Your new address matched multiple addresses. If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
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Unfortunately at this time, we cannot fulfill a request to move your services online. Please call your friendly Cox Representative at (800) 261-8422 to move your services to your new home. Thank you for your loyalty.
Unfortunately, our services are not available at
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Cox makes it easy to stay connected in 2 easy steps, even if we don't have the pleasure to serve you in the future.
Please call your friendly Cox Representative at (855) 815-5764 to disconnect your services.
Easily find your new cable provider with the free SmartMover service. Simply click the link below.
We should be able to provide services at the address you entered, but we can't confirm online.
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Not your address? Enter a different address here.
Please call your friendly Cox Representative at (844) 209-8847 to request a serviceability check.
Great! Cox services are available at:
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Next, let's review your current plan that you want to move. You'll have the ability to change it if needed.
Great! Cox services are available at:
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Next, let's review your current plan that you want to move. You'll have the ability to change it if needed.
Great! Cox services are available at:
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Next, let's review your current plan that you want to move. You'll have the ability to change it if needed.
Welcome Back [[udo.cFName]]! Are you still in the process of moving to your new address below?
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Welcome Back! Are you still in the process of moving to your new address below?
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Welcome Back! Are you still in the process of moving to your new address below?
[[udo.moveToStreet]], [[udo.moveToApt]]
[[udo.moveToCity]], [[udo.moveToState]] [[udo.moveToZip]]
Edit this address
Leaving for the season?
If you’re headed out of town for an extended period of time you can easily pause your service until your return.
How transferring your service works
It only takes four easy steps to get your move on its way.
Order
Get help transferring services from your old home to your new one
Move
We'll make sure you get all the right equipment and info for your move
Install
Install it yourself or a technician will connect your service
Enjoy
Kick back, relax and get ready to experience great service at your new place
make the most of your move
Quick move tips
Moving can be a hassle. That's why you'll maintain access to wifi hotspots and TV service through the Contour App while moving. Here are more ways to help get your move started.
Check availability
With a quick search, we can tell if your new home is in an area we service.
Easy Connect
You’ve got this. Just pick up your equipment and connect everything to begin service. Visit Cox.com/installhelp or call with any questions along the way.
Pro Connect
Not a DIY type? No worries, bring all of your equipment (remote, box, modem, wires/cables, etc.) and we’ll set everything up at a time that works for you.
Seasonal users
Service for a second home? You can pause for months at a time during off-seasons and pick right back up when you return. Visit Cox.com/seasonal or call with any questions.
You qualify for FREE Cox Internet, saving up to $30/mo. through the Affordable Connectivity Program.
You qualify to save up to $30/mo. through the Affordable Connectivity Program and may be eligible for FREE Cox Internet with Connect2Compete.
You qualify to save up to $30/mo. through the Affordable Connectivity Program and may be eligible for FREE Cox Internet with Connect Assist.
You qualify to save up to $30/mo. through the Affordable Connectivity Program with Cox Internet.
You may apply to qualify for FREE Cox Internet, saving up to $30/mo. through the Affordable Connectivity Program.
See if you qualify for FREE Cox Internet, saving up to $30/mo. through the Affordable Connectivity Program. Enter your address to find out if you qualify!
Credit typically begins within 1 bill cycle; limited-time program; subject to change; other restrictions apply. Learn more.
Move FAQs
How do I stay connected while I move?
If you're moving and between addresses, with your Cox Internet service, over 4M hotspots are available to help you stay connected. Enable your wireless device and search for available networks. In your list, select "CoxWiFi" or "CableWiFI". Launch your internet browser and sign in with your Cox User ID and password. You can find hotspots by looking at the Cox app or by going to our Cox Hotspots map.
What do I do with my existing equipment?
Please bring all your existing Cox equipment to your new home. This includes all the wires, cables, boxes, modems, etc. Also, to ensure easy installation, make sure you have any TVs, computers, etc. placed where you want them in your new home. If you are a Quick Connect customer, please leave the equipment that was there when you first moved in.
Am I going to be charged an installation fee?
When you install your services using the Cox Easy Connect installation option, there are no activation or install fees. When the home or services are not eligible for an Easy Connect or you would prefer a technician to install your services, the Pro Connect option has a fee. Cox Pro Connects are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new home as quickly as possible.
How do I get the best deal?
When transferring your services you will be able to keep similar services, and in most cases have the ability to modify your services to your liking. Due to variance in pricing across different regions, your price may fluctuate slightly when keeping similar services.
Do I need to be home during installation?
Yes, you or someone who is at least 18 years old must be present when an experienced Field Service Technicians visits to complete a Pro Connect. If you opt for Easy Connect, you will be able to complete the install yourself whenever you'd like.
Can I take my existing equipment and install it myself?
In most cases, yes. We’ll check to make sure your home is eligible for Easy Connect. Cox reviews factors like the amount of time since the last date of service, the type of service or equipment you currently have and whether it has been previously available at your new home. The Easy Connect option may not be available. If the house is eligible and you are comfortable, you can install your service. Assistance on how to complete an Easy Connect can be found on Cox.com/installhelp. If you are unable to complete an Easy Connect, and require onsite assistance you may request a Pro Connect Conversion.
Will I be charged while my service is disconnected?
Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that Pro Connect installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient Pro Connect installation times.
Not planning on keeping Cox when you move?
If you're looking to disconnect or cancel your Cox service, please contact us (https://www.cox.com/residential/contactus.html) for assistance.
How do I uninstall my equipment?
Uninstallation is pretty simple! If you are using Easy Connect, we recommend taking a picture of your current equipment and wires so you can reference at your new home. Start by unplugging the power cord(s) and the coaxial cable(s) from the wall. Continue to remove any other plugs that may be connected and store everything in a well padded box. That’s it!
My move-in date has changed. How do I change the move date of my services?
No problem - we can easily change the move date of your services! Just call us at (844) 300-7313 to change your date.
Will any of my services change?
Depending on what's available at your new address, we will make sure you have the most up to date services and equipment. In the event your existing plan contains outdated services, we'll create a special move plan for you that upgrades the outdated services with new and improved versions, all for around the same price!
What if I want to change my services when I move?
If eligible, you will be provided the opportunity to change your services online. Follow the easy process at the top of this page.
Will I be able to keep my phone number?
In most cases you will be able to keep your phone number. However there are a small portion of customers where their phone number cannot move to a different area. You will be shown the portability of your phone number during the easy online move process.
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