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cox complete care

Get answers to your toughest tech issues

Have our tech support experts on your side 24/7/365. Cox Complete Care goes beyond our standard tech support to offer you top-notch help however and whenever you need it.

Reach out to us anytime, anywhere

Our experts are always there for you with a full-service approach to tech support.

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Remote assistance

Whether you’re at home or on the go, help is just a chat or phone call away.

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We'll come to you

Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.

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Around-the-clock support

Get the answers you need by calling us or chatting with us online 24/7/365.


remote and in-home support

You’re completely covered

Cox Complete Care offers full-service tech support to help you tackle any issues.

Advanced Tech Support

  • Get answers online or on the phone 24/7 for your connected devices, including Homelife devices
  • Malware removal
  • Software installation and reconfiguration
  • General troubleshooting and technology education

In-home tech visits

  • You're covered for the $75 service call charge (some exceptions apply)
  • We'll repair and replace fittings, splitters and wiring
  • Techs can identify bad connections, unauthorized outlets and jacks
  • We'll verify modems, routers and other Cox equipment
  • Coverage for Homelife service truck rolls

Internet bundles with Cox Complete Care

Enjoy a full internet experience

With days full of video calls, emails, remote learning, and unwinding at the end of the day with your favorite entertainment, our Internet Bundles have you covered. Get the speed you need, Cox Complete Care advanced tech support, and reliable, secure wifi coverage with Panoramic Wifi. Plus, you’ll get extra monthly savings and 24-month price stability.

What to expect from Cox

Perks of picking your plan

Here are some things you can count on when shopping for Internet plans and bundles.  

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Shop with confidence

Our 30-day money-back guarantee lets you adjust or change your plan with no pressure.

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Flexibility and control

Create a personalized package that’s just right for you. After checking out, you’ll be able to make updates to your package whenever your needs change.

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Same price online 

Whether you order easily online, over the phone or visit one of our stores—you’ll get exactly the same price.

Cox Complete Care FAQs

Cox Complete Care provides expert support for:

  • Virus and malware removal
  • PC cleanup
  • Troubleshooting
  • Operating system updates
  • Software installation and configuration
  • Network setup, configuration, and security
  • Connecting devices to your home network
  • Content backup and retrieval
  • Smart home appliances
  • TVs and gaming systems
  • Smart home hubs
  • Other wifi-connected devices

You're also protected from costly in-home service calls to repair wiring.

Yes. Our techs provide set up assistance, configuration and troubleshooting for a wide range of home electronics including TVs, gaming systems and connected devices such as Amazon Echo and Google Home. They can also help set up smart home hubs (including Homelife Hubs) and provide support for Homelife services and equipment

Yes, with Cox Complete Care you don’t have to pay the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wifi. Some exceptions apply.

You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not used Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.

Looking for more?

Shop internet plans

Discover easy ways to get the fastest speeds from your Internet package.

Easy Connect

Set up your services at your own convenience with Easy Connect installation.  

Get fast support

Troubleshoot your services easily with helpful how-to videos and articles.

Some exceptions apply. Taxes extra. Please refer to Complete Care terms.

*See 30-Day Money-Back Guarantee terms and conditions.