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Returning Your Cox Equipment


At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges.

The following items must be returned to avoid charges:

  • Digital Receivers
  • Power Cords / Power Supplies
  • Internet Modems
  • Telephone Modems
  • Remote Controls
  • Homelife Leased Touchscreen
  • Gigablast customers Cox-supplied Netgear router

Note: Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

Options to Return Cox Equipment

Refer to the following table to determine all of the equipment return options.

Option Cost Instructions
Technician Pickup $20.00*

*Reduced to $0 during COVID-19 Efforts
  • Chat with us to schedule a technician to pick up your equipment.
  • You can also Contact us by phone.
Cox Solutions Store Free For the nearest drop off locations refer to Find a Cox Solutions Store.
UPS Store Free
  • There is no need for a box or a shipping label, simply bring your equipment to a UPS Store.
  • For the nearest location, refer to UPS Store Locator.
Mail Free
  • Chat with us to quickly request a pre-paid box to mail back your equipment.
  • You can also Contact us by phone to request a pre-paid box.

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