The average household today has more than 6 connected devices using data for social networking, streaming video or music, gaming, web surfing, emailing, uploading photos or video chatting. All of this online activity, or data usage, consumes bandwidth. Data usage is the total amount of data transferred between your device and the Internet. This includes streaming video, downloading files, downloading software updates, and streaming music. It also includes uploading files such as photos to sites like Instagram and Facebook and backing up documents to Cloud services such as Dropbox. In some circumstances, viruses, spyware, malware or an open, unsecured WiFi network accessed by non-household members can drive data usage.
The amount of data you use is based on what you’re doing online, not on the amount of time you spend online. For example, streaming a 30 minute HD TV show will use more data than spending two hours on Facebook and checking emails.
In most households, the majority of data use can be attributed to streaming movies and television shows. Most of Cox's High Speed Internet packages include a sizable data plan with 1 TB of data each month. The overwhelming majority of Cox customers are currently on a data plan that meets their needs every month.
You can estimate your household's data needs with the Data Usage Calculator. Current Cox customers can also view their current and past data usage by logging in and viewing their Data Usage Meter or downloading the Cox Connect mobile app.Learn More
A Gigabyte, or "Gig" is a standard unit used to measure data transferred between your network and the Internet. It is sometimes represented as simply GB. We calculate your monthly data usage based on the number of gigabytes used.
How Big is a Gig?
With just 1 Gigabyte you could, on average, do any one of the following:
Most Cox Internet Packages include a monthly 1 TB data plan. Here’s an example of all you can do with 1 TB (1,024 GB) in a given month without exceeding the data plan.
Visit our Data Plans & Usage Support page for more information on what impacts usage and how to get the most out of your service.Learn More
No matter how you spend time online, follow these tips to optimize your usage and maximize your monthly investment.
Make use of these easy to use tools to help manage your data
The Data Usage Meter is available to all Cox High Speed Internet customers and provides an easy way to check your daily, monthly and historical High Speed Internet data usage at any time.
Located in a secure area of the website, the Data Usage Meter must be accessed via login with your User ID and Password. If you don't yet have a User ID, please visit our Account Registration and Preferences article to learn how to set one up.
Keep track of your data usage on the go with the Cox Connect mobile app. You can view current and past data usage. Download the Cox Connect app now for iOS and Android.
Use the Data Usage Calculator to learn how different online activities affect your monthly usage. Make sure to include all devices and activities from your household to get near accurate estimate of your usage.
In markets where applicable, you will receive alerts to keep you informed about your data usage. Cox will notify you by email and Cox browser alert when you have used 85% and 100% of your Data Plan. If you continue to use more data, we will notify you again if you reach 125% of your Data Plan. Please verify that we have your preferred email address for email notifications. Visit My Account to update the email address in your profile.