Cox Internet service
New lower internet pricing for Hampton Roads
Connecting to what you love has never been more important, so we’ve introduced new lower pricing for plans with 150 Mbps up to 1 Gbps download speeds. And as part of the FCC’s Affordable Connectivity Program, qualifying households can receive up to $30/mo. towards internet service.
A whole new way to connect
Connecting to what you love has never been more important. And at Cox, we believe that every body should have options for reliable internet, so we’ve brought some of our most affordable internet plans together with available assistance programs for customers who need affordable internet options. Shop flexible internet packages where you get exactly what you want and the freedom to change your service whenever life calls for it.
Internet plans & pricing
Get the speed you need
Start by picking an Internet speed that’s right for your home, then you can add on wifi equipment and extras during checkout.
Fastest | Best Seller
Faster | Best Seller
Fast | Most Popular
Fastest | Best Seller
Faster | Best Seller
Fast | Most Popular
Get more from your Internet
#1 for streaming
Cox Internet is rated #1 for streaming video according to Nielsen data.† Plus, enjoy all your favorite streaming apps in one place with the Contour Stream Player (optional).
More Internet features
Network and device security
3M+ wifi hotspots
Loads of data
Strong gaming connections
Free equipment upgrades
With Panoramic Wifi, you’ll automatically get the newest software and the option to upgrade your equipment every three years to keep your wifi at its best.
Your questions answered
What internet plans does Cox offer?
Cox has many internet plans ranging from basic Starter 10 (10 Mbps) service all the way up to Gigablast (1,000 Mbps, or 1 Gbps). Check out plan details here, explore Cox internet bundles or learn more about our fastest internet plan, Gigablast gigabit Internet. Cox also has StraightUp Internet, a prepaid internet plan where you pay month-to-month – available to eligible customers.
How much does Cox Internet cost?
Is Cox Internet available in my area?
What is the cheapest Cox Internet plan?
Can I use my own modem?
Yes; if you choose to purchase your own modem, use of a Cox-approved cable modem is required. As your internet service provider (ISP), your connection speeds will never be impacted whether you choose to lease a modem with us or purchase your own.
Is wifi included with Cox Internet?
To use your Cox Internet package as wifi, you will need to add our Panoramic Wifi gateway or provide your own wifi router. Learn more about Panoramic Wifi and how it can help you get wall-to-wall, whole home wifi coverage.¤
¤In certain cases, Panoramic Wifi Pods, sold separately, may be required for extended coverage.
Will I get a better price if I order over the phone?
No, you are guaranteed to get the same great deals whether you order online, over the phone or in a Cox retail store. Shop with confidence with our 30-day money-back guarantee*.
Does Cox throttle internet speed?
At Cox, we never throttle internet speeds. And we never block or otherwise interfere with your desire to go where you want to go on the internet. As your internet service provider (ISP), Cox has always been committed to providing our customers a quality, high-speed internet experience. Bandwidth throttling can interfere with the download speed, upload speed and overall performance of your network’s internet service. Curious to test your network’s internet speed? Check out our speed test for an accurate assessment of your current internet connection.
How much internet speed do I need?
Whether you’re an occasional emailer or an all-night binge-watcher, we’re here to help you find the internet speed and package that’s just right for you. Refer to our internet speed guidelines to find out just how much internet speed you need. Curious to know how much speed you have now? Use our Speed Test tool to check your internet connection using your computer or mobile device.
How fast is Cox Internet?
High-Speed Internet: Is there a difference between 1000 Mbps and 1 gig?
No. 1000 Mbps and 1 gig, or 1 Gbps, denote the same internet speed, just in different units of measurement. Both Gbps and Mbps are measurements of data transfer or, in other words, internet speed. Mbps stands for megabits per second. Gbps stands for gigabits per second. 1 Gbps, or 1 gig, is equal to 1,000 Mbps.
Does Cox provide DSL or cable internet?
Cox provides cable internet service where digital data is transmitted over existing cable lines to provide a high-speed internet connection. With DSL, your performance is based on how far away you are from a central location. Additionally, cable internet can offer higher internet speeds as the cable wires provide a greater bandwidth than DSL.
What does Panoramic Wifi mean?
Panoramic Wifi is the advanced experience you receive with the Panoramic Wifi Gateway, available for rent with all of our Internet service plans. Using the latest technology, the all-in-one modem and router delivers consistently fast, wall-to-wall wifi throughout your home. If you are in a situation where your home has dead zones, get stronger wifi signals by purchasing Panoramic Wifi Pods, the wifi-boosting stars of our Panoramic Wifi suite. Customers that use Cox's Panoramic Wifi will receive access to support tools to help manage and control your in-home network.
What is a term agreement?
