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Internet support FAQs

If you're having trouble connecting to the internet, let's start with checking for an outage.

 

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Customers with existing Cox.net email addresses can access Cox Email via myemail.cox.net. Use these tips for additional information about your Cox.net email account.

 

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My WiFi provides a comprehensive view into your Cox in-home WiFi network. As a primary account holder, you can manage your home and guest networks through My Account on Cox.com at www.cox.com/mywifi.

 

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Cox Security Suite Plus powered by McAfee® is a free service included with Cox Internet. You can protect and manage up to five devices. Learn how to download it here.

 

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A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to optimize your in-home WiFi to achieve the best speeds and connectivity.

 

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Panoramic Wifi Gateway customers can use the free Cox Panoramic Wifi app available on the App Store or Google Play.

 

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A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to optimize your in-home WiFi to achieve the best speeds and connectivity.

 

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Most third-party email clients available on computers and other devices can be configured to send and receive Cox Email. Choose one of the following server settings options to set up send and receive Cox Email in a third-party email client.

 

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Check where to see your Technicolor CGM4141 modem information and find quick troubleshooting tips.

 

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Check the speed of your device's connection to the Internet and explore steps you can take to improve performance. For the speed test to provide the most accurate results, use a computer with a Wired (Ethernet) connection, turn off wifi, and close all other programs on your computer.

 

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Panoramic WiFi from Cox is an innovative high speed Internet experience that is designed to meet your needs by offering full wall-to-wall coverage, fast speeds, and support tools to manage your in-home WiFi network.

 

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Most WiFi-enabled computers and devices can connect to your In-Home WiFi network. To help you get the most out of your In-Home WiFi, Cox provides the following steps to help you connect your device.

 

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Stay connected away from home with free, unlimited access to over 650,000 wifi hotspots nationwide—the largest wifi hotspots network in the nation—with Cox High Speed Internet Preferred and higher plans.

 

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Cox WiFi provides access to Wi-Fi hotspots for Cox Internet Preferred package and higher customers, at no additional charge.

 

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Check where to see your Arris CM8200 modem information and find quick troubleshooting tips.

 

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Check where to see your Arris TG1682 modem information and find quick troubleshooting tips.

 

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Follow these steps to connect a router or modem with an ethernet cable.

 

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In recent years, fewer customers have taken advantage of a Cox Email account, so we decided to modify our email service to better serve our customers. As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.

 

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Check your Cox Email via myemail.cox.net or through compatible clients on your computer and phone.

 

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Cox offers two additional data plans beyond the monthly plan automatically included with your service.

 

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