computer or mobile device).

For more information on Third-Party Services’ data collection and practices see Section 5.

For more information on Service Provider data collection and practices see Section 3.

For information on choices some of these third parties may offer you regarding automated data collection see Section 10.


The methods that may be used on the Online Service to collect Usage Information include:

  • Log Information:
    Log information is data about your use of the Online Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files.

  • Information Collected by Cookies and Other Tracking Technologies:  Cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device recognition technologies, in-app tracking methods, device and activity monitoring, and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect information about interactions with the Online Service, including information about your browsing and purchasing behavior.

    • Cookies

      A cookie is a small text file that is stored on a user’s device, which may include session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Online Service and expire when you close your browser. Tracking cookies remain longer and help us understand how you use the Online Service and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features, and functionalities of the Online Service may not work. HTML5 cookies can be programmed through HTML5 local storage. HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them. The Online Service may associate some or all of these types of cookies with your devices. For more information on how to manage your cookie preferences see Section 10C.

    • Embedded Scripts

      An embedded script is programming code designed to collect information about your interactions with the Online Service. It is temporarily downloaded onto your computer from Cox’s web server, or from a third party with which Cox works and is active only while you are connected to the Online Service and deleted or deactivated thereafter.

    • Location-identifying Technologies

      GPS (global positioning systems) software, geo-filtering, geo-targeting, geo-fencing, and other location-aware technologies locate you (sometimes precisely), or make assumptions about your location, for purposes such as verifying your location and delivering or restricting content based on your location. If you have enabled GPS or use other location-based features on the Online Service, your device location may be tracked by us and third parties. For example, our store finder feature may access and use information about your device location (such as based on IP address or GPS, as applicable), or your account information, to suggest appropriate store locations. Our Online Service content may be personalized based on various information we may have about you to try to provide you with more location-relevant content.

    • Device Recognition Technologies

      Certain technologies, including application of statistical probability to data sets, link a common unique identifier to different device use (e.g., Facebook ID) and attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household) ("Cross-device Data").

    • In-App Tracking Methods

      There are a variety of Tracking Technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers, or other identifiers such as “Ad IDs” to associate app user activity to a particular app and to track user activity across apps and devices.

    • Device and Activity Monitoring

      Technologies that monitor, and may record, certain of your interactions with the Online Service, including without limitation, keystrokes, and collect and analyze information from your device, such as, without limitation, your operating system, plug-ins, system fonts, and other data, for purposes such as identification, security, fraud prevention, troubleshooting, tracking and improving the Online Services and customizing or optimizing your experience on the Online Services.


Some information about your use of the Online Service and certain third-party services may be collected using Tracking Technologies across time and services and used by Cox and third parties for purposes such as to associate different devices you use and deliver relevant ads and other content to you on the Online Service and certain third-party services. See Section 10 regarding certain choices regarding these activities.


Cox is giving you notice of the Tracking Technologies and your choices regarding them explained in Section 10 so that your consent to encountering them is meaningfully informed.


C.  Information Cox Collects From Other Sources.

Cox may also obtain information about you from other sources, including Vendors and Third-Party Services, and combine that information with PII collected from your use of the Online Service. Notwithstanding anything to the contrary, this Online Privacy Policy is not intended to limit Cox’s activities regarding such third-party-sourced, or non-Service-sourced, information, and such information will only be treated as PII in accordance with this Online Privacy Policy to the extent it is combined with PII collected by Cox. Cox is not responsible or liable for the accuracy of the information provided by third parties or for third party policies or practices.



Cox may use information about you, including PII, for any purposes not inconsistent with Cox’s statements under this Online Privacy Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following:

  • Allow you to participate in the features we offer on the Online Service;

  • Facilitate, manage, personalize, and improve your online experience;

  • Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices;

  • Cox’s Affiliates’ marketing and other purposes;

  • Improve the Online Service and for any other internal business purposes;

  • Tailor our content, advertisements, and offers;

  • Fulfill other purposes disclosed at the time you provide PII or otherwise where we are legally permitted or are required to do so;

  • Determine your location and manage digital content rights (e.g., territory restrictions); and

  • Prevent and address fraud, breach of policies or terms, and threats or harm.


