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Internet connection support
Optimize your internet connection and be prepared for work with these helpful tips:
Tips for working from home
Tips for working from home
Information, guidelines, and tips to assist you with increasing your Cox home network's performance while working from home.
Improving your home wifi
Improving your home wifi
Check out our comprehensive wifi improvement guide as we tackle some of the most common wifi problems users face today.
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Internet support FAQs
Why isn't my Internet working?
Why isn't my Internet working?
If you're having trouble connecting to the internet, let's start with checking for an outage.
Does Cox offer email addresses?
Does Cox offer email addresses?
Customers with existing Cox.net email addresses can access Cox Email via myemail.cox.net. Use these tips for additional information about your Cox.net email account.
How do I manage my wifi network?
How do I manage my wifi network?
My WiFi provides a comprehensive view into your Cox in-home WiFi network. As a primary account holder, you can manage your home and guest networks through My Account on Cox.com at www.cox.com/mywifi.
How do I get Cox Security Suite Plus?
How do I get Cox Security Suite Plus?
Cox Security Suite Plus powered by McAfee® is a free service included with Cox Internet. You can protect and manage up to five devices. Learn how to download it here.
How do I make my wifi signal stronger?
How do I make my wifi signal stronger?
A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to optimize your in-home WiFi to achieve the best speeds and connectivity.
How do I use the Panoramic Wifi app?
How do I use the Panoramic Wifi app?
Panoramic Wifi Gateway customers can use the free Cox Panoramic Wifi app available on the App Store or Google Play.
How can I improve my in-home wifi? Why is my wifi slow?
How can I improve my in-home wifi? Why is my wifi slow?
A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to optimize your in-home WiFi to achieve the best speeds and connectivity.
How do I set up Cox Email on my computer? How do I set up Cox Email on my phone?
How do I set up Cox Email on my computer? How do I set up Cox Email on my phone?
Most third-party email clients available on computers and other devices can be configured to send and receive Cox Email. Choose one of the following server settings options to set up send and receive Cox Email in a third-party email client.
What are the details of my Technicolor CGM4141 modem?
What are the details of my Technicolor CGM4141 modem?
Check where to see your Technicolor CGM4141 modem information and find quick troubleshooting tips.
How do I test my internet speed?
How do I test my internet speed?
Check the speed of your device's connection to the Internet and explore steps you can take to improve performance. For the speed test to provide the most accurate results, use a computer with a Wired (Ethernet) connection, turn off wifi, and close all other programs on your computer.
What is panoramic wifi?
What is panoramic wifi?
Panoramic WiFi from Cox is an innovative high speed Internet experience that is designed to meet your needs by offering full wall-to-wall coverage, fast speeds, and support tools to manage your in-home WiFi network.
How do I connect a new device to my Cox wifi network?
How do I connect a new device to my Cox wifi network?
Most WiFi-enabled computers and devices can connect to your In-Home WiFi network. To help you get the most out of your In-Home WiFi, Cox provides the following steps to help you connect your device.
How do I connect to a Cox hotspot?
How do I connect to a Cox hotspot?
Stay connected away from home with free, unlimited access to over 650,000 wifi hotspots nationwide—the largest wifi hotspots network in the nation—with Cox High Speed Internet Preferred and higher plans.
What are Cox hotspots?
What are Cox hotspots?
Cox WiFi provides access to Wi-Fi hotspots for Cox Internet Preferred package and higher customers, at no additional charge.
What are the details of my Arris CM8200 modem?
What are the details of my Arris CM8200 modem?
Check where to see your Arris CM8200 modem information and find quick troubleshooting tips.
What are the details of my Arris TG1682 modem?
What are the details of my Arris TG1682 modem?
Check where to see your Arris TG1682 modem information and find quick troubleshooting tips.
Can I set up a new Cox Email address?
Can I set up a new Cox Email address?
In recent years, fewer customers have taken advantage of a Cox Email account, so we decided to modify our email service to better serve our customers. As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.
How do I check my Cox Email?
How do I check my Cox Email?
Check your Cox Email via myemail.cox.net or through compatible clients on your computer and phone.
Can I get more internet data? How much data does my Internet plan allow?
Can I get more internet data? How much data does my Internet plan allow?
Cox offers two additional data plans beyond the monthly plan automatically included with your service.