Panoramic Wifi Upgrade Program
Get an equipment upgrade when it’s time.
Upgrade in four easy steps
Enjoy automatic software updates, the option to upgrade your gateway every three years, and all the latest features of Panoramic Wifi—at no additional cost.
Are you upgrade-ready?
See if it’s been three years already and whether your Panoramic Wifi Gateway is eligible for upgrades by visiting the equipment page in My Account. Just log in with your Cox User ID and Password.
Request your new equipment
Keep that login info handy when you request your upgraded gateway.
Get up and running
Once you receive your upgraded Panoramic Wifi Gateway, follow the step-by-step self-install instructions provided, or watch the how-to video below.
Easily return old equipment
After installing your new equipment, you can mail your old equipment back to us or bring it to a store. We’ll take it from there. Learn more
Your gateway to better
Unlike a typical modem, your Panoramic Wifi Gateway connects your home to the internet and provides wifi for all your devices. That means more reliable coverage and a fast wifi connection, along with a whole suite of unique features.
BENEFITS OF YOUR UPGRADED GATEWAY
Enjoy your updated gateway at home
Get the most from your wifi every day with your upgraded Panoramic Wifi Gateway.
Consider it covered
Stream around the house with wall-to-wall coverage and enjoy better wifi performance than before.
Bring on the devices
With smart wifi technology, Panoramic Wifi automatically connects your device to the strongest wifi connection to keep your devices going.
Make installation even easier
Once you receive your upgraded gateway and Easy Connect kit, come back to this page to see this convenient step-by-step installation video.
Panoramic Wifi Equipment Upgrade FAQs
Why should I upgrade my Panoramic Wifi Gateway?
With the upgraded gateway, you’ll get a better wifi experience.
Do I have to pay for this upgrade?
This great benefit is included with your Panoramic Wifi Gateway subscription, so there are no gateway upgrade fees.
Do I have to upgrade my gateway?
It’s not necessary, but upgrading your equipment when you are eligible every three years gives you updated equipment so you get the most from your internet package.
How can I get help installing the equipment after receiving my package?
The Easy Connect kit is included at no additional charge and has everything you need to self-install your gateway. You can also visit our support page to view helpful support videos.
Are there any special features included with the Cox Panoramic Wifi Gateway?
Panoramic Wifi Gateway subscribers can enjoy the following benefits included with their service at no additional cost:
Related Internet topics
Looking for more?
Learn the simple way to set up your equipment with guided step-by-step instructions.
The Cox app
See how to pay bills, manage your account, control your wifi and more with just a few simple taps.
With a Cox Panoramic Wifi Gateway subscription, you will receive automatic software updates to your gateway, and every three years, you’re eligible to swap for an upgraded device. If you already have our latest device for your internet plan, you can log in to My Account Overview | Cox Communications via Cox.com and select Equipment to track your next device upgrade. Other restrictions apply. Program subject to change.
For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary and depend on equipment [cox.com/modems], end user devices, and other factors [cox.com/internetdisclosures]. Learn more about our speed plans [cox.com/dataspeedplans].Maximum available speeds may vary depending on service area.
Internet service details. All services and plans subject to Cox Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.