Effective date: July 1, 2020
C. Mobile Apps
Your California Privacy Rights
Your Choices and Your State Privacy Rights
You have certain choices regarding information collection and communications options explained in Section 11, including:
California residents have certain privacy rights detailed in Section 12.
Nevada residents have certain privacy rights detailed in Section 11.F.
Connecticut residents have certain privacy rights detailed in Section 13.
Although Cox does not look for or respond to "do not track" signals, you can find information on tracking technologies in Section 1.B.
About Ads and Tracking: Learn about certain choice options regarding Tracking Technologies, including certain sharing of activities, location and/or cross-device usage for Online Interest-based Advertising and Addressable Advertising in Section 11.
Your options regarding accessing and changing certain of your Personally Identifiable Information are available in Section 10.
Your options regarding promotional communications are explained in Section 11.D.
Collection of Information
Cox may ask you to provide Personally Identifiable Information (e.g., name, address, e-mail, phone number, etc.), as well as other information (e.g., gender, interests, etc.), which may be required to access certain content, features, and functionality. More at Section 1.A.
Cox and third parties may collect information from you automatically as you access the Online Service (e.g., information about the devices you use to access the Online Service and your usage activities). More at Section 1.B.
The information Cox receives via the Online Service may be combined with information Cox receives from third parties and sources outside of the Online Service. More at Section 1.C.
Use of Information
Sharing of Information
These include, without limitation:
to deliver and improve Cox’s services;
for Cox’s Affiliates’ (defined below) marketing and other purposes;
in connection with corporate transactions (e.g., merger or sale);
to display your posts or send your messages (More at Section 5);
in connection with your use of third-party services (More at Section 6);
in connection with sweepstakes, contests and promotions (More at Section 4).
Cox obtains your consent (e.g., opt-in, opt-out), however, before knowingly sharing Cox Collected Online PI with third parties (other than Cox’s Affiliates) for their own direct marketing purposes.
Cox may share your non-Personally Identifiable Information, aggregate and/or de-identified information about you except as prohibited by applicable law.
Children and Minors
Cox’s policies and practices regarding Personally Identifiable Information collected from children, children’s and minors’ privacy rights, and notice to parents of these rights, are explained at Section 9.
Questions and How to Contact Cox
1. INFORMATION WE COLLECT.
A. Information about You that You Provide. Cox, and/or its Service Providers (defined below), may collect information you provide directly to Cox and/or its Service Providers via the Online Service. For example, Cox collects information when you use or register for the Online Service, subscribe to notifications, post on the Online Service, participate in promotional activities, or communicate, use or transact through the Online Service. In addition, when you interact with Third-Party Services (defined below), you may be able to provide information to those third parties. For more information on Third-Party Services’ data collection and practices see Section 6. For more information on Service Provider data collection and practices see Section 3.
B. Information Collected Automatically. Information Collected Automatically. Cox, its Service Providers, and/or Third-Party Services may also automatically collect certain information about you when you access or use the Online Service ("Usage Information"). Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Online Service, and data regarding network connected hardware (e.g., computer or mobile device). Except to the extent required by applicable law, or to the extent Usage Information is combined by or on behalf of Cox with Cox-Collected Online PII, Cox does not consider Usage Information (including, without limitation, unique device identifiers) to be PII or Cox-Collected Online PII. For more information on Third-Party Services’ data collection and practices see Section 6. For more information on Service Provider data collection and practices see Section 3. For information on choices some of these third parties may offer you regarding automated data collection see Section 11.
The methods that may be used on the Online Service to collect Usage Information include:
A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Online Service and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Online Service and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features, and functionalities of the Online Service may not work. A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them. To identify certain types of local shared objects on your device and adjust your settings, please visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html The Online Service may associate some or all of these types of cookies with your devices.
Web Beacons ("Tracking Pixels")
Web beacons are small graphic images, also known as "Internet tags" or "clear gifs," embedded in web pages and e-mail messages. Web beacons may be used, without limitation, to count the number of visitors to the Online Service, to monitor how users navigate the Online Service, and to count content views.
An embedded script is programming code designed to collect information about your interactions with the Online Service. It is temporarily downloaded onto your computer from Cox’s web server, or from a third party with which Cox works and is active only while you are connected to the Online Service and deleted or deactivated thereafter.
