cox complete care
Get answers to your toughest tech issues
Have our tech support experts on your side 24/7/365. Cox Complete Care goes beyond our standard tech support to offer you top-notch help however and whenever you need it.
Already have Cox Complete Care? Contact us
Reach out to us anytime, anywhere
Our experts are always there for you with a full-service approach to tech support.
Whether you’re at home or on the go, help is just a chat or phone call away.
We'll come to you
Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.
Get the answers you need by calling us or chatting with us online 24/7/365.
Cox Complete Care is the main reason that I've been a Cox customer for so long. You're there when I need you.
Service was excellent. So glad your reps are there whenever we need them.
She really took the time to explain to me what she was doing, had a lot of patience and set up my printer scanner!
My experience was the best it could be & I'm grateful for the assistance.
I am very happy that I signed up for Cox Complete Care.
The service was first-class, highly professional and very much appreciated.
The experience went perfect. He knew how to solve my Apple computer problem and did so quickly. Thanks!!
The rep at Complete Care walked me through connecting my new wireless laser jet printer so now I'm back in business.
remote and in-home support
You’re completely covered
Cox Complete Care offers full-service tech support to help you tackle any issues.
Advanced Tech Support
In-home tech visits
Internet bundles with Cox Complete Care
Enjoy a full internet experience
With days full of video calls, emails, remote learning, and unwinding at the end of the day with your favorite entertainment, our Internet Bundles have you covered. Get the speed you need, Cox Complete Care advanced tech support, and reliable, secure wifi coverage with Panoramic Wifi. Plus, you’ll get extra monthly savings and 24-month price stability.
What to expect from Cox
Perks of picking your plan
Here are some things you can count on when shopping for Internet plans and bundles.
Shop with confidence
Our 30-day money-back guarantee† lets you adjust or change your plan with no pressure.
Flexibility and control
Create a personalized package that’s just right for you. After checking out, you’ll be able to make updates to your package whenever your needs change.
Same price online
Whether you order easily online, over the phone or visit one of our stores—you’ll get exactly the same price.
Cox Complete Care FAQs
What does Cox Complete Care include?
Cox Complete Care provides expert support for:
You're also protected from costly in-home service calls to repair wiring.
If I have Cox Complete Care, which number should I call for support?
Can Cox Complete Care techs help set up or troubleshoot my electronics?
Yes. Our techs provide set up assistance, configuration and troubleshooting for a wide range of home electronics including TVs, gaming systems and connected devices such as Amazon Echo and Google Home. They can also help set up smart home hubs (including Homelife Hubs) and provide support for Homelife services and equipment
I may need a technician to make a home visit. Does Cox Complete Care cover the cost of service calls?
Yes, with Cox Complete Care you don’t have to pay the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wi-fi. Some exceptions apply.
Is there a minimum length of time that I have to keep Cox Complete Care?
You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not used Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.
Looking for more?
Shop internet plans
Discover easy ways to get the fastest speeds from your Internet package.
Set up your services at your own convenience with Easy Connect installation.
Get fast support
Troubleshoot your services easily with helpful how-to videos and articles.
Some exceptions apply. Taxes extra. Please refer to Complete Care terms.