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transfer your cox services

Bring your service to your new home.

How transferring your service works

It only takes four easy steps to get your move on its way.

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Order

Get help transferring services from your old home to your new one

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Move

We'll make sure you get all the right equipment and info for your move

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Install

Self-install or we'll do it for you professionally

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Enjoy

Kick back, relax and get ready to experience great service at your new place

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make the most of your move

Quick move tips

Moving can be a hassle. That's why you'll maintain access to wifi hotspots and TV service through the Contour App while moving. Here are more ways to help get your move started.

Check availability

With a quick search, we can tell if your new home is in an area we service.

Professional installation

Not a DIY type? No worries, we'll bring you the right equipment and set everything up at a time that works for you.

Self-install

You’ve got this. Just pick up your equipment and connect everything to begin service. Call with any questions along the way.

Seasonal users

Service for a second home? You can pause for months at a time during off-seasons and pick right back up when you return.

Move FAQs

What do I do with my existing equipment?

Please bring all your Cox equipment to your new residence (box, modem, wires/cables, etc). You’ll need these if you’re self-installing at your new home. If you’re getting a professional installation, they’ll install this equipment or swap it out for better equipment if eligible. Make sure you have any TVs, computers, etc. available where you want them in your new home.

There may be an installation fee for self-installation and a slightly higher fee for professional installation. Depending on your services, you may be eligible for a waiver of these installation charges. Cox professional installations are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new home as quickly as possible.

When transferring your current service(s), you’ll keep your current rates. If you’re eligible for any promotions, we’ll contact you shortly after submitting your request. Please note that the transfer of your services includes any Cox.com User IDs / passwords, authorized users, email addresses, email boxes and email content and your digital telephone number, if applicable.

Yes, you or someone who is at least 18 years old must be present for a professional installation visit.

In most cases, yes. We’ll check to make sureyou can self-install your service if you’re comfortable. Cox Move Specialists will review factors like the amount of time since prior installation, type of service or equipment you currently have and whether it has been previously available at your new home. If there are any issues, they’ll contact you shortly after submitting your request.

Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient installation times.

If you’re looking to disconnect or cancel your Cox service, please Contact us for assistance.

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