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SALES

Ordering new service, questions about a pending order or to transfer service or upgrade your service.

Monday – Friday, 8 am – 8 pm
Saturday, 9 am – 6 pm

1-866-961-0027(Online)
1-866-961-0027(Local)

 

SUPPORT

Check your balance, make a payment or get technical support for TV, Internet and Phone services.

24 hours a day, 7 days a week 

1-800-234-3993

Specialty Sales & Support Numbers

FREE for existing customers

We've made the process of transferring your service from from your old address to your new address as easy as possible. Call or submit your request online.

Call Us: 1-877-620-2098
Move Assistance Phone Hours ›

- OR -

Online: Transfer Service
24 hours a day, 7 days a week

Move Assistance Center Hours


Monday - Friday   9:00 a.m. - 11:00 p.m EST.
Saturday 9:00 a.m. - 6:00 p.m EST.
Sunday 11:00 a.m. - 7:00 p.m EST.

AVAILABLE for Homelife customers

Call us to report a problem, inquire about billing, purchase additional equipment or modify your account.

Call Us: 1-877-404-2568

Sales and Support Hours ›

Sales & Billing


Monday - Friday   8:00 a.m. - 8:00 p.m
Saturday 9:00 a.m. - 6:00 p.m
Sunday Closed

 

Technical Support

24 hours a day, 7 days a week.

FREE for certain Internet customers

Cox High Speed Internet customers renting Wi-Fi modems can receive limited over the phone assistance with basic home networking issues.

Call Us: 1-855-766-9812

24 hours a day, 7 days a week

PAID Advanced Technical support

Get live, expert advice and technical resolution for PC crashes, virus removal, advanced home networking and more along with technology training and education.

Call Us: 1-877-TECH-SOLV (832-7658)

Sales and Support Hours ›

Sales  

Purchase a subscription or single-session support
Daily    8:00 a.m. - Midnight EST

 

Billing

Monday-Friday     8:00 a.m. - 8:30pm EST
Weekends
8:00 a.m. - 5:00pm EST

 

Technical Support

24 hours a day, 7 days a week, 365 days a year

Cox Store Locations Nearest You

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    Online Self-Service

    We've worked hard to make servicing your account online easy.  Here are a few options.

    You can also ask a question in our Support Forums or search below

     

    Payment Mailing Address
    Cox Communications, Inc.
    P.O. Box 78071
    Phoenix, AZ 85062-8071

    Corporate Headquarters
    Cox Communications, Inc.
    6205-B Peachtree Dunwoody Road NE
    Atlanta, GA 30328