Cox Internet service

Cox has many internet plans ranging from basic Starter 25 (25 Mbps) service all the way up to Gigablast (1,000 Mbps, or 1 Gbps). Check out plan details here, explore Cox internet bundles or learn more about our fastest internet plan, Gigablast gigabit Internet. Cox also has StraightUp Internet, a prepaid internet plan where you pay month-to-month – available to eligible customers.

View Cox Internet plans and pricing on this page, or check out any of the internet bundles designed to save you money by combining Cox services.

Cox Internet plans are available in many states across the country. View plans and pricing on this page, or shop internet offers specific to your address.

Cox offers many competitively-priced internet plans. View our most affordable plans and pricing here. Select customers may be eligible for Straight Up Internet, a prepaid plan where you pay month-to-month. And, for qualified customers, we offer Connect 2 Compete, a low-cost plan.  

Yes; if you choose to purchase your own modem, use of a Cox-approved cable modem is required. As your internet service provider (ISP), your connection speeds will never be impacted whether you choose to lease a modem with us or purchase your own.

To use your Cox Internet package as wifi, you will need to add our Panoramic Wifi gateway or provide your own wifi router. Learn more about Panoramic Wifi and how it can help you get wall-to-wall, whole home wifi coverage.^¤

^¤In certain cases, Panoramic Wifi Pods, sold separately, may be required for extended coverage.   

No, you are guaranteed to get the same great deals whether you order online, over the phone or in a Cox retail store. Shop with confidence with our 30-day money-back guarantee^*.

At Cox, we never throttle internet speeds. And we never block or otherwise interfere with your desire to go where you want to go on the internet. As your internet service provider (ISP), Cox has always been committed to providing our customers a quality, high-speed internet experience. Bandwidth throttling can interfere with the download speed, upload speed and overall performance of your network’s internet service. Curious to test your network’s internet speed? Check out our speed test for an accurate assessment of your current internet connection.

Whether you’re an occasional emailer or an all-night binge-watcher, we’re here to help you find the internet speed and package that’s just right for you. Refer to our internet speed guidelines to find out just how much internet speed you need. Curious to know how much speed you have now? Use our Speed Test tool to check your internet connection using your computer or mobile device.

Cox's broadband network can deliver speeds that are even faster than 5G providers'. Cox Internet download speeds go up to 09/26/22. Choose a plan that fits your needs, or check out our fastest internet plan, Gigablast gigabit Internet.

5G stands for “fifth generation,” the most recent version of cellular/mobile technology. Although 5G is a mobile/cellular technology, it can also be used to deliver internet service to a residence. 5G home internet uses nearby cellular towers to send a signal to the modem/router in your home. The speed and reliability of that signal can be severely degraded by several factors, from how far it needs to travel to reach your home to objects that might stand in the way – think trees, buildings and even windows. In comparison, Cox’s reliable, fiber-based broadband network can deliver internet speeds that are even faster than 5G providers.¹

Note: 5G is different than 5 Gpbs (5 gigabits per second, which is an Internet speed) and 5 GHz (a setting you might see on your wifi router).

¹Based on Cox Gigablast download speeds of up to 1 Gbps compared to average download speeds delivered over a 5G connection. Individual results may vary. 

No. 1000 Mbps and 1 gig, or 1 Gbps, denote the same internet speed, just in different units of measurement. Both Gbps and Mbps are measurements of data transfer or, in other words, internet speed. Mbps stands for megabits per second. Gbps stands for gigabits per second. 1 Gbps, or 1 gig, is equal to 1,000 Mbps.

Cox provides cable internet service where digital data is transmitted over existing cable lines to provide a high-speed internet connection. With DSL, your performance is based on how far away you are from a central location. Additionally, cable internet can offer higher internet speeds as the cable wires provide a greater bandwidth than DSL.