Cox may disclose non-PII and PII (provided that Cox is aware of no restrictions of Cox’s use, if any), with third parties or Cox and their affiliates ("Cox Affiliates") for any purpose. Without limiting the generality of the foregoing, we and third parties may convert your PII to non-PII, including without limitation through hashing it or substituting a unique identifier for the PII and we and third parties may use and disclose that data as permitted by applicable law, including to match data attributes to and from other sources. Any such third-party activities are subject to their privacy policies and practices. Cox’s disclosure of PII is, however, subject to the following:

  • Marketing: We may use your PII to send you marketing communications. Absent your consent (which may be by means of opt-in, your election not to opt-out, or a third party interaction described in the next bullet point), however, Cox will not disclose your PII with third parties, other than Cox Affiliates, for their own direct marketing purposes, except in connection with Corporate Transactions (defined below). You may exercise certain communications choices as explained in Section 10.D.

  • Your Disclosure or Consent: As more fully described in Section 5 (Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics), your activities on the Online Service may, by their nature, result in the disclosure of your information with third parties and by engaging in these activities you consent to that and further disclosure to third parties. Such third-party data receipt and collection is subject to the privacy and business practices of that third party, not Cox.

Cox may also disclose any information about you (including, without limitation, PII) for any purposes not inconsistent with this Online Privacy Policy, or our written statements at the point of collection, and otherwise not prohibited by applicable law, including, without limitation, for the following purposes:

  • Cox’s agents, vendors, consultants, and other service providers (collectively “Vendors”) may receive, or be given access to, your information, including, without limitation, PII and Usage Information, in connection with their work on Cox’s behalf, provided however, Cox does not authorize its Vendors to use PII provided by Cox to the Vendors to send you direct marketing messages other than related to Cox and Cox Affiliates absent your consent. For more information on choices Vendors may offer you see Section 10

  • Cox may disclose your PII to advertising networks, analytics providers, and marketing services companies in connection with displaying advertisements to you that we think may be of interest to you;

  • To comply with the law, law enforcement or other legal process, and, where permitted, in response to a government request; and

  • If Cox believes your actions are inconsistent with Cox’s Online Terms of Use, user agreements, applicable terms or policies, or to protect the rights, property, life, health, security and safety of Cox and its employees, the Online Service or its users, including you, or any third party.

In addition, Cox may disclose your PII and non-PII, in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Cox assets, or transfer of all or a portion of Cox’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding (“Corporate Transactions”).


Cox may offer sweepstakes, contests, and other promotions (each, a "Promotion"),  including Promotions jointly sponsored or offered by third parties, which may require submitting PII. If you voluntarily choose to enter a Promotion, your information, including PII, may be disclosed to Cox, co-sponsors, Vendors, and other third parties, including for administrative purposes and as required by law (e.g., on a winners list). By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing data practices from those contained in this Online Privacy Policy. Please review those rules carefully


The Online Service may include hyperlinks to, or include on or in connection with, the Online Service (e.g., apps, plug-ins, application programming interfaces, and software development kits), websites, locations, platforms, applications or services operated by third parties (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit PII from you.

Certain functionalities on the Online Service permit interactions that you initiate between the Online Service and certain Third-Party Services, such as third-party social networks (“Social Features”). Examples of Social Features include: enabling you to send content such as contacts and photos between the Online Service and a Third-Party Service; “liking” or “sharing” Cox’s content; logging in to the Online Service using your Third- Party Service account (e.g., using Facebook Connect to sign in to the Online Service); and to otherwise connect the Online Service to a Third-Party Service (e.g., to pull or push information to or from the Online Service). If you use Social Features and potentially other Third-Party Services, the information you post or provide access to may be publicly displayed on the Online Service  or by the Third-Party Service that you use. Similarly, if you post information on a Third-Party Service that references the Online Service (e.g., by using a hashtag associated with Cox or other Cox Affiliates in a tweet or status update), your post may be used on or in connection with the Online Service or otherwise by Cox and Cox Affiliates. Also, both Cox and the third party may have access to certain information about you and your use of the Online Service and any Third-Party Service. Third-Party Services may also include third-party audience measurement services, including but not limited to Nielsen’s measurement software that is used for market research. More information about Nielsen’s measurement software and your choices regarding Nielsen’s measurement is available at

Cox may engage and work with Vendors and other Third Parties to serve advertisements on the Online Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Online Service and elsewhere on the Internet, which may include use of precise location and/or Cross-device Data, sometimes referred to as “interest-based advertising” or “online behavioral advertising” (“Online Interest-based Advertising”), which may include sending you an ad on a Third-Party Service after you have left the Online Service (i.e., “retargeting”). Online Interest-based Advertising does not include targeted advertising based on your viewership preferences combined with other related information that may be part of our Subscription Services (“Addressable Advertising”). For more information on Addressable Advertising and your choices regarding it, please see our Residential Privacy Notice.

