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COX COMPLETE CARESM

Remote and in-home technical support for just $10/mo.

We’re here for you anytime you need advanced technical troubleshooting

Cox Complete Care goes beyond standard technical support. It combines remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.

 

Laptop with question mark in center of screen in gray representing technical support and security done remotely

24/7 technical support and security done remotely

  • Remove viruses, malware and spyware

  • Enable and configure security software for your WiFi network and devices

  • Resolve computer crashes, frozen screens, slow connections and more

  • Install and configure operating system updates

  • Set up assistance and configuration for connected devices
 
Wrench icon gray representing in-home wiring repair, detection and prevention

In-home wiring repair, detection and prevention

  • We’ll repair and replace wires damaged by animals or normal wear-and-tear

  • Replace existing fittings, splitters, amplifiers and outlets

  • Verify modems, routers and other Cox equipment

  • Identify bad connections and unauthorized outlets or jacks
Education graduation cap icon gray representing customer education and training

Customer education and training

  • Learn to create integration across devices

  • Pair devices using Bluetooth

  • Connect and configure printers and other WiFi-enabled devices

  • Back up and restore files on the Cloud

  • Get help with applications and learn about new technology

Ready to add Cox Complete Care to any TV, Internet or Bundle package for only $10/mo.?
Choose an offer and add Cox Complete Care during checkout.

Terms and Conditions

Already a Cox Complete Care customer? Call (877) COX-ASST for help.

Cox Complete Care FAQs

Cox Complete Care customers should call 877-COX-ASST (877-269-2778), a dedicated support line, for all their support needs.

Yes. Cox Complete Care provides set up assistance, configuration and troubleshooting for a wide range of home electronics including televisions, gaming systems and connected devices such as Amazon Echo and Google Home. Excludes support for Homelife services and equipment.

Yes, with Cox Complete Care you are covered from the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wi-Fi. Some exceptions apply.

You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not utilized Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.

Some exceptions apply. Taxes extra.