Remote and on-site tech support when you need it.
Cox Complete CareSM goes beyond standard technical support. You get remote support for PC, laptop and application issues as well as the ability to have an in-home technician come to the home for internal wiring repairs; no additional fees from you.
COX COMPLETE CARE PROVIDES A SUITE OF TECHNICAL SUPPORT OFFERINGS
Technical Support & Security
Let our expert agents remotely:
- Remove viruses, malware and spyware
- Resolve computer issues like crashes, frozen screens and slow connections
- Provide set up assistance and configuration for home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home
- Enable and configure security software for your WiFi network and connected devices
In-home technician support
Have a technician at your home make repairs and take preventative actions such as:
- Repairing and replacing wires damaged by animals or normal wear-and-tear
- Replacing existing fittings, splitters, amplifiers and outlets
- Verifying modems, routers and other equipment provided by Cox
- Identifying incorrect connections and unauthorized outlets or jacks
Education & Training
Let our team help you:
- Create integration across devices
- Pair devices using Bluetooth
- Get the most out of your connected home devices
- Connect and configure printers and other WiFi-enabled devices
- Back up and restore files on the Cloud
GET SUPPORT THAT GOES ABOVE AND BEYOND
With Cox Complete CareSM, you can reduce your worries. You have 24/7 access to live customer support and technical support services.* Plus, as your phone, Internet and TV equipment provider, we will not charge you additional fees for repairs to your services and Cox equipment.**
Add to any TV, Internet, or Bundle package for only
Already a Cox Complete CareSM customer?
Call (877) COX-ASST for assistance.
FREQUENTLY ASKED QUESTIONS
How is Cox Complete Care (CCC) different from Cox Service Protection Plan (CSPP)?
Cox Complete CareSM (CCC) is a comprehensive support solution that covers a wide range of support needs, that goes beyond the scope of CSPP. Similar to CSPP, Cox Complete CareSM covers inside wiring repair for Cox Phone, Internet and TV service. However, in addition to wiring repair, CCC also includes advanced tech support, such as virus detection and removal, PC troubleshooting and clean-up, software configuration, and technology training and advice.
I already subscribe to CSPP, can I upgrade to Cox Complete Care?
Yes, CSPP subscribers can upgrade to Cox Complete CareSM simply by adding the service online here. When you upgrade, CSPP will automatically be removed from your account.
I’m a Cox Complete Care subscriber and I’m having issues with my computer/connected devices, what number do I call for support?
Cox Complete CareSM customers should call 877-COX-ASST (877-269-2778), a dedicated support line, for all their support needs.
I’m a CSPP subscriber and experiencing issues with my Cox service, where should I turn for support?
Cox.com offers support through our deep library of self-service articles and videos. In addition, customers can contact support agents via phone or chat with their support needs.
