moving cox homelife security

1. Take inventory. Before you call us, note all of your Homelife Security equipment. Download printable inventory form
2. Pro or self-uninstall. Decide if you’d like to uninstall the equipment yourself or have a tech come to your home and uninstall the equipment for $99. What’s covered? Uninstall link here
3. Understand your new home. We’ll need to get some important info about the home you’re moving to before we schedule your install. Discuss these and any other concerns with your Cox sales representative:
   a. Is your new home larger than 4,000 square feet? If so, we’d like to send a Professional Security Consultant to your home to ensure proper coverage
   b. Does your new home have an existing security system? If so, our installer will need to know
   c. Will you be mounting any cameras outside? If so, there’s an additional charge for outdoor installation of cameras
4. Transport equipment. You’ll be responsible for moving all your equipment to your new home, including your Touchscreen Control Panel and any cords, brackets or other accompanying supplies. If equipment is incomplete or damaged, additional charges may apply
5. Review City Ordinances. If moving to a different city or county, you may be required to obtain a new/different Alarm user Permit. Click here for Homelife ordinances by state.

What’s covered with Professional Uninstall:

All Homelife-installed equipment is removed from their installed locations using appropriate tools to avoid damaging the equipment

What’s not covered:

• Uninstallation of non-Homelife (pre-existing) security devices
  
• Re-installation of previous equipment replaced with Homelife devices such as thermostats and door locks

*Homeowners are responsible for filling holes left by screws or touching up paint following the removal of mounted devices.

1. Take inventory. Before you call us, take inventory of all your Homelife Security equipment. Click here for a printable inventory form.
2. Pro or Self-uninstall. Decide if you’d like to uninstall the equipment yourself or have a tech come to your home and uninstall the equipment for $99. What is covered? Uninstall link here
3. Understand your new home. We need to understand some important info about the home you’re moving to before we schedule your installation. Discuss these things and any other concerns with your Cox sales representative:
   a. Is your new home larger than 4,000 square feet? If so, we’d like to send a Professional Security Consultant to your home to ensure proper coverage
   b. Does your new home have an existