cox complete care

It's our most advanced tech support yet

Get around-the-clock help for all your tech support needs for just $10 per month.

Already have Cox Complete Care? Contact us

Go beyond standard tech support

Receive expert help for your toughest tech issues. With Cox Complete Care, you’ll have access to online, over-the-phone and in-home support whenever you need it.

Our experts are here for you

Get the tech support you need, however and wherever you need it.

Remote assistance

Whether you’re at home or on the go, help is just a phone call or chat away.

We'll come to you

Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.

Around-the-clock support

Get the technology answers you need anytime. We’re available online 24/7/365.

Testimonials

Cox Complete Care is the main reason that I've been a Cox customer for so long. You're there when I need you.

Peter S.

Service was excellent. So glad your reps are there whenever we need them.

Richard M.

She really took the time to explain to me what she was doing, had a lot of patience and set up my printer scanner!

Susan H.

My experience was the best it could be & I'm grateful for the assistance.

Julie C.

I am very happy that I signed up for Cox Complete Care.

Brian H.

The service was first-class, highly professional and very much appreciated.

George M.

The experience went perfect. He knew how to solve my Apple computer problem and did so quickly. Thanks!!

Roger H.

The rep at Complete Care walked me through connecting my new wireless laser jet printer so now I'm back in business.

Kenneth B.

remote and in-home support

One plan, two types of coverage

Check out the features of our most advanced tech support service yet.

Advanced Tech Support

Get answers online or on the phone 24/7 for your connected devices, including Google Home and Amazon Alexa
Malware removal
Software installation and reconfiguration
General troubleshooting and technology education

In-home tech visits

You're covered for the $75 service call charge (some exceptions apply)
We'll repair and replace fittings, splitters and wiring
Techs can identify bad connections, unauthorized outlets and jacks
We'll verify modems, routers and other Cox equipment

Get advanced tech support for only $10/mo.

Add Cox Complete Care to any Internet, TV or Bundle package during checkout.

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Already have Complete Care? Call us for assistance. See contact info

Cox Complete Care FAQs

What does Cox Complete Care include?

Cox Complete Care provides expert support for:

Virus and malware removal
PC cleanup
Troubleshooting
Operating system updates
Software installation and configuration
Network setup, configuration, and security
Connecting devices to your home network
Content backup and retrieval
Smart home appliances
TVs and gaming systems
Smart home hubs
Other wifi-connected devices

You're also protected from costly in-home service calls to repair wiring.

I’m a Cox Complete Care subscriber and I’m having issues with my computer/connected devices, what number do I call for support?

Cox Complete Care customers should call our dedicated support line for all their support needs. See contact info

Can the Cox Complete Care technicians help me set up or troubleshoot my smart home hub?

Yes. Cox Complete Care provides set up assistance, configuration and troubleshooting for a wide range of home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home. Excludes support for Homelife services and equipment.

I may need a technician to visit my home to fix an issue with my Cox services. Does Cox Complete Care cover the cost of service calls?

Yes, with Cox Complete Care you are covered from the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wi-fi. Some exceptions apply.

Is there a minimum commitment?

You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not utilized Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.

Some exceptions apply. Taxes extra. Please refer to Cox Complete Care Terms.