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Cox Advanced TV and Contour TV Support

Get help setting up or troubleshooting the most frequently encountered issues including programming your remote control, scheduling your Contour DVR or resetting your cable boxes.



TV Support

Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show.  ❭❭ Reset My Cable Box

Quick Links

Service Problems

Service Problems?

Service Appointments

Service Appointments

Live Chat

Chat Online

Service Locations

Service Locations

Ask a Question

Ask a Question

Tweet Us

Get Support

Cox Email Notification Regarding Linking Your Account

Notice to Cox Email Users


Step-by-Step Solutions

Guided help to troubleshoot and resolve many of the most common issues.

TV Problem Quick Fixes

Quickly solve poor color, grainy or snowy picture, black bars and other aspect ratio issues.

Closed Captions

Change Closed Caption settings, language or remove text from your TV screen

Blue or Black Picture

Quick troubleshooting steps to solve "no picture" problems with your TV, including blue or black screen.

TV Support Videos

Let us help you get the most out of your Cox services. Support videos offer solutions to the most commonly asked questions.


Contour 2 TV Service

Setup a Cox Mini Box


Contour 2 App

Watch TV Anywhere

Education Center

Get started with new Cox services or learn about features of existing services.

Education Center ❭

In-Home Support

Review and manage upcoming in-home service appointments online

Manage Appointments ❭

Service Status

Check for service outages in your area or reset your Internet/TV boxes online.

Check Service Status ❭