As with most services you sign up for, you are making a commitment. This commitment is known as a term agreement, which is an agreement between us and you that provides you certain price savings for internet by sticking with us for a certain period of time. If, for any reason, you are not satisfied with your service within the first 30 days of your agreement, we offer a hassle-free 30-day money-back guarantee. This means, if you cancel within your first 30 days, there will be no early termination fee (ETF). To do this, please call our Cox Customer Care team at the number located on your bill. After your first 30 days have passed, you will be charged ETFs if you cancel your Internet service before the agreement is over. There are no ETFs for cancelling TV, Phone, or Homelife Automation. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs. If you are not interested in a term agreement, we do offer month-to-month Internet plans for an additional small monthly fee. In the event you want to change services or equipment covered by a term agreement you can do so without incurring ETFs, but such changes will affect your rates and discounts. We want you to be completely satisfied with our services so please contact our Cox Customer Care team by chat or phone if you have any questions or want to make any changes to your account.
If I pick the wrong speed, can I change it later?
Yes – we want you to have the speed that best fits your needs so you always have the option to change it later. You can do this online or you may contact our Cox Customer Care team by chat or by phone. We try our best to get you what you need as fast as possible so if you have a modem that is compatible with your requested speeds, we can upgrade your speeds in minutes to get you up and running in no time. Too much speed? No problem – you can choose to downgrade. If you’ve taken advantage of some special promotional offers, you may not be able to maintain discounted rates if you change your speed. Chat with us to learn about your options.
What is the difference between upload and download speed?
Two things matter as it relates to the speed of your internet connection: the download speed and the upload speed. Download is the speed at which your computer receives data from the internet. In general, when you request a webpage, you pass a very small amount of data to the web called a request and the web page and all of the assets are downloaded to your computer. Upload is the speed at which your computer sends data to the internet (or cloud). This is mostly relevant when you are uploading pictures or videos from your computer to someplace on the internet. Generally, upload speeds are slower than download speeds as more customers have the need for downloading information from the internet, like loading web pages, streaming videos, etc. Download and upload speeds are both measured in megabits per second (Mbps). Check out our speed test for an accurate assessment of your current internet connection.
What is wifi?
Wifi and internet are two different things. Wifi is an alternative to cables connecting devices. Wifi gives you wireless access to the internet from anywhere in your home via a modem, which translates the signal from Cox. The router distributes your internet connection through your home so all of your devices can communicate with each other and the internet.
What is changing about Cox pricing? What can I change after I sign up for Cox Services?
With our new flexible pricing options, you can buy only the services you want rather than signing up for multi-product bundles. You can build your own package by starting with our discounted Internet offers. You can always add TV, Phone, or Homelife Automation at our everyday prices (then-current regular (non-promotional) rates) and remove them without impacting the rates on your remaining services. If you want to change the tier of any of your services, like a different Internet speed or TV package, we will work with you find the service that meets your needs, but your rate and available discounts will be different since you are changing the level of services you are subscribed to. If you sign up for an Internet Bundle, removing either Panoramic Wifi or Cox Complete Care from your bundle will cause you to lose your bundle discount and promotional pricing. If you choose to sign up for a term agreement to get additional savings, ETFs apply for termination of your Internet service, but not if you cancel your TV, Phone, or Homelife Automation plans. If you’d rather not to make a commitment on your Internet plan, options are available without a term agreement for an additional small monthly fee. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs.
What is the FCC Emergency Broadband Benefit program?
The Emergency Broadband Benefit is an FCC program to help households struggling to pay for Internet service during the pandemic. Through this program, the Federal government will provide a discount of up to $50 per month towards Internet service for eligible households and up to $75 per month for households on Tribal lands. It is limited to one monthly service discount and one device per household.
Let's stay in touch
Just enter your email address and ZIP code to get the scoop on everything Cox.
Sending you an email...
Congrats! You're all set to get updates and awesome deals.
We're sorry, Cox doesn't offer service in your area. Check out your other options with CableMover!
A note about pricing
Offers expire 03/28/22 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No term agreement" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.
†#1 Internet streaming
Based on Video Experience Scores on Wifi in Cox service areas, between the months of January 2021 and June 2021. Individual results may vary. Study powered by Nielsen Mobile Meter Technology.
Limited availability and delivery area. Available to customers in pre-wired residences placing orders for Cox Internet, TV and Voice services. Orders must be placed by 1PM local time Monday-Friday. Easy Connect only; additional fee may apply for technician visit after failed self-installation. Offer excludes Homelife installation.
About internet service
Use of a Cox-approved DOCSIS 3.0 or higher cable modem is required for internet service. (Gigablast and Ultimate service require 3.1). WiFi equipment meeting the 802.11ac standard is required for optimal wireless Ultimate and Gigablast performance. For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in your home, number of users and other factors. Maximum available speeds may vary depending on service area. For more information on Cox Internet, see Cox Internet Service Disclosures.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. In your area, we don’t currently charge fees for exceeding data plans.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.
Existing customer pricing
Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Applicable monthly service charges, installation, additional equipment, taxes, trip charges and other fees may apply. Rate subject to increase if any prerequisite service is downgraded or canceled. All prices and packages are subject to change. Subject to credit approval. Other restrictions may apply.
About Advanced Security
Requires Technicolor CGM4141 or Arris TG1682 Panoramic Wifi Gateway; Panoramic Wifi customers with other models may click here to upgrade device at no additional cost.
**About making changes to your plan
Additional services can be added at then-current regular rates. Rates and discounts subject to change when adjusting or removing services or equipment.