Cox may use Google Analytics, Adobe Analytics or other Vendors for analytics services. These analytics services may use cookies and other Tracking Technologies to help Cox analyze Online Service users and how they use the Online Service. Information generated by these services (e.g., your IP address and other Usage Information) may be transmitted to and stored by these Vendors and/or third parties on servers in the U.S. (or elsewhere) and these Vendors and/or third parties may use this information for purposes such as evaluating your use of the Online Service, compiling statistic reports on the Online Service’s activity, and providing other services relating to Online Service activity and other Internet usage.

Cox is not responsible for, and makes no representations regarding, the policies or business practices of any third parties, including, without limitation, analytics Vendors and Third-Party Services associated with the Online Service, and encourages you to familiarize yourself with and consult their privacy policies and terms of use. See Section 10 for more on certain choices offered by some third parties regarding their data collection and use, including regarding Online Interest-based Advertising and analytics.


Cox takes reasonable measures to protect Cox-Collected Online PII (excluding public UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and Cox does not guarantee the security of your information collected through the Online Service.


To help protect you and others, Cox and its Service Providers may (but make no commitment to) monitor use of the Online Service, and may collect and use related information including Cox-Collected Online PII including, without limitation, to identify fraudulent activities and transactions; prevent abuse of, and investigate and/or seek prosecution for, any potential threats to or misuse of the Online Service; ensure compliance with the Online Terms of Use and this Online Privacy Policy; investigate violations of or enforce these documents; improve the Online Services and your Online Services experiences, and to protect the rights and property of Cox Affiliates, third parties, and other users. Monitoring may result in the collection, recording, and analysis of online activity or communications through our Online Service. If you do not consent to these conditions, you must discontinue your use of the Online Service.


Cox is based in the U.S. and the information Cox and its Service Providers collect is governed by U.S. law. If you are located in the European Union (EU), European Economic Area (EEA), and/or Switzerland, please note that Cox does not intend to offer goods and services (including the Online Services) to EU, EEA, or Swiss individuals. If you are accessing the Online Service from outside of the U.S., please be aware that information collected through the Online Service may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Online Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including PII, in the U.S. as set forth in this Online Privacy Policy.


The Online Service is intended for a general audience and not directed to children less than 13 years of age. Cox does not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act ("COPPA") ("Children’s Personal Information") in a manner that is not permitted by COPPA. If we obtain actual knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.


California Minors have certain additional rights detailed in our California Consumer Privacy Notice.


Cox may allow you to delete, correct, or update some Cox-Collected Online PII, and potentially certain other information about you (e.g., profile and account information) by contacting a Customer Care representative or by signing into your Cox online account. Cox will make good faith efforts to make requested changes in Cox’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Cox’s databases (California minors see Section 8) and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.


A.  Tracking Technologies Generally.
Browser cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options, so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to HTML5 cookies, or other Tracking Technologies. Please be aware that if you disable or remove these technologies, some parts of the Online Service may not work and that when you revisit the Online Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.

Some app-related Tracking Technologies can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or handset manufacturer. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective.

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to digital platforms or other online services you visit. Like many online services, Cox currently does not alter Cox’s practices when Cox receives a “Do Not Track” signal from a visitor’s browser.

B.  Analytics and Advertising Tracking Technologies.
We may use tracking technologies to collect and use data in connection with your activity on the Online Services. You may exercise an opt out of Google analytics by going to or downloading the Google Analytics Opt-out Browser Add-on.  You may adjust your Google advertising settings by visiting You may exercise choices regarding the use of cookies from Adobe Analytics by going to under the section labeled “For End Users of business using Adobe Experience Cloud.”


