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Maximize your internet speed

Get full speed from your Internet

Understanding your speed

There’s more to getting the fastest speeds from your package than just plugging in. Here are three big factors that determine if you’re getting the most from your Internet plan or not.

Make the right connections

It’s pretty simple: a strong internet connection leads to fast speeds. You can improve your internet speed by changing your type of Internet connection, working with your network settings and managing connected devices.

Equipment

Get the most from your Internet plan by having an up-to-date router and modem, as well as wifi devices with current technology.

Pick the right spot

Cover your home with a strong wifi signal by placing your router in a central location out in the open.

Improve your Internet speed

If you want to get the most from your speeds, you’ll need to have a strong Internet connection. These tips and tricks will help:

Cox Wifi is super-fast, but plugging in your Ethernet cable to your computer will create a direct connection to your package’s fastest speeds.

Sharing larger files like music or videos can reduce your Internet speed. Getting a faster Internet plan will help you share away without losing speed. 

Power up your wifi by checking your wifi transmission power settings and turning them to maximum. 

Keep track of how your Internet is being used. Online activities that use a lot of data, like gaming or video chats, can slow down the wifi for everyone else.

Free up your wifi by turning off devices that aren’t being used.

Routers with dual-band technology give your devices more ways to avoid heavy wifi traffic.

Replace outdated equipment that can slow down your network.

Panoramic Wifi app

Put your network in your pocket

View and manage your connected devices, check your Internet connection and troubleshoot problems with the Panoramic Wifi app—all you need is a My Account User ID and Password. Learn more about the Panoramic Wifi app  

 

 

Download Contour App on the App Store icon in color Download Contour App From Google Play Store

How equipment affects speed

Use the right equipment

Experience the best of your Internet by trying out these tech-related tips:

The best band for your devices

Keep your wifi traffic running smoothly by getting a dual-band wifi router. Put your main equipment on the 5Ghz band and mobile devices on the 2.5Ghz band for the faster speeds. 

Be a modem matchmaker

Make sure you have a modem that can handle faster Internet speeds. To get speeds higher than 25 Mbps, you’ll need a DOCSIS 3.0 or 3.1 modem. Also, retire older wifi devices that have older technology—they can seriously slow down your network.

Turn off inactive devices

More connected devices means a slower network. Turn off any devices you aren’t using to get faster speeds.

Router placement

Put your router in its perfect place

Delete and reactivate email accounts by visiting My Profile on cox.com. Use your My Account User ID and Password to sign in.

Routers send out a wifi signal in all directions, so place your router in the center of your home to get the most coverage. 

Keeping your Gateway in a cupboard or closet will reduce wifi speed and the distance your signal will travel. 

Figure out where you use your wifi most and place your router nearby with a clear line of sight to that room. 

There are a number of objects that can reduce or interfere with your wifi signal. Avoid floors, thick walls, reflective surfaces and fishtanks, as well as electronic devices and other wifi devices. 

Internet service details. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block thereafter, except for Unlimited Data Plan subscribers. Unused data does not roll over. See Speeds and Data Plans Information for details on internet service and data plans. See cox.com/datausage for complete data usage details.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.