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Phone equipment support articles

Learn more and get answers to questions about Cox Phone Equipment.

Free Long Distance Calling to Ukraine and Select Countries Free Long Distance Calling to Ukraine and Select Countries
Cox Communications is offering free Unlimited Long Distance (LD) calling to Ukraine and select countries for residential Cox Voice customers through J... read more
Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment
Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.
Managing Push Notifications in the Homelife Mobile App Managing Push Notifications in the Homelife Mobile App
Learn how to allow or disable your push notifications for your Cox Homelife mobile app.
Setting Up Reminders and Notifications in Voice Mail Setting Up Reminders and Notifications in Voice Mail
Learn how to set up Cox Voice service to send you a reminder of important events.
Using Three-Way Calling Using Three-Way Calling
Learn how to add a third person to the line when you are on a call.
Using Caller ID Per Call Blocking Using Caller ID Per Call Blocking
Learn how to use Caller ID Per Call Blocking by dialing *67.
Using Anonymous Call Rejection Using Anonymous Call Rejection
Learn how to use *77 to activate Anonymous Call Rejection.
National Do Not Call Registry National Do Not Call Registry
Learn how to sign up for the National Do Not Call Registry.
Using Selective Call Forwarding Using Selective Call Forwarding
Using *63, you can enable Selective Call Forwarding which allows you to decide which callers should follow you to another number.
Setting Up Nomorobo Setting Up Nomorobo
Learn how to activate the robocall blocking feature to stop unwanted telemarketer calls.
Enabling Fingerprint Security for the Android Device Enabling Fingerprint Security for the Android Device
View the steps to enable the fingerprint security function.
Changing Phone Port Connections on a Phone Modem Changing Phone Port Connections on a Phone Modem
Learn how to move your phone equipment from the Tel2 port to the Tel1 port on the back of your phone modem.
Using Speed Dial 8 Using Speed Dial 8
Learn how to create and use a Speed Dial list of up to eight local or long distance telephone numbers that are dialed using one digit (2–9).
Using Caller ID Using Caller ID
See details about Caller ID, which allows you to preview the name and number of the person calling.
Enhanced 911 and 911 Services Enhanced 911 and 911 Services
Learn more about 911 services.
Managing your Cox Support Forums Profile Managing your Cox Support Forums Profile
Learn how to manage various features of you Cox Support Forums Profile.
Telephone Relay Service Telephone Relay Service
Learn about Telephone Relay Service, also known as TRS or relay service.
Using Busy Line Redial Using Busy Line Redial
The *66 and *86 features of your home phone allows you to manage a busy line. Follow these steps to activate or cancel a busy line redial.
Using Voice Mail Personal Options Using Voice Mail Personal Options
Learn to create greetings, add Mailboxes, send notifications to pagers, retrieve messages, and other options.
Setting Up Voice Mail Setting Up Voice Mail
Use these the steps to set up your voice mailbox for the first time.
Activating Readable Voice Mail or Voice Mail Notifications in Voice Tools Activating Readable Voice Mail or Voice Mail Notifications in Voice Tools
Learn how to set up Readable Voice Mail so you can see a transcribed text of a voice mail message in Voice Tools, and how to set up to receive a voice... read more
Arris / Motorola TM602G Arris / Motorola TM602G
Learn about the available ports and an explanation of the status lights on a Arris / Motorola TM602 modem.
ARRIS / Motorola SBV5222 ARRIS / Motorola SBV5222
Learn how to troubleshoot the ARRIS / Motorola SBV5222 Telephony Modem.
Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
About Voice Tools About Voice Tools
Learn more about the different settings and options within Voice Tools.
Disabling PIN Skip for Voice Mail Disabling PIN Skip for Voice Mail
Learn how to disable the Voice Mail PIN Skip feature to make the PIN required when accessing Voice Mail from your home phone.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Spam Blocker Voice Tools Settings Spam Blocker Voice Tools Settings
Learn how to adjust SPAM blocker options in Voice Tools
Spam Blocker Spam Blocker
Learn about the automated Spam Blocker residential Cox Voice feature launching on April 18, 2023.
Accessing Voice Tools Settings Accessing Voice Tools Settings
Learn more about the different settings within Voice Tools.
Voice Mail Feature Specifications Voice Mail Feature Specifications
View information on voice mail specifications, such as message length and storage limits.
Spanish Telephone Equipment Battery Questions and Answers Spanish Telephone Equipment Battery Questions and Answers
Learn more about replacing the backup battery in your Cox Internet and Telephone modem or gateway.
Voice Tools Benefits and Features Voice Tools Benefits and Features
Learn information about the benefits and features of Voice Tools.
