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Resetting Your Cable Receiver


Having a problem with your TV picture? You can refresh your cable receiver using the Cable Connection Reset tool.

If you are still experiencing No Picture on TV, use the Cable Connection Reset Tool to send a refresh and reboot command to your receiver.

Before you reset your receiver, be aware of the following.

  • Resetting your receiver may take up to 15 minutes
  • You cannot record on a DVR during the reset. Any pre-scheduled DVR recording will fail during the reset.
  • You will not be able to watch television on any cable-connected television in the house during the reset.

Click the button below to use the Cable Connection Reset Tool.

Reset Your Receivers

You may be asked to sign in to Cox.com to allow our servers to sync with your cable equipment on our network.

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