Phone equipment support articles

Learn more and get answers to questions about Cox Phone Equipment.

Free Long Distance Calling to Ukraine and Select Countries Free Long Distance Calling to Ukraine and Select Countries

Cox Communications is offering free Unlimited Long Distance (LD) calling to Ukraine and select countries for residential Cox Voice customers through J... read more Cox Communications is offering free Unlimited Long Distance (LD) calling to Ukraine and select countries for residential Cox Voice customers through January 9, 2023.

Regional Area Code Changes Regional Area Code Changes

Learn information about regional area code and mandatory 10-digit dialing changes. Access state-specific PDFs for area code overlays and boundary elim... read more Learn information about regional area code and mandatory 10-digit dialing changes. Access state-specific PDFs for area code overlays and boundary elimination changes.

Managing Push Notifications in the Homelife Mobile App Managing Push Notifications in the Homelife Mobile App

Learn how to allow or disable your push notifications for your Cox Homelife mobile app.

Using Caller ID Using Caller ID

See details about Caller ID, which allows you to preview the name and number of the person calling.

Returning Your Cox Equipment Returning Your Cox Equipment

Learn about the options and process for returning Cox equipment.

Using Selective Call Features for Cox Voice Using Selective Call Features for Cox Voice

Learn how to set up your Selective Call features for Cox Voice.

Using Caller ID Per Line Blocking Using Caller ID Per Line Blocking

Block your name and number from being displayed to others every time you call.

Using Busy Line Redial Using Busy Line Redial

The *66 and *86 features of your home phone allows you to manage a busy line. Follow these steps to activate or cancel a busy line redial.

Turning Off Voice Mail Turning Off Voice Mail

View the steps to turn off the Voice Mail feature of Cox Voice services using Voice Tools on Cox.com.

Troubleshooting Voice Mail Troubleshooting Voice Mail

View home phone Voice Mail issues and scenarios and how to troubleshoot them.

Troubleshooting Calling Features and Hardware Troubleshooting Calling Features and Hardware

View instructions for addressing issues with phone calling features and hardware.

Toll Restriction Features Toll Restriction Features

Toll restriction blocks long distance calls from being made from your home phone.

Telephone Relay Service Telephone Relay Service

Learn about Telephone Relay Service, also known as TRS or relay service.

Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem

Learn how to install the battery backup for your DOCSIS 3.1 Panoramic Wifi modem, the Technicolor CGM4141, and the Arris TM3402, in Spanish.

Setting Up Voice Mail Greetings Setting Up Voice Mail Greetings

Learn to create a greeting for your voice mailbox.

Readable Voice Mail Service Requirements Readable Voice Mail Service Requirements

View details and requirements about Readable Voice Mail as well as see the legal disclaimer for this service.

Northern Virginia Local and Extended Calling Areas Northern Virginia Local and Extended Calling Areas

Learn more about the local calling areas for customers in Virginia.

Installing a Telephone Modem Battery Installing a Telephone Modem Battery

Learn to install the lithium-ion battery in the Internet and Telephone modem.

Getting a Call When Voice Mail Arrives Getting a Call When Voice Mail Arrives

Learn to use the Notification Menu (44) to have your home phone call you whenever someone leaves a voice mail.

Enhanced 911 and 911 Services Enhanced 911 and 911 Services

Learn more about 911 services.

Email Me When a Voice Mail Arrives Email Me When a Voice Mail Arrives

Want to know when a voice mail arrives on your home phone when you are away? Complete these steps to get an email with the voice message attached.

Converting a Voice Message in MP3 or Wave Format Converting a Voice Message in MP3 or Wave Format

Learn to convert voice messages to MP3 or Wave format.

Checking Your Voice Mail Checking Your Voice Mail

Learn to access voice mail whether you are at home or away.

Spam Blocker Spam Blocker

Learn about Spam Blocker, which automatically screens and blocks suspected high-risk scam calls.

Setting Up Reminders and Notifications in Voice Mail Setting Up Reminders and Notifications in Voice Mail

Learn how to set up Cox Voice service to send you a reminder of important events.

Using Three-Way Calling Using Three-Way Calling

Learn how to add a third person to the line when you are on a call.

National Do Not Call Registry National Do Not Call Registry

Learn how to sign up for the National Do Not Call Registry.

Using Speed Dial 8 Using Speed Dial 8

Learn how to create and use a Speed Dial list of up to eight local or long distance telephone numbers that are dialed using one digit (2–9).

Using Speed Dial 30 Using Speed Dial 30

Learn how to create and use a Speed Dial list of up to 30 local or long distance telephone numbers that are dialed using two digits (20–49).

Using Caller ID Per Call Blocking Using Caller ID Per Call Blocking

Learn how to use Caller ID Per Call Blocking by dialing *67.

Using Call Trace Using Call Trace

Learn how to use *57 to trace harassing phone calls for the purpose of contacting law enforcement.

Using Call Return Using Call Return

Call return allows you to call the last number that called you by pressing *69.

