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Panoramic Wifi Upgrade Program

Get an equipment upgrade when it’s time.

Upgrade in four easy steps

Enjoy automatic software updates, the option to upgrade your gateway every three years, and all the latest features of Panoramic Wifi—at no additional cost.

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Are you upgrade-ready?

See if it’s been three years already and whether your Panoramic Wifi Gateway is eligible for upgrades by visiting the equipment page in My Account. Just log in with your Cox User ID and Password.

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Request your new equipment

Keep that login info handy when you request your upgraded gateway.

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Get up and running

Once you receive your upgraded Panoramic Wifi Gateway, follow the step-by-step self-install instructions provided, or watch the how-to video below.

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Easily return old equipment

After installing your new equipment, you can mail your old equipment back to us or bring it to a store. We’ll take it from there. Learn more

Your gateway to better

Unlike a typical modem, your Panoramic Wifi Gateway connects your home to the internet and provides wifi for all your devices. That means more reliable coverage and a fast wifi connection, along with a whole suite of unique features.


Enjoy your updated gateway at home  

Get the most from your wifi every day with your upgraded Panoramic Wifi Gateway.

Consider it covered

Stream around the house with wall-to-wall coverage and enjoy better wifi performance than before.  

Bring on the devices

With smart wifi technology, Panoramic Wifi automatically connects your device to the strongest wifi connection to keep your devices going.  

Make installation even easier

Once you receive your upgraded gateway and Easy Connect kit, come back to this page to see this convenient step-by-step installation video.


Panoramic Wifi Equipment Upgrade FAQs

With the upgraded gateway, you’ll get a better wifi experience.

This great benefit is included with your Panoramic Wifi Gateway subscription, so there are no gateway upgrade fees.

It’s not necessary, but upgrading your equipment when you are eligible every three years gives you updated equipment so you get the most from your internet package.

The Easy Connect kit is included at no additional charge and has everything you need to self-install your gateway. You can also visit our support page to view helpful support videos.

Panoramic Wifi Gateway subscribers can enjoy the following benefits included with their service at no additional cost:

  • Access to the Cox Panoramic Wifi app from Google Play or the App Store
  • 24/7 wifi network protection with Advanced Security, which blocks malicious websites and suspicious IP addresses while providing real-time notifications when threats are detected.
  • Automatic software updates and the option of equipment upgrades every three years.

Looking for more?

Easy Connect

Learn the simple way to set up your equipment with guided step-by-step instructions.

The Cox app

See how to pay bills, manage your account, control your wifi and more with just a few simple taps.

Internet plans

Browse all our options to find the right speed for your lifestyle.


With a Cox Panoramic Wifi Gateway subscription, you will receive automatic software updates to your gateway, and every three years, you’re eligible to swap for an upgraded device. If you already have our latest device for your internet plan, you can log in to My Account Overview | Cox Communications via Cox.com and select Equipment to track your next device upgrade. Other restrictions apply. Program subject to change.

For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary and depend on equipment [cox.com/modems], end user devices, and other factors [cox.com/internetdisclosures].  Learn more about our speed plans [cox.com/dataspeedplans].Maximum available speeds may vary depending on service area.

Internet service details. All services and plans subject to Cox Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.