GPS (global positioning systems) software, geo-filtering, geo-targeting, geo-fencing, and other location-aware technologies locate you (sometimes precisely), or make assumptions about your location, for purposes such as verifying your location and delivering or restricting content based on your location. If you have enabled GPS or use other location-based features on the Online Service, your device location may be tracked by us and third parties. Our store finder feature may access and use information about your device location (such as based on IP address or GPS, as applicable), or your account information, to suggest appropriate store locations. Our Online Service content may be personalized based on various information we may have about you to try to provide you with more location-relevant content.
Device Recognition Technologies
Technologies, including application of statistical probability to data sets, as well as linking a common unique identifier to different device use (e.g., Facebook ID), which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household) ("Cross-device Data").
In-App Tracking Methods
There are a variety of Tracking Technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifier, or other identifiers such as "Ad IDs" to associate app user activity to a particular app and to track user activity across apps and/or devices.
Device and Activity Monitoring
Technologies that monitor, and may record, certain of your interactions with the Online Service, including without limitation, keystrokes, and/or collect and analyze information from your device, such as, without limitation, your operating system, plug-ins, system fonts, and other data, for purposes such as identification, security, fraud prevention, troubleshooting, tracking and/or improving the Online Services and customizing or optimizing your experience on the Online Services.
Some information about your use of the Online Service and certain third-party services may be collected using Tracking Technologies across time and services and used by Cox and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the Online Service and certain third - party services. See Section 11 regarding certain choices regarding these activities.
Cox is giving you notice of the Tracking Technologies and your choices regarding them explained in Section 11 so that your consent to encountering them is meaningfully informed.
D. EEOC / Affirmative Action Reporting. In conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission ("EEOC"), the Office of Federal Contract Compliance Programs ("OFCCP") and similar state and local regulatory agencies, we may ask you to provide us with self-identifying information (such as veteran status, gender and ethnicity). Providing such self-identifying information is voluntary, but if you do provide us with such information, we may submit that information to the EEOC, the OFCCP and similar state and local regulatory agencies or otherwise use or disclose it for business-related purposes, including, without limitation, responding to information requests, fulfilling regulatory reporting requirements and defending against employment related complaints.
2. HOW WE USE THE INFORMATION WE OBTAIN.
Allow you to participate in the features we offer on the Online Service;
Facilitate, manage, personalize, and improve your online experience;
Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices;
Cox’s Affiliates’ marketing and other purposes;
Improve the Online Service and for any other internal business purposes;
Tailor our content, advertisements, and offers;
Fulfill other purposes disclosed at the time you provide PII or otherwise where we are legally permitted or are required to do so;
Determine your location and manage digital content rights (e.g., territory restrictions); and
Prevent and address fraud, breach of policies or terms, and threats or harm.
3. INFORMATION WE SHARE WITH THIRD PARTIES.
Cox may share non-Personally Identifiable Information, and Personally Identifiable Information that is not deemed Cox-Collected Online PII hereunder (provided that Cox is aware of no restrictions of Cox’s use, if any), with third parties or Cox and their affiliates ("Cox Affiliates") for any purpose. Without limiting the generality of the foregoing, we and third parties may convert your PII, including Cox-Collected Online PII, to non-PII, including without limitation through hashing it or substituting a unique identifier for the PII and we and third parties may use and share that data as permitted by applicable law, including to match data attributes to and from other sources. Any such third-party activities are subject to their privacy policies and practices. Cox’s sharing of Cox-Collected Online PII is, however, subject to the following:
Marketing: Subject to your communications choices explained in Section 11.D, and the rights of California residents explained in Section 12 we may use your PII to send you marketing communications. Absent your consent (which may be by means of opt-in, your election not to opt-out, or a third party interaction described in the next bullet point), however, Cox will not share your Cox-Collected Online PII with third parties, other than Cox Affiliates, for their own direct marketing purposes, except in connection with Corporate Transactions (defined below).
Your Disclosure or Consent: As more fully described in Section 5 (Information You Disclose Publicly or to Others) and Section 6 (Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics), your activities on the Online Service may, by their nature, result in the sharing of your Cox-Collected PII (as well as your other PII and your non-PII) with third parties and by engaging in these activities you consent to that and further sharing and disclosure to third parties. Such third-party data receipt and collection is subject to the privacy and business practices of that third party, not Cox.
