Learn about internet data usage
1.25 TB of data included every month
Whether you’re streaming your favorite show or video chatting with your friends, your data is what gets the job done. Our internet plans automatically come with 1.25 TB (terabytes) of data every month to help you connect to everything important.
HOW IS YOUR DATA USED
What can you do with 1.25 TB of data every day?
Keep a family full of gamers, TV buffs and social media stars happy. 1.25 TB is more than enough data for the majority of households. Here are a few examples of what your household could do with 1.25 TB every day in a month.
Stream 10 hours of your favorite shows in HD video and music for 7+ hours every day.
Play online multi-player games with your friends and family for 3 hours every day.
Video chat for your work-from-home meetings and remote learning needs 8 hours every day.
Browse different websites and also check your emails for 9 hours every day.
Use the Data Usage Calculator to estimate your household's monthly usage.
your activity and devices
What impacts data usage?
All downloaded and uploaded data delivered over your Cox Internet service counts towards your data plan. There are two main factors that contribute to your monthly data usage.
How you use your internet impacts your data usage. For example, watching an hour of streaming content uses a higher amount of data than an hour of checking emails.
The number of internet connected devices and the number of people using these devices in your household also impacts data usage. More devices connected to the same network means more data being used.
I've gone over my data plan
What happens if I go over my data plan?
If it's your first time going over, we’ll issue a one-time courtesy credit that covers any overage charges in that cycle.
If you go over in future billing cycles, we’ll automatically add another 50 gigabytes for $10 and so on until you reach our $100 limit of data overage charges ($30 limit for ConnectAssist customers), or until your next usage cycle begins.
how to monitor data usage
Track your household’s usage
Cox will automatically notify you via text message and/or email when you pass certain thresholds of data usage during your cycle. Make sure to register for a Cox user ID and password to manage your notification preferences and access your data usage tools in My Account or the Cox app.
Use the Cox app to quickly access your monthly Data Usage Details on your home screen under your Internet service information.
how to lower your data usage
Try these five easy tips
Adjust your image and video quality settings in streaming apps and websites such as Netflix or Hulu. Higher quality settings (HD, 4K) consume a large amount of data.
Disable the auto-play feature on streaming apps. Netflix, YouTube, and other platforms often automatically continue to play new content even after the original video concludes.
Make sure to close out any apps you are no longer using. Video streams on services like Netflix or apps on your Contour Stream Player continue to consume data if you leave them running.
If you have a security camera, go into settings to reduce resolution and frequency of uploads (recording only when motion is detected instead of 24/7, for example).
Cloud services like iCloud and Google Drive often back up your files automatically in the background. Check your settings to ensure only the items you really need are being uploaded.
Data usage FAQs
Have more questions about using your data? Here are some answers:
Is unlimited data included with Gigablast and Ultimate internet tiers?
Gigablast and Ultimate Internet tiers come with 1.25 TB (1,280 GB) of data. If you feel you need more data than 1.25 TB, you can add the Unlimited Additional Data Plan.
Does ConnectAssist include data?
Our ConnectAssist internet tier comes with 1.25 TB (1,280 GB) of data. But if you go over, it’s just $10 for each additional 50 gigabytes used with a max of $30 in overage charges, until your next usage cycle begins.
Do I have a data plan?
Yes. All of our residential Internet plans include 1.25 TB (1,280 GB) of data. This data comes at no additional cost.
Do other Internet providers have data plans based around data usage?
Yes. Most Internet service providers (ISP) base their data plans around data usage.
When does my data limit reset?
Each month, your monthly usage cycle will start and end on the same dates. It’s worth noting that usage cycle dates are different than the dates on your bill. Additionally, these dates can be found on the data usage meter on the Cox app and on Cox.com.
How much data do I need now that I am working from home a lot?
Due to an increase in the number of people working from home and sheltering in place as a result of COVID-19, we have increased our data plan allowance by 25%. With 1.25 TB of data, we believe this amount is more than enough to cover extra usage. Check out the data usage calculator to pinpoint how much data you think you’ll need.
How do I know how much data I have used?
There are several ways you can keep track of your data usage. Cox.com offers a Data Usage Meter—which is also available on the Cox app. If you use the Cox app, you have the ability to add a miniature meter widget to your smartphone’s home screen. If you’re using Panoramic Wifi, you can use the Panoramic Wifi app to see which devices are using the most data in your household. Additionally, you can set notification preferences to alert you via SMS or email when you reach certain thresholds towards your included monthly data.
I don’t think I am receiving my data usage notifications.
Check to make sure your email address and phone number are correct in the My Profile section of your account.
Are there restrictions on how I can use my Internet connection?
All data plans are subject to the Acceptable Use Policy, including potential actions for abuse. The Acceptable Use Policy prohibits activities that negatively impact network performance for you and other customers. The use of servers, or file-sharing applications that consume extreme amounts of data that could impede traffic flow for your immediate area are just a few examples
Related internet topics
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Internet service details. All services and plans subject to Cox's Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.