Learn about Cox Mobile
Get to know your new cell phone provider
With flexibility and reliable coverage in mind, we’re giving you more control to choose a cell phone plan to meet your needs and help save you money.
Benefits of Cox Mobile
Take payments off your mind
As a Cox Mobile customer, you’re enrolled in EasyPay, which allows you to make payments automatically.
Managing your mobile service
It’s all in your hands
Review your usage
Check up on your data usage for all your lines. You’ll be able to view current, daily and monthly usage.
Stay in the know
Manage your notification preferences to receive updates about billing, data usage and more.
Manage your mobile service
Change your data plans, add new lines, manage your notification preferences and more. Plus, you can submit a claim through us with the Cox Mobile Protection Plan.
Cox App download
Control your account right from your smartphone
Download the Cox app to view usage, check your bill and more.
Manage your data usage
Save money by staying in the know
It’s important to make sure you’re saving money on your data. That’s why we’re giving you easy ways to track your usage and update your data plan if needed.
Tracking your usage
To view your monthly data usage meter, go to the Line Details screen in the Cox app or My Account. Plus, we’ll help you stay within your monthly limits by sending you emails and text notifications.
Changing your plan
Want to adjust your plan as your needs change? Just go to the Line Details screen in the Cox app or My Account to switch between Pay As You Gig and Gig Unlimited, anytime.
Cox Mobile FAQs
Your questions answered
What cellular data plans are available with Cox Mobile?
Flexible mobile data plan options designed to give you more control and save you money. Only pay for the data you need with Pay As You Gig for $15/GB, or switch to Gig Unlimited for $45/month if your needs change.*
What are my shipping options when ordering a new phone from Cox Mobile?
All devices will be shipped via 2-day shipping, free of charge to the customer. Orders must be placed by 3PM ET to receive 2-day shipping. If an order is placed on Saturday, Cox will automatically upgrade the order to "overnight" shipping and it will ship Monday.
Cox will require an in-person signature for all device and accessory shipments. Anyone in the household ages 18 and older is eligible to sign for deliveries.
Cox Mobile customers will only be allowed to ship devices and accessories to their service address.
What mobile devices do you offer?
Cox Mobile is excited to offer a variety of the latest Apple and Samsung devices.
How will I know when my order has shipped?
We will email you a tracking number once the shipment is generated.
Can I bring my own cell phone number after switching to Cox Mobile?
Yes. We accept mobile and landline phone numbers from all U.S. carriers, so it's easy to transfer your number when you sign up.
I recently moved and had to cancel my Cox Internet service. Can I still keep my Cox Mobile lines?
Yes, for an additional fee of $20/month per line, you may keep your Cox Mobile service even if you can no longer maintain Cox Internet service due to a move to a new address that is not currently serviceable by Cox.
I have a Cox Voice home service. Can I replace my Cox Voice service with Cox Mobile service, but keep the same phone number?
Yes, you may keep your existing Cox Voice number and not have to get a new number for your Cox Mobile device.
I already have an existing line with Cox mobile, but I want to switch to a newer device. Is that allowed?
Yes, you can purchase a new device for an existing Cox Mobile line. If your previous device was on a payment plan, you may finance the new device against any open line of credit. Both devices will be on a payment plan with Citizens.‡
‡Subject to individual credit approval. Down payment may be required to receive financing and may impact periodic payment amount. Down payment requirements and amounts will be displayed after pre-qualification and prior to completing financing application. Prices vary by wireless device. Price quoted is price for lowest priced model. Changes to model configuration could increase price. Taxes, shipping, other charges and fees are extra, cannot be financed and must be paid in full at time of purchase. See Citizens Pay Line of Credit Agreement at https://www.citizensbank.com/disclosures/Cox.aspx for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.
Can I use a different address than my current Cox Service address?
Yes, if you have lived at your address for less than 6 months, you can provide an alternate address. However, we will ship devices to your service address.
What does it mean if a device is on backorder?
If a device is on backorder, it means that device is currently out of stock. We have ordered more of that device, and we will deliver it to your service address ASAP.
Can I still place an order even a device is on backorder?
Yes, you can still place an order, request financing, and set up your account while waiting for your device to be available. But you may only order one (1) device that is on backorder at a time.
How long will I have to wait on back-order devices?
If a device is on backorder, we will provide estimated shipping information on the device product page. Items take 48 hours to arrive once shipped.
Do I still need to pay for my device if it's on backorder?
Your credit card information will be safely secured and associated with your transaction. Once the device is in inventory, you will be charged based on your selection (the full amount or financed amount) when the device ships.
Looking for more?
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2023. Results may vary. Not an endorsement. Wifi not tested.
Calls limited to US destinations only; Puerto Rico, US Virgin Islands and other territories excluded. International long distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.