At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges.
The following items must be returned to avoid charges:
- Digital Receivers
- Power Cords / Power Supplies
- Internet Modems
- Telephone Modems
- Remote Controls
- Homelife Leased Touchscreen
- Gigablast customers Cox-supplied Netgear router
Note: Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.
Options to Return Cox Equipment
Refer to the following table to determine all of the equipment return options.
|Technician Pickup||$20.00* |
*Reduced to $0 during COVID-19 Efforts
|Cox Solutions Store||Free||For the nearest drop off locations refer to Find a Cox Solutions Store.|
|UPS Store||Free|| |