transfer your cox services
Bring your service to your new home.
How transferring your service works
It only takes four easy steps to get your move on its way.
Get help transferring services from your old home to your new one
We'll make sure you get all the right equipment and info for your move
Self-install or we'll do it for you professionally
Kick back, relax and get ready to experience great service at your new place
make the most of your move
Quick move tips
Moving can be a hassle. That's why you'll maintain access to wifi hotspots and TV service through the Contour App while moving. Here are more ways to help get your move started.
With a quick search, we can tell if your new home is in an area we service.
Not a DIY type? No worries, we'll bring you the right equipment and set everything up at a time that works for you.
You’ve got this. Just pick up your equipment and connect everything to begin service. Call with any questions along the way.
Service for a second home? You can pause for months at a time during off-seasons and pick right back up when you return.
What do I do with my existing equipment?
Please bring all your Cox equipment to your new residence (box, modem, wires/cables, etc). You’ll need these if you’re self-installing at your new home. If you’re getting a professional installation, they’ll install this equipment or swap it out for better equipment if eligible. Make sure you have any TVs, computers, etc. available where you want them in your new home.
Am I going to be charged an installation fee?
There may be an installation fee for self-installation and a slightly higher fee for professional installation. Depending on your services, you may be eligible for a waiver of these installation charges. Cox professional installations are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new home as quickly as possible.
How do I get the best deal?
When transferring your current service(s), you’ll keep your current rates. If you’re eligible for any promotions, we’ll contact you shortly after submitting your request. Please note that the transfer of your services includes any Cox.com User IDs / passwords, authorized users, email addresses, email boxes and email content and your digital telephone number, if applicable.
Do I need to be home during installation?
Yes, you or someone who is at least 18 years old must be present for a professional installation visit.
Can I take my same equipment and install it myself?
In most cases, yes. We’ll check to make sureyou can self-install your service if you’re comfortable. Cox Move Specialists will review factors like the amount of time since prior installation, type of service or equipment you currently have and whether it has been previously available at your new home. If there are any issues, they’ll contact you shortly after submitting your request.
Will I be charged while my service is disconnected?
Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient installation times.
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