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Returning Your Cox Equipment

Solution

At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. After a disconnection or downgrade of service, Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges.
 

The following items must be returned to avoid charges:

  • Digital Receivers
  • Power Cords / Power Supplies
  • Internet Modems
  • Telephone Modems
  • Remote Controls
  • Homelife Leased Touchscreen
  • Gigablast customers Cox-supplied Netgear router

Note: Purchased equipment must be returned to a Cox owned retail store within 30 days of purchase for a refund by the method used for purchase.

Options to Return Cox Equipment

Refer to the following table to determine all of the equipment return options.
 

Option Cost Instructions
Mail Free Chat with us to quickly request a pre-paid box to mail back your equipment.

Note: You can also Contact us by phone to request a pre-paid box.
Technician Pickup $20.00 Contact us to schedule a technician to pick up your equipment.
UPS Store Free For customers that have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States.
Return to Retail Free For the nearest drop off locations refer to Find a Cox Solutions Store.

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