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Cox Mobile

Mobile device with Cox Mobile brand logo on screen icon in night grey

Learn about Cox Mobile

Get to know your new cell phone provider

With flexibility and reliable coverage in mind, we’re giving you more control to choose a cell phone plan to meet your needs and help save you money.

Not already a Cox Mobile customer? Learn more about our cell phone plans

Benefits of Cox Mobile

Flexible data plans

Our 'Pay As You Gig' option brings you the convenience of a pay-as-you-go plan, allowing you to only pay for the data you use, while our 'Gig Unlimited' plan offers an unlimited, worry-free mobile experience. Select the cell phone plan that aligns with your lifestyle and budget.*

Coverage where it counts

Cox Mobile Service comes with nationwide 4G LTE and 5G coverage. Plus, you can save data by connecting to 4M wifi hotspots nationwide.*

Manage your account anytime

Open the Cox app or log in to My Account to check your data usage, track orders, get support and more.

Take payments off your mind

As a Cox Mobile customer, you’re enrolled in EasyPay, which allows you to make payments automatically.

Managing your mobile service

It’s all in your hands

Just open the Cox app or log in to My Account to manage your account right at your fingertips.

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Review your usage

Check up on your data usage for all your lines. You’ll be able to view current, daily and monthly usage.

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Device financing

See the remaining balance on each of your lines’ devices and make payments through the Citizens Pay website.

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Stay in the know

Manage your notification preferences to receive updates about billing, data usage and more.

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Manage your mobile service

Change your data plans, add new lines, manage your notification preferences and more. Plus, you can submit a claim through us with the Cox Mobile Protection Plan.

Cox App download

Control your account right from your smartphone 

Download the Cox app to view usage, check your bill and more.

Download Cox App on the App Store icon in color Download Cox App From Google Play Store

Manage your data usage

Save money by staying in the know

It’s important to make sure you’re saving money on your data. That’s why we’re giving you easy ways to track your usage and update your data plan if needed.

Mobile device with Cox Mobile account data usage on screen over green

Tracking your usage

To view your monthly data usage meter, go to the Line Details screen in the Cox app or My Account. Plus, we’ll help you stay within your monthly limits by sending you emails and text notifications.

Mobile device with Cox Mobile account change plan highlighted on screen over green

Changing your plan

Want to adjust your plan as your needs change? Just go to the Line Details screen in the Cox app or My Account to switch between Pay As You Gig and Gig Unlimited, anytime.

Cox Mobile FAQs

Your questions answered

Flexible mobile data plan options designed to give you more control and save you money. Only pay for the data you need with Pay As You Gig for $15/GB, or switch to Gig Unlimited for $45/month if your needs change.*

All devices will be shipped via 2-day shipping, free of charge to the customer. Orders must be placed by 3PM ET to receive 2-day shipping. If an order is placed on Saturday, Cox will automatically upgrade the order to "overnight" shipping and it will ship Monday.

Cox will require an in-person signature for all device and accessory shipments. Anyone in the household ages 18 and older is eligible to sign for deliveries.

Cox Mobile customers will only be allowed to ship devices and accessories to their service address.

Cox Mobile is excited to offer a variety of the latest Apple and Samsung devices.

Yes, you can keep your current device when switching to Cox Mobile. First, let’s just make sure it works with our plans. Check compatibility

We will email you a tracking number once the shipment is generated.

Yes. We accept mobile and landline phone numbers from all U.S. carriers, so it's easy to transfer your number when you sign up.

Yes, you may keep your existing Cox Voice number and not have to get a new number for your Cox Mobile device.

Yes, you can purchase a new device for an existing Cox Mobile line. If your previous device was on a payment plan, you may finance the new device against any open line of credit. Both devices will be on a payment plan with Citizens.

Subject to individual credit approval. Down payment may be required to receive financing and may impact periodic payment amount. Down payment requirements and amounts will be displayed after pre-qualification and prior to completing financing application. Prices vary by wireless device. Price quoted is price for lowest priced model. Changes to model configuration could increase price. Taxes, shipping, other charges and fees are extra, cannot be financed and must be paid in full at time of purchase. See Citizens Pay Line of Credit Agreement at https://www.citizensbank.com/disclosures/Cox.aspx for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.

Yes, if you have lived at your address for less than 6 months, you can provide an alternate address. However, we will ship devices to your service address.

If a device is on backorder, it means that device is currently out of stock. We have ordered more of that device, and we will deliver it to your service address ASAP.

Yes, you can still place an order, request financing, and set up your account while waiting for your device to be available. But you may only order one (1) device that is on backorder at a time.

If a device is on backorder, we will provide estimated shipping information on the device product page. Items take 48 hours to arrive once shipped.  

Your credit card information will be safely secured and associated with your transaction. Once the device is in inventory, you will be charged based on your selection (the full amount or financed amount) when the device ships.

Looking for more?

Savings calculator

See how much you might save when you make the switch to Cox Mobile.

Cox Mobile

Find out how you can break free from your current cell phone provider with data plans to fit your needs.

Cox Mobile support

Get fast assistance by checking out helpful articles and content.

Device protection

Get a little peace of mind with protection for your mobile device.

Cox Mobile Trade-In

Visit a Cox retail store for a real-time trade-in value of your current phone, and we’ll apply it directly to your new device purchase.

*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2023. Results may vary. Not an endorsement. Wifi not tested.

Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.

Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

Other restrictions apply.