COX ACCESSIBILITY FEATURES
More accessibility means a better experience for everyone
Made with you in mind
Whatever your needs may be, we have the technology to help. Our devices and services can help people with sight, hearing and mobility needs.
Here's how we can help
Make your TV accessible
We have a variety of services to accommodate your needs, from audio descriptions of your favorite shows to large button remotes.
Homelife makes it easier
Use your Voice Remote to access your Homelife system. Control your thermostat, lights and door locks right from your couch so you don’t miss a moment of your favorite show.
The power of Voice
If you have hearing or speech impairments, you can still use your phone thanks to our Telephone Relay Service.
Braille and larger print
Get a bill you can easily read with alternate bill statement options like braille and larger print. Traditional paper and paperless are available, too.
TV accessibility services
Easily navigate menus and channels with these helpful accessibility features, available with all your Contour TV services.
Use the Contour Voice Remote to easily search, surf and record your favorite programs with simple voice commands. See how it works here.
Experience a talking guide that reads what’s on your screen, like program descriptions and navigation options in an easy-to-use way. See how it works here.
Placed into natural pauses in the dialogue, audio descriptions paint a picture of the settings and action in a show for the visually impaired. See how it works here. Learn how to set up SAP settings for audio descriptions.
Closed captioning provides written descriptions of dialogue and sound effects, so you can follow the story without sound. Learn how to set up closed captioning.
tv devices with accessibility features
Getting assistance with your TV
You can use several assistive technology devices available with your Contour TV service that can make enjoying your shows easier.
Big button remote
The big button remote features larger type that is much easier to read, and they’re available on all our Contour platforms. See big button remote user guides
Accessible video navigation equipment
If you’re visually impaired, you can request accessible video navigation equipment to replace your current video receiver. Apply here
Wireless Contour Stream
With the Wireless 4k Contour Stream Player, you can put your TV in any room of your house without a hard-wired connection. Learn more about Contour Stream
Control your TV from a web browser
Accessible Web Remote
The Accessible Web Remote is a web-based remote control for your tablet or computer that allows assistive technologies, such as sip-and-puff, switch controllers, and eye gaze software, to navigate Contour features.
To access, visit webremote.cox.com and pair the web remote app with your Cox user ID and password.
homelife accessibility features
Voice commands with Homelife
With Homelife, you can use voice commands like, “turn on lights,” and “raise temperature” to control the smart devices in your home. For security devices like smart locks, you can just use the Homelife app or Touchscreen.
Voice Accessibility features
Telephone Relay Service
If you have hearing or speech impairments, Telecommunications Relay Service (TRS) 711 lowers communication barriers by linking standard telephones with text telephones and other telecommunications devices.
Billing accessibility options
Paperwork for the visually impaired
Braille and large-print billing statements can be found under the Manage Billing tab in My Account (you’ll need your Cox User ID and Password). Plus, you can request user guides in Braille or large print using this form.
Support for customers with disabilities
Questions? We now have a specially trained support team to meet your accessibility needs. Click for support or give us a call at 1-888-266-1304.
Deaf and hard of hearing customers who speak American Sign Language can now connect with us directly without the need for an interpreter by clicking on the “ASL Now” button below.
ASL Now support is available between the hours of 12:00 PM to 1:00 AM Central Time.
To better serve our customers of all abilities, we offer the option for you to disclose any accessibility needs.
Frequently asked questions
What is accessibility?
Accessibility is how available and useful our products and services are to people with different types of disabilities.
What is voice guidance?
Voice guidance is a talking guide that reads what's on the screen including program descriptions and navigation options. Voice guidance allows you to effortlessly explore content and find favorite shows and movies.
Who is voice guidance intended for?
Voice guidance is intended for customers who rely on audio feedback to interact with products and services—including customers with visual disabilities or who have difficulty reading. Voice guidance is available to everyone who has Contour 2 TV.
Which Contour devices support voice guidance?
Voice guidance is available for Contour 2 TV equipment.
How does voice guidance differ from voice control and audio description?
Voice guidance, Voice Control and audio description are three distinct features, all available through Contour 2, each with benefits to a person who has visual disabilities:
How do I manage (turn off and on) closed captions?
Contour 2 customers can say “Closed Captions” into their voice remote. Other video customers can turn Closed Captions off and on as well.
How do I request a large button remote?
We’ve created an alternative big button remote to enable all our customers to have the same great experience with our products. To request a big button remote, call our Specialized Accessibility Support Center at 1-888-266-1304.
How do I request a braille or large print bill?
Along with traditional paper and Paperless billing, Cox has alternate bill statement options for customers with additional needs. To request a braille or large print bill, call our Specialized Accessibility Support Center at 1-888-266-1304. Or sign in to your account, then choose billing options: paper bill. You can select braille or large print.
Can I use cox.com with assistive technologies?
We strive for compliance with WCAG 2.1 'A' and 'AA' standards in order for customers using assistive technologies like screen readers and screen magnifiers to navigate effectively, and we're continuing to make improvements. For feedback or questions, contact us at firstname.lastname@example.org or call 1-888-266-1304.
What is Specialized Accessibility Support?
Specialized Accessibility Support allows customers who rely on key services—including closed captioning, video description and voice guidance—access to a specially trained support team.
What types of issues does the Specialized Accessibility Support team handle?
The Specialized Accessibility Support team can help with using Accessibility products and features including closed captioning, video description, voice guidance, requesting a braille or large print bill, requesting a big button remote and applying for a number of exemptions for customers with disabilities.
How do I contact the Accessibility Support Center for Customers with Disabilities?
How do I qualify for the accessible video navigation equipment exemption?
Cox TV subscribers with visual impairment can request accessible video navigation equipment to replace their current video receivers.
How do I apply for the accessible video navigation equipment exemption?
How do I apply for the data usage billing exemption?
In order to qualify for the accessible video navigation device at no additional charge benefit, customer must: Be clinically diagnosed as legally blind or visually impaired; Legally blind: Any individual who has a visual acuity of 20/70 or worse in the better eye with best correction, or a total field loss of 140 degrees. Additional factors influencing visual impairment might be contrast sensitivity, light sensitivity, glare sensitivity, and light/dark adaptation. Visually impaired: Any individual who has a visual acuity of 20/70 or worse in the better eye with best correction, or a total field loss of 140 degrees. Additional factors influencing visual impairment might be contrast sensitivity, light sensitivity, glare sensitivity, and light/dark adaptation. Fill out and sign a company provided application; Provide proof of eligibility in the form of a letter on letterhead and signed by certified medical provider or appropriate group/agency attesting to the qualifying disability; Submit application and accompanying proof of eligibility within 20 days of service initiation to receive discounted monthly recurring and installation charges. Customers not submitting application and accompanying proof of eligibility within 20 days of service initiation may be subject to full monthly recurring and installation charges. Discounted monthly recurring charges will commence and credit for installation charges will be applied upon Cox’s receipt and processing of qualifying eligibility documentation; Recertify at a period of 12-23 months after initial installation and annually thereafter by submitting a new company provided application and accompanying proof of eligibility. All other terms and conditions of service are governed by the Residential Customer Service Agreement located at https://www.cox.com/aboutus/policies/customer-service-agreement.html.