Cox’s agents, vendors, consultants, and other service providers (collectively "Service Providers") may receive, or be given access to, your information, including, without limitation, PII, Demographic Information, and Usage Information, in connection with their work on Cox’s behalf, provided however, Cox does not authorize its Service Providers to use Cox-Collected Online PII provided by Cox to the Service Providers to send you direct marketing messages other than related to Cox and Cox Affiliates absent your consent. For more information on choices Service Providers may offer you see Section 11
To comply with the law, law enforcement or other legal process, and, where permitted, in response to a government request; and
In addition, Cox may share your Cox-Collected PII (as well as your other PII and your non-PII), in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Cox assets, or transfer of all or a portion of Cox’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding ("Corporate Transactions").
4. SWEEPSTAKES, CONTESTS, AND PROMOTIONS.
5. INFORMATION YOU DISCLOSE PUBLICLY OR TO OTHERS.
Additionally, the Online Service may offer you the option to send a communication or refer Cox to a friend or other contact. If so, Cox relies on you to only send to people that have given you permission to do so. The recipient’s PII you provide (e.g., name, e-mail address) will be used to facilitate the communication, but not used by Cox for any other marketing purpose unless Cox obtains consent from that person. Your contact information and message may be included in the communication.
6. THIRD-PARTY CONTENT, THIRD-PARTY SERVICES, SOCIAL FEATURES, ADVERTISING AND ANALYTICS.
The Online Service may include hyperlinks to, or include on or in connection with, the Online Service (e.g., apps, plug-ins, application programming interfaces ("API"), and software development kits ("SDK"), websites, locations, platforms, applications or services operated by third parties ("Third-Party Service(s)"). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit PII from you.
Certain functionalities on the Online Service permit interactions that you initiate between the Online Service and certain Third-Party Services, such as third party social networks ("Social Features"). Examples of Social Features include: enabling you to send content such as contacts and photos between the Online Service and a Third-Party Service; "liking" or "sharing" Cox’s content; logging in to the Online Service using your Third-Party Service account (e.g., using Facebook Connect to sign-in to the Online Service); and to otherwise connect the Online Service to a Third-Party Service (e.g., to pull or push information to or from the Online Service). If you use Social Features, and potentially other Third-Party Services, information you post or provide access to may be publicly displayed on the Online Service (see Section 5) or by the Third-Party Service that you use. Similarly, if you post information on a third-party service that references the Online Service (e.g., by using a hashtag associated with Cox or other Cox Affiliates in a tweet or status update), your post may be used on or in connection with the Online Service or otherwise by Cox and Cox Affiliates. Also, both Cox and the third party may have access to certain information about you and your use of the Online Service and any Third-Party Service.
Cox may engage and work with Service Providers and other third parties to serve advertisements on the Online Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Online Service and elsewhere on the Internet, which may include use of precise location and/or Cross-device Data, sometimes referred to as "interest-based advertising" and "online behavioral advertising" ("Online Interest-based Advertising"), which may include sending you an ad on a third-party service after you have left the Online Service (i.e., "retargeting"). Online Interest-based Advertising does not include targeted advertising based on your viewership preferences combined with other related information that may be part of our Subscription Services ("Addressable Advertising"). For more information on that and your choices regarding it see our Residential Privacy Notice or see the preferences settings in your subscription services account.
7. DATA SECURITY AND MONITORING.
Cox takes reasonable measures to protect Cox-Collected Online PII (excluding public UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and Cox does not guarantee the security of your information collected through the Online Service.
8. INTERNATIONAL TRANSFER.
9. CHILDREN’S PRIVACY.
The Online Service is intended for a general audience and not directed to children less than 13 years of age. Cox does not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act ("COPPA") ("Children’s Personal Information") in a manner that is not permitted by COPPA. If we obtain actual knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.
California minors have certain additional rights detailed in our California Consumer Privacy Notice.
10. ACCESSING AND CHANGING INFORMATION.
Cox may allow you to delete, correct, or update some Cox-Collected Online PII, and potentially certain other information about you (e.g., profile and account information) by contacting a Customer Care representative or by signing into your Cox online account. Cox will make good faith efforts to make requested changes in Cox’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Cox’s databases (California minors see Section 9) and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.