Panoramic Wifi is the advanced experience you receive with the Panoramic Wifi Gateway, available for rent with all of our Internet service plans. Using the latest technology, the all-in-one modem and router delivers consistently fast, wall-to-wall wifi throughout your home. If you are in a situation where your home has dead zones, get stronger wifi signals by purchasing Panoramic Wifi Pods, the wifi-boosting stars of our Panoramic Wifi suite. Customers that use Cox's Panoramic Wifi will receive access to support tools to help manage and control your in-home network.

As with most services you sign up for, you are making a commitment. This commitment is known as a term agreement, which is an agreement between us and you that provides you certain price savings for internet by sticking with us for a certain period of time. If, for any reason, you are not satisfied with your service within the first 30 days of your agreement, we offer a hassle-free 30-day money-back guarantee. This means, if you cancel within your first 30 days, there will be no early termination fee (ETF). To do this, please call our Cox Customer Care team at the number located on your bill. After your first 30 days have passed, you will be charged ETFs if you cancel your Internet service before the agreement is over. There are no ETFs for cancelling TV, Phone, or Homelife Automation. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs. If you are not interested in a term agreement, we do offer month-to-month Internet plans for an additional small monthly fee. In the event you want to change services or equipment covered by a term agreement you can do so without incurring ETFs, but such changes will affect your rates and discounts. We want you to be completely satisfied with our services so please contact our Cox Customer Care team by chat or phone if you have any questions or want to make any changes to your account. 

Yes – we want you to have the speed that best fits your needs so you always have the option to change it later. You can do this online or you may contact our Cox Customer Care team by chat or by phone. We try our best to get you what you need as fast as possible so if you have a modem that is compatible with your requested speeds, we can upgrade your speeds in minutes to get you up and running in no time. Too much speed? No problem – you can choose to downgrade. If you’ve taken advantage of some special promotional offers, you may not be able to maintain discounted rates if you change your speed. Chat with us to learn about your options.

Two things matter as it relates to the speed of your internet connection: the download speed and the upload speed. Download is the speed at which your computer receives data from the internet. In general, when you request a webpage, you pass a very small amount of data to the web called a request and the web page and all of the assets are downloaded to your computer. Upload is the speed at which your computer sends data to the internet (or cloud). This is mostly relevant when you are uploading pictures or videos from your computer to someplace on the internet. Generally, upload speeds are slower than download speeds as more customers have the need for downloading information from the internet, like loading web pages, streaming videos, etc. Download and upload speeds are both measured in megabits per second (Mbps). Check out our speed test for an accurate assessment of your current internet connection.

Wifi and internet are two different things. Wifi is an alternative to cables connecting devices. Wifi gives you wireless access to the internet from anywhere in your home via a modem, which translates the signal from Cox. The router distributes your internet connection through your home so all of your devices can communicate with each other and the internet.

With our new flexible pricing options, you can buy only the services you want rather than signing up for multi-product bundles. You can build your own package by starting with our discounted Internet offers. You can always add TV, Phone, or Homelife Automation at our everyday prices (then-current regular (non-promotional) rates) and remove them without impacting the rates on your remaining services. If you want to change the tier of any of your services, like a different Internet speed or TV package, we will work with you find the service that meets your needs, but your rate and available discounts will be different since you are changing the level of services you are subscribed to.  If you sign up for an Internet Bundle, removing either Panoramic Wifi or Cox Complete Care from your bundle will cause you to lose your bundle discount and promotional pricing. If you choose to sign up for a term agreement to get additional savings, ETFs apply for termination of your Internet service, but not if you cancel your TV, Phone, or Homelife Automation plans. If you’d rather not to make a commitment on your Internet plan, options are available without a term agreement for an additional small monthly fee. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs.

The Affordable Connectivity Program is an FCC program to help households struggling to pay for Internet service during the pandemic. Through this program, the Federal government will provide a discount of up to $50 per month towards Internet service for eligible households and up to $75 per month for households on Tribal lands. It is limited to one monthly service discount and one device per household.