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HOMELIFE SUPPORT

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Arm and disarm your Cox Homelife system

Learn about the different modes of the Homelife sysrtem, and how to manage them.


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Get Homelife troubleshooting tips

Learn how to easily resolve some common problems with your Cox Homelife service.

 

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Help signing in to the Cox Homelife App

Get help accessing the Cox Homelife App.

 

 

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Replacing the Homelife device battery

In order for optimal operation of your system, it is important to change your batteries when the touchscreen, mobile app, or the Cox Homelife devices alert you to low batteries.

Rebooting the Homelife router and touchscreen

Get help rebooting your Homelife devices by completing a few simple steps.

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Get help signing in to the Homelife mobile app

Once the app has downloaded to your device, follow these steps to sign in on your Apple and Android devices.

 Cox Homelife ordinances and permit documents

Get state-by-state information for Homelife ordinances and permit documents.

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Get help pairing your HD Camera for Homelife Automation

Get support for pairing your Homelife camera by following a few simple steps.

Homelife Support videos

Watch quick Homelife support how-to videos

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Homelife Support FAQs

Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store.


The Cox Homelife app makes it easy to control all your Homelife Security devices and service whether you’re at home or away. You can set your alarm system, view camera feeds and control all your connected devices from virtually anywhere. You can download the Homelife app free from your Apple or Google Play app store.


Homelife Security customers can also use their Homelife touchscreen control panel to set their alarm system, communicate with emergency response teams, view video feeds, and monitor and control their connected devices.

The Cox Homelife smart home service is self-monitored.  Cox Homelife smart home is not professionally-monitored, but gives customers the opportunity to keep an eye on their home.
 

Cox Homelife Security offers 24/7 professionally monitored security from award-winning UL-listed CSAA Five Diamond certified monitoring center. Cox Homelife Automation is not a monitored home security system and includes home automation services only; Cox Homelife Security is required for professional monitoring services for intrusion, smoke/fire and related system components.

Our Homelife smart home service works with our HD cameras, which must be purchased separately.  We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.

Cox Homelife Security offers a variety of smart devices that can be connected to your Homelife Security system including HD cameras, Smart Door Locks, Smart LED Light Bulbs, Smart Plugs and more. All Homelife Security devices can be easily and conveniently controlled from the Homelife app, no matter where you are.

Please note: Cox Homelife Security and Cox Homelife Automation equipment is not compatible with our new Homelife smart home service.

Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife services .


Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service, and available for an additional charge with Homelife Security. CVR can be enabled on up to 4 cameras total.

Yes, you can talk and listen through the HD camera with our Cox Homelife smart home service. The Homelife Security camera does not have two-way audio.

Yes, the Homelife app can be used by anyone in the home who has been given your Homelife username and password. There is no limit to the number of mobile devices or tablets you can use to monitor and control your Homelife Security system.

EasyConnect self-installation is available and recommended for our new Cox Homelife smart home system.  We'll guide you through the installation in the Panoramic Wifi app.  Professional installation is also available if needed, for an additional charge.


Professional installation is required for Homelife Security, our professionally monitored security service.

Every Homelife Security customer has their system professionally installed by one of our trusted, expert technicians. Timely, respectful of your home, and offering world-class workmanship, Homelife technicians are there to ensure your installation experience is quick and easy. Your technician will also provide a complete walkthrough of your Homelife Security system so that you know exactly what you’re getting, how your Homelife Security system works, and how you can use Homelife to make your home safer, smarter and more efficient.

Homelife Security services require professional installation. During checkout, you’ll be able to select an available date and time for our tech to install your equipment. If the only available dates are further out, don’t worry, we’ll contact you later if anything sooner becomes available. Our standard Homelife Security installation fee is $100.00.

Your bill will reflect four kinds of charges: the base price, any additional monthly services you’ve chosen, equipment charges and local taxes/fees.

A 24-month service agreement is only required on our professionally monitored Homelife Security service in order to receive a starter kit at no cost.

Homelife is available to residential customers in select Cox services areas. To use Homelife, you’ll also need a high-speed Internet connection which isn’t included with your Homelife plan.

Panoramic Wifi is required for our Homelife smart home service, however, it is not required for Homelife Security.

Homelife smart home service does not include equipment. You must purchase cameras from Cox to use the service. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.


We offer additional Homelife Security devices for purchase, including smart plugs, thermostats, sensors and more.  You can purchase up to six cameras for either of our Homelife services.


Please note:  equipment is not compatible between our Homelife and Homelife Security packages


We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we’ll help.


Please note: the four payment plan available to customers with qualifying credit.

For Homelife smart home service, you may cancel services at any time with no penalty.
 

If you cancel your Homelife Security services during your term agreement, in some cases, you’ll be charged an early termination fee (ETF). The ETF is determined by how many remaining months there are on your term agreement. However, if you move during your term agreement period and Cox services are not available at your new address, you won’t be required to pay an ETF.

Yes. We want you to have the services that fit your needs, so you always have the option to change your package. This can easily be done online, or by contacting our Cox Customer Care team. We’ll do our best to get you what you need as fast as possible.

 

Looking for more?

Maximize your smart home

See everything your Homelife plan can do for you with our helpful guide.

 

 

24/7 support

Visit our support homepage anytime for assistance with your services, My Account, billing, installation and more.   

Call the shots at home

See how to easily control your smart home with the Contour Voice Remote or the Homelife app.