For Online Services, you may have the option to choose whether to receive some Online Interest-based Advertising by submitting opt-outs. Some of the third parties and Vendors that perform advertising-related services for us related to our Online Service and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Online Interest-based Advertising, including use of Cross-device Data for serving ads, visit, and for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, see Please be aware that, even if you are able to opt out of certain kinds of Online Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Online Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non- browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may no longer be effective. Cox supports the ad industry’s Self-regulatory Principles for Online Behavioral Advertising and expects that ad networks Cox directly engages to serve you Online Interest-based Advertising will do so as well, though Cox cannot guaranty their compliance. Cox is not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

C. Managing Cookie Preferences
Most web browsers accept cookies by default. We provide you with a way to manage your cookie preferences based on categories of cookies through our management tool available here. Blocking cookies on Online Services may affect the availability and functionality of the Online Services. Additionally, disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out. Please note that the cookie preference tool linked here will only control the cookies on

D.  Mobile Apps.
With respect to Cox’s mobile applications (“Mobile App”), you can stop all collection of data generated by use of the Mobile App by uninstalling the Mobile App. You may also be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services, push notifications, accessing calendar/contacts/photos, etc.), by adjusting the permissions in your mobile device and/or the Mobile App’s settings. Beware that if GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to WiFi, Bluetooth, beacons, or our networks) may persist. To learn more about how you can control location permissions using your mobile device’s operating system settings, please visit the following links depending on which device you use:

E.  Communications.
You can opt out of receiving certain promotional communications (e-mails or text messaging) from Cox at any time by (i) for promotional e-mails, following the instructions provided in e-mails to click on the unsubscribe link, or by changing your marketing communication preferences by logging onto your account; (ii) for text messages, following the instructions provided in text messages from Cox to text the word, “STOP”; and (iii) for Mobile App push notifications turn off push notifications on the settings of your device and/or the Mobile App, as applicable. Please note that your opt-out is limited to the e-mail address or phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Cox may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Cox’s ongoing business relations.

F.  Cross-Device Data.
To learn more about how you can exercise certain choices regarding Cross- device Data for Online Interest-based Advertising, see Section 10.B regarding the DAA’s Online Interest-based Advertising choices.

G.  Nevada Residents.
For additional information regarding Nevada residents’ consumer privacy rights, please visit here.


California residents have certain additional rights as more fully detailed in our California Consumer Privacy Notice. In the event of a conflict between that notice and this policy, that notice will govern California resident’s privacy rights.


California minors should see the "California Minors" section our California Consumer Privacy Notice regarding removal of certain content they have posted.


This Section 12 applies to Virginia residents that access or use our Online Services. Capitalized terms that are used in this Section 12 shall have the same meaning as under applicable Virginia law. This Section 12 describes our collection, use, and disclosure of informational that is linked or reasonably linkable to an identified or identifiable natural person, excluding de-identified or publicly available information (“Personal Data”). You can learn more about: the categories of Personal Data we process and disclose in Section 1, the purpose for processing your Personal Data in Section 2, and the categories of third parties with whom we disclose Personal Data in Section 3.

You can learn more about Cox’s data practices and your rights under the Virginia law in our FAQs here. If you are a Virginia resident, subject to certain conditions and restrictions set out in applicable laws, you have the following rights with regard to your Personal Data:


  1. Right to Access. You have the right to request access to a copy of any Personal Data that we may hold about you.
  2. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data
  3. Right to Delete. You have the right to request that we delete all Personal Data that we have collected from or obtained about you
  4. Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (i) Targeted Advertising; (ii) the Sale of Personal Data; and (iii) Profiling in furtherance of decisions that produce legal or similarly significant effects. At this time, we do not engage in profiling that we believe results in decisions that product legal or similarly significant effects. You may opt out of the Targeted Advertising by managing your cookie preferences here.
  5. Right to Appeal. If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
  6. Sensitive Data.  Our processing of your Sensitive data will be based on your consent.  For example, in the course of using our Online Services, you may allow us to use your precise geolocation.  You may be able to limit or disallow this use of precise location data by adjusting the settings for our applications on your device’s privacy settings. Please note that in some cases general, non-precise geolocation may still be collected or inferred.


You may exercise your privacy rights free of charge up to no more than twice annual. We encourage Virginia residents to exercise their privacy rights requests via the Virginia Consumer Privacy portal here. As described above in Section 9, you may access, delete, and correct certain Personal Data through your Cox online account. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.  


We reserve the right to change this Online Privacy Policy. We will indicate changes to this Online Privacy Policy by changing the “Effective Date” at the top of this Policy.  Your continued use of our Online Service after any update to this Online Privacy Policy indicates your consent to the privacy policy posted at the time of use. To the extent any provision of this Online Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.


If you have any questions about this Online Privacy Policy, please contact Cox here or at 6205-B Peachtree Dunwoody Road NE, Atlanta, GA 30328 (Attention: Privacy Operations).



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