INTERNET SUPPORT
INTERNET SUPPORT
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Internet support topics
Internet support topics
Read Internet DIY articles
Read Internet DIY articles
Using the Cox device speed test tool
Using the Cox device speed test tool
Learn about our speed test tool that measures latency, download, and upload speeds on the Cox network.
Cox Security Suite Plus Powered by McAfee©
Cox Security Suite Plus Powered by McAfee©
Cox Security Suite Plus powered by McAfee® is a free service included with Cox High Speed Internet.
Improving your in-home Wifi network
Improving your in-home Wifi network
In today's wireless world, it is important to know how to optimize your in-home Wifi to achieve the best speeds and connectivity.
Get support for Panoramic Wifi
Get support for Panoramic Wifi
Panoramic Wifi from Cox is a high speed internet experience designed to meet your needs by offering wall-to-wall wifi coverage, fast speeds, and support tools to manage your in-home WiFi networks.
Learn about cyber security solutions
Learn about cyber security solutions
Whatever your cybersecurity needs, we’re here to help with a full range of solutions that are included with your services or easily added on.
Troubleshoot slow internet speeds
Troubleshoot slow internet speeds
Follow a few steps to diagnose your slow internet speeds.
Using Cox Hotspots with Panoramic Wifi
Using Cox Hotspots with Panoramic Wifi
This free feature for customers with a Cox Panoramic Wifi Gateway gives access to Cox Hotspots nationwide, saving you on cellular data usage by using your Cox login credentials.
Get Advanced Security on the Panoramic Wifi App
Get Advanced Security on the Panoramic Wifi App
Advanced Security is a smarter, more personalized way to safeguard your home wifi network from the dangers that live on the web.
Support videos
Support videos
Watch quick how-to videos
Internet support FAQs
Why isn't my Internet working?
Why isn't my Internet working?
If you’re having trouble connecting to the Internet, your first step should be checking for an outage.
Does Cox offer email addresses?
Does Cox offer email addresses?
If you have an existing Cox.net email addresses you can open Cox Email by going to myemail.cox.net. Use these tips for additional information about your Cox.net email account.
How do I manage my wifi network?
How do I manage my wifi network?
Primary account holders can manage their home and guest networks through My Wifi at www.cox.com/mywifi.
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How do I get Cox Security Suite Plus?
How do I get Cox Security Suite Plus?
Cox Security Suite Plus powered by McAfee® is a free service included with Cox Internet, allowing you to protect and manage up to five devices.
How do I improve my wifi connection?
How do I improve my wifi connection?
A wired Ethernet connection always provides the fastest speeds. But in today's wireless world, it is important to know how to optimize your in-home WiFi to achieve the best speeds and connectivity.
How do I get the Panoramic Wifi app?
How do I get the Panoramic Wifi app?
You can download the free Panoramic Wifi app through the App Store and Google Play
How do I set up Cox Email on my computer? How do I set up Cox Email on my phone?
How do I set up Cox Email on my computer? How do I set up Cox Email on my phone?
Most third-party email clients available on computers and other devices can be configured to send and receive Cox Email. Just choose from these server setting options to set up, send and receive Cox Email in a third-party email client.
How do I test the speed of my smart devices?
How do I test the speed of my smart devices?
You can check your devices’ connection speeds and explore steps you can take to improve performance by running our speed test. If you’re testing your computer, you’ll get the most accurate results by using a wired (Ethernet) connection, turning off wifi, and closing all other programs on your computer.
What is Panoramic Wifi?
What is Panoramic Wifi?
Panoramic Wifi from Cox is an innovative high speed Internet experience that offers fast, reliable speeds around your home and support tools to manage your home network.
What are Cox Hotspots and how do I connect to them?
What are Cox Hotspots and how do I connect to them?
Cox Hotpots are a network of 650,000 wifi hotspots nationwide—the largest in the nation—available with Cox Internet Preferred and higher plans. When you’re near a hotspot, you can connect to them by searching for available networks using your smart devices.
Can I get more Internet data?
Can I get more Internet data?
Check where to see your Arris TG1682 modem information and find quick troubleshooting tips.
Yes. We offer two additional data plans beyond the monthly plan that’s included in your service.
Can I set up a new Cox Email address?
Can I set up a new Cox Email address?
In recent years, fewer customers have taken advantage of a Cox Email account, so we decided to modify our email service to better serve our customers. As of August 15, 2019, Cox no longer offers the ability to create new Cox Email accounts.
How do I check my Cox Email?
How do I check my Cox Email?
You can check your Cox Email by going to myemail.cox.net or through compatible clients on your computer and phone.
Looking for more?
Looking for more?
Boost your connections
Boost your connections
Get the most from your Internet every day with these tips and tricks.
Free online security
Free online security
Stay protected from identity theft, viruses and more with Cox Security Suite Plus—included with your Internet plan.