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Resetting Your Cable Receiver


Having a problem with your TV picture? You can refresh your cable receiver using the Cable Connection Reset tool.

If earlier troubleshooting steps haven't resolved your No Picture problem, you can use our Cable Connection Reset Tool to request that Cox send a refresh and reboot command to your receiver.

Resetting your cable connection may take up to 15 minutes.

During a reset, the following occurs.

  • You cannot record on a DVR during the reset. Any pre-scheduled DVR recording will fail during the reset.
  • You will not be able to watch television on any cable-connected television in the house during the reset.

Still want to reset your connection? Click the button below to use the Cable Connection Reset Tool. If you have not already signed in to Cox.com, you may be asked to sign in to allow our servers to sync with your cable equipment on our network.



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