Go beyond standard tech support
Receive expert help for your toughest tech issues. With Cox Complete Care, you’ll have access to online, over-the-phone and in-home support whenever you need it.
Our experts are here for you
Get the tech support you need, however and wherever you need it.
Whether you’re at home or on the go, help is just a phone call or chat away.
We'll come to you
Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.
Get the technology answers you need anytime. We’re available online 24/7/365.
Don't know how you could improve it. Your rep saved my bacon again from a very probable scammer that had taken over my computer. I can't thank him enough.
It was a very helpful session, the technician was top notch. I was delighted.
The technician from Complete Care was extremely knowledgeable and only took him a few minutes to resolve my problem!
Your service is worth every penny just to know you’re there when I need you.
Honestly, my experience was top notch and I can't think of anything that could have made it any better. The technician that helped me was spot on with everything and was very polite to boot.
The people at Cox Complete Care could not be better. They helped me a number of times…Without them I would not have a computer. Your technicians are the best… As long as I have a computer I will have Cox Complete Care.
Agent was great. With his willingness and patience we solved my problem. He also gave me good tips to avoid running into the same problem again. Thank you.
I was very pleased with the help the young man gave me. And he was very patient with an old lady who is not very computer smart!!
remote and in-home support
One plan, two types of coverage
Check out the features of our most advanced tech support service yet.
Advanced Tech Support
In-home tech visits
Cox Complete Care FAQs
I’m a Cox Complete Care subscriber and I’m having issues with my computer/connected devices, what number do I call for support?
Can the Cox Complete Care technicians help me set up or troubleshoot my smart home hub?
Yes. Cox Complete Care provides set up assistance, configuration and troubleshooting for a wide range of home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home. Excludes support for Homelife services and equipment.
I may need a technician to visit my home to fix an issue with my Cox services. Does Cox Complete Care cover the cost of service calls?
Yes, with Cox Complete Care you are covered from the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wi-fi. Some exceptions apply.
Is there a minimum commitment?
You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not utilized Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.