Using Anonymous Call Rejection Using Anonymous Call Rejection

Learn how to use *77 to activate Anonymous Call Rejection.

Using Selective Call Forwarding Using Selective Call Forwarding

Using *63, you can enable Selective Call Forwarding which allows you to decide which callers should follow you to another number.

Using Cox Support Forums Using Cox Support Forums

Learn how to navigate Cox Support Forums.

Reporting Abuse in the Cox Support Forums Reporting Abuse in the Cox Support Forums

Learn how to flag posts or replies in the Cox Support Forums as inappropriate or offensive so that forum moderators can research further.

Managing your Cox Support Forums Profile Managing your Cox Support Forums Profile

Learn how to manage various features of you Cox Support Forums Profile.

Setting Up Nomorobo Setting Up Nomorobo

Learn how to activate the robocall blocking feature to stop unwanted telemarketer calls.

Cox Complete Care Cox Complete Care

Learn about the suite of technical support offerings Cox Complete Care provides.

Changing Phone Port Connections on a Phone Modem Changing Phone Port Connections on a Phone Modem

Learn how to move your phone equipment from the Tel2 port to the Tel1 port on the back of your phone modem.

Using Call Waiting Using Call Waiting

Learn how to use Call Waiting including how to turn off this feature.

Voice Mail Feature Specifications Voice Mail Feature Specifications

View information on voice mail specifications, such as message length and storage limits.

Setting Up a Group Mailbox for Voice Mail Setting Up a Group Mailbox for Voice Mail

Learn how to set up a group mailbox in voice mail.

Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem

Learn how to install the battery backup for your Panoramic Wifi Gateway, the Technicolor CGM4141, as well as the Arris TM3402.

About Directory Listings and Cox Online Directory About Directory Listings and Cox Online Directory

Learn how to use the ad-free Green Listings Environmentally Friendly Directory to find Cox customer residential and business listings.

Accessing Voice Tools Settings Accessing Voice Tools Settings

Learn more about the different settings within Voice Tools.

Voice Tools Benefits and Features Voice Tools Benefits and Features

Learn information about the benefits and features of Voice Tools.

Troubleshooting Service Issues Using SmartHelp Troubleshooting Service Issues Using SmartHelp

Learn how to use SmartHelp to detect and troubleshoot service issues through Cox.com or the Cox App.

Using Call Forwarding Using Call Forwarding

Learn how to program your calls to ring at another number.

Changing Your Voice Mail PIN Changing Your Voice Mail PIN

Use this information when you have forgotten your Voice Mail PIN, or want choose a new one.

About Voice Tools About Voice Tools

Learn more about the different settings and options within Voice Tools.

Spam Blocker Voice Tools Settings Spam Blocker Voice Tools Settings

Learn how to adjust SPAM blocker options in Voice Tools

Using Voice Mail Personal Options Using Voice Mail Personal Options

Learn to create greetings, add Mailboxes, send notifications to pagers, retrieve messages, and other options.

Setting Up Voice Mail Setting Up Voice Mail

Use these the steps to set up your voice mailbox for the first time.

Activating Readable Voice Mail or Voice Mail Notifications in Voice Tools Activating Readable Voice Mail or Voice Mail Notifications in Voice Tools

Learn how to set up Readable Voice Mail so you can see a transcribed text of a voice mail message in Voice Tools, and how to set up to receive a voice... read more Learn how to set up Readable Voice Mail so you can see a transcribed text of a voice mail message in Voice Tools, and how to set up to receive a voice mail notification when a new message is left.

Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment

Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.

Installing a Voice Battery Backup Installing a Voice Battery Backup

Learn how to install the Cox Voice Battery Backup for the Panoramic Wifi Gateway.

Arris / Motorola TM602G Arris / Motorola TM602G

Learn about the available ports and an explanation of the status lights on a Arris / Motorola TM602 modem.

ARRIS / Motorola SBV5222 ARRIS / Motorola SBV5222

Learn how to troubleshoot the ARRIS / Motorola SBV5222 Telephony Modem.

Disabling PIN Skip for Voice Mail Disabling PIN Skip for Voice Mail

Learn how to disable the Voice Mail PIN Skip feature to make the PIN required when accessing Voice Mail from your home phone.

Voice Mail Access Phone Numbers for Cox Voice Voice Mail Access Phone Numbers for Cox Voice

Find a local voice mail access number for Cox Voice service.

Using Verified Caller ID Using Verified Caller ID

Learn about a new Caller ID enhancement.

Spanish Telephone Equipment Battery Questions and Answers Spanish Telephone Equipment Battery Questions and Answers

Learn more about replacing the backup battery in your Cox Internet and Telephone modem or gateway.

Do Not Disturb Voice Tools Settings Do Not Disturb Voice Tools Settings

Learn more about using the Do Not Disturb function using Voice Tools.

Telephone Equipment Battery Questions and Answers Telephone Equipment Battery Questions and Answers

Learn more about replacing the battery backup in your telephone equipment that delivers Cox Voice service.

Phone equipment support articles

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