Using Caller ID Per Line Blocking Using Caller ID Per Line Blocking
Block your name and number from being displayed to others every time you call.
Troubleshooting Calling Features and Hardware Troubleshooting Calling Features and Hardware
View instructions for addressing issues with phone calling features and hardware.
Toll Restriction Features Toll Restriction Features
Toll restriction blocks long distance calls from being made from your home phone.
Setting Up a Group Mailbox for Voice Mail Setting Up a Group Mailbox for Voice Mail
Learn how to set up a group mailbox in voice mail.
Readable Voice Mail Service Requirements Readable Voice Mail Service Requirements
View details and requirements about Readable Voice Mail as well as see the legal disclaimer for this service.
Accessing Cox.com While Traveling Abroad Accessing Cox.com While Traveling Abroad
Contact us so we can enable your device to be able to sign in to Cox.com or access Cox Email when you're traveling out of the country.
Do Not Disturb Voice Tools Settings Do Not Disturb Voice Tools Settings
Learn more about using the Do Not Disturb function using Voice Tools.
Using Verified Caller ID Using Verified Caller ID
Learn about a new Caller ID enhancement.
Using Selective Call Features for Cox Voice Using Selective Call Features for Cox Voice
Learn how to set up your Selective Call features for Cox Voice.
Troubleshooting Voice Mail Troubleshooting Voice Mail
View home phone Voice Mail issues and scenarios and how to troubleshoot them.
Using Call Return Using Call Return
Call return allows you to call the last number that called you by pressing *69.
Getting a Call When Voice Mail Arrives Getting a Call When Voice Mail Arrives
Learn to use the Notification Menu (44) to have your home phone call you whenever someone leaves a voice mail.
About Directory Listings and Cox Online Directory About Directory Listings and Cox Online Directory
Learn how to use the ad-free Green Listings Environmentally Friendly Directory to find Cox customer residential and business listings.
Managing Cox Support Forums Posts Managing Cox Support Forums Posts
Learn the basics of creating, editing, and replying to posts in the Cox Support Forums.
Installing a Telephone Modem Battery Installing a Telephone Modem Battery
Learn to install the lithium-ion battery in the Internet and Telephone modem.
Voice Mail Access Phone Numbers for Cox Voice Voice Mail Access Phone Numbers for Cox Voice
Find a local voice mail access number for Cox Voice service.
Reporting Abuse in the Cox Support Forums Reporting Abuse in the Cox Support Forums
Learn how to flag posts or replies in the Cox Support Forums as inappropriate or offensive so that forum moderators can research further.
Turning Off Voice Mail Turning Off Voice Mail
View the steps to turn off the Voice Mail feature of Cox Voice services using Voice Tools on Cox.com.
Email Me When a Voice Mail Arrives Email Me When a Voice Mail Arrives
Want to know when a voice mail arrives on your home phone when you are away? Complete these steps to get an email with the voice message attached.
Checking Your Voice Mail Checking Your Voice Mail
Learn to access voice mail whether you are at home or away.
Changing Your Voice Mail PIN Changing Your Voice Mail PIN
Use this information when you have forgotten your Voice Mail PIN, or want choose a new one.
Setting Up Voice Mail Greetings Setting Up Voice Mail Greetings
Learn to create a greeting for your voice mailbox.
Using Speed Dial 30 Using Speed Dial 30
Learn how to create and use a Speed Dial list of up to 30 local or long distance telephone numbers that are dialed using two digits (20–49).
Using Call Waiting Using Call Waiting
Learn how to use Call Waiting including how to turn off this feature.
Offering Kudos in the Cox Support Forums Offering Kudos in the Cox Support Forums
Show that you like a reply to a post in the Support Forums by giving it Kudos.
Converting a Voice Message in MP3 or Wave Format Converting a Voice Message in MP3 or Wave Format
Learn to convert voice messages to MP3 or Wave format.
Using Call Trace Using Call Trace
Learn how to use *57 to trace harassing phone calls for the purpose of contacting law enforcement.
Using Cox Support Forums Using Cox Support Forums
Learn how to navigate Cox Support Forums.
Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem
Learn how to install the battery backup for your DOCSIS 3.1 Panoramic Wifi modem, the Technicolor CGM4141, and the Arris TM3402, in Spanish.
Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem
Learn how to install the battery backup for your Panoramic Wifi Gateway, the Technicolor CGM4141, as well as the Arris TM3402.
Regional Area Code Changes Regional Area Code Changes
Learn information about regional area code and mandatory 10-digit dialing changes. Access state-specific PDFs for area code overlays and boundary elim... read more
Telephone Equipment Battery Questions and Answers Telephone Equipment Battery Questions and Answers
Learn more about replacing the battery backup in your telephone equipment that delivers Cox Voice service.

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