Returning Your Cox Equipment

At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. There is no fee to drop your equipment off using one of the below methods.

• Cox equipment must be returned within 15 calendar days to avoid unreturned equipment charges.
• Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

The following items must be returned to avoid charges:

• Digital Receivers
• Power Cords / Power Supplies
• Internet Modems
• Telephone Modems
• Remote Controls
• Homelife Leased Touchscreen
• Gigablast customers Cox-supplied Netgear router

Options to Return Cox Equipment

Use one of the following free methods to return your equipment. A return box and a shipping label are not needed when dropping off your equipment at a return location.

Note: For Cox Mobile Devices, do not take the device to a UPS store without a return label provided by a Cox agent. Contact us to get the return shipping label.