transfer your cox services
Bring your service to your new home
Move your services in as fast as 5 minutes. Complete the process online today.
How transferring your service works
It only takes four easy steps to get your move on its way.
Get help transferring services from your old home to your new one
We'll make sure you get all the right equipment and info for your move
Install it yourself or a technician will connect your service
Kick back, relax and get ready to experience great service at your new place
make the most of your move
Quick move tips
Moving can be a hassle. That's why you'll maintain access to wifi hotspots and TV service through the Contour App while moving. Here are more ways to help get your move started.
With a quick search, we can tell if your new home is in an area we service.
You’ve got this. Just pick up your equipment and connect everything to begin service. Visit Cox.com/installhelp or call with any questions along the way.
Not a DIY type? No worries, bring all of your equipment (remote, box, modem, wires/cables, etc.) and we’ll set everything up at a time that works for you.
Service for a second home? You can pause for months at a time during off-seasons and pick right back up when you return. Visit Cox.com/seasonal or call with any questions.
What do I do with my existing equipment?
Please bring all your Cox equipment to your new residence (box, modem, wires/cables, etc), from the wall out to your devices. Unless the equipment belongs to the current residence, you’ll need to bring all of your equipment, from the wall out, to install service at your new home. Make sure you have any TVs, computers, etc. available where you want them in your new home.
Am I going to be charged an installation fee?
When you install your services using the Cox Easy Connect installation option, there are no activation or install fees. When the home or services are not eligible for an Easy Connect or you would prefer a technician to install your services, the Pro Connect option has a fee. Cox Pro Connects are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new home as quickly as possible.
How do I get the best deal?
When transferring your current service(s), you’ll keep your current rates. If you’re eligible for any promotions, we’ll contact you shortly after submitting your request. Please note that the transfer of your services includes any Cox.com User IDs / passwords, authorized users, email addresses, email boxes and email content and your digital telephone number, if applicable.
Do I need to be home during installation?
Yes, you or someone who is at least 18 years old must be present when an experienced Field Service Technicians visits to complete a Pro Connect.
Can I take my same equipment and install it myself?
In most cases, yes. We’ll check to make sure your home is eligible for Easy Connect. Cox reviews factors like the amount of time since the last date of service, the type of service or equipment you currently have and whether it has been previously available at your new home. The Easy Connect option may not be available. If the house is eligible and you are comfortable, you can install your service. Assistance on how to complete an Easy Connect can be found on Cox.com/installhelp. If you are unable to complete an Easy Connect, and require onsite assistance you may request a Pro Connect Conversion.
Will I be charged while my service is disconnected?
Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that Pro Connect installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient Pro Connect installation times.
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