11. CHOICES: TRACKING AND COMMUNICATIONS OPTIONS.
A. Tracking Technologies Generally. Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options, so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other Tracking Technologies. For information on disabling Flash cookies, go to Adobe’s website http://helpx.adobe.com/flash-player/kb/disable-third-party-local-shared.html. Please be aware that if you disable or remove these technologies, some parts of the Online Service may not work and that when you revisit the Online Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Some App-related Tracking Technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or handset manufacturer. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no consensus among industry participants as to what "Do Not Track" means in this context. Like many online services, Cox currently does not alter Cox’s practices when Cox receives a "Do Not Track" signal from a visitor’s browser. To find out more about "Do Not Track," you can visit http://www.allaboutdnt.com, but Cox is not responsible for the completeness or accuracy of this third party information. Some third parties, however, may offer you choices regarding their Tracking Technologies. One way to potentially identify cookies on a web site is to add the free Ghostery plug-in to your browser (www.ghostery.com), which according to Ghostery will display for you traditional, browser-based cookies associated with the web sites (but not mobile apps) you visit and privacy and opt-out policies and options of the parties operating those cookies. Cox is not responsible for the completeness or accuracy of this tool or third-party choice notices or mechanisms. For specific information on some of the choice options offered by third party analytics and advertising providers, see the next section. We may offer tools in connection with the Online Service that allow you to exercise certain preferences regarding cookies and other Tracking Technologies associated with the Online Service.
For Online Services, you may choose whether to receive some Online Interest-based Advertising by submitting opt-outs. Some of the advertisers and Service Providers that perform advertising-related services for us related to our Online Service and third parties may participate in the Digital Advertising Alliance’s ("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Online Interest-based Advertising, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Online Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Online Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Cox supports the ad industry’s Self-regulatory Principles for Online Behavioral Advertising and expects that ad networks Cox directly engages to serve you Online Interest-based Advertising will do so as well, though Cox cannot guaranty their compliance. Cox is not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
Addressable Advertising preferences in connection with Subscription Services such as video service are governed by the Cox account holder Subscription Services preferences, and you can exercise choices regarding your preferences regarding Subscription Services viewership information within the relevant account settings.
C. Mobile Apps. With respect to Cox’s mobile apps ("apps"), you can stop all collection of data generated by use of the app by uninstalling the app. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services, push notifications, accessing calendar/contacts/photos, etc.), by adjusting the permissions in your mobile device and/or the app’s settings. Beware that if GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to wi-fi, Bluetooth, beacons, or our networks) may persist. To learn more about how you can control location permissions using your mobile device’s operating system settings, please visit the following links depending on which device you use:
D. Communications. You can opt out of receiving certain promotional communications (emails or text messaging) from Cox at any time by (i) for promotional e-mails, following the instructions provided in emails to click on the unsubscribe link, or by changing your marketing communication preferences by logging onto your account; (ii) for text messages, following the instructions provided in text messages from Cox to text the word, "STOP" and (iii) for app push notifications turn off push notifications on the settings of your device and/or the app, as applicable. Please note that your opt-out is limited to the e-mail address or phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Cox may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Cox’s ongoing business relations.
E. Cross-Device Data. To learn more about how you can exercise certain choices regarding Cross-device data for Online Interest-based Advertising, see the prior section regarding the DAA’s Online Interest-based Advertising choices.
F. Nevada Residents. For additional information regarding Nevada residents’ consumer privacy rights, please visit here.
12. YOUR CALIFORNIA PRIVACY RIGHTS.
California residents have certain additional rights as more fully detailed in our California Consumer Privacy Notice. In the event of a conflict between that notice and this policy, that notice will govern California resident’s privacy rights.
California minors should see the "California Minors" section our California Consumer Privacy Notice regarding removal of certain content they have posted.
13. YOUR CONNECTICUT PRIVACY RIGHTS.
Connecticut law requires any person or entity that collects Social Security numbers from Connecticut residents in the course of business to create a privacy protection policy and to publish or display it publicly. It is our policy to protect the confidentiality of Social Security numbers in our possession from misuse and improper disclosure by maintaining and enforcing policies and physical and electronic safeguards against misuse and improper disclosure. Unlawful disclosure of Social Security numbers is prohibited, and access to them is limited to personnel who need access to such information in order to perform their job functions.
15. CONTACT COX.
© CoxCom, LLC. 2020. All Rights Reserved.
Residential Internet Service
Residential Telephone Service
Residential Video Service
Residential Home Automation Service
Business Data Services
Business Voice Services
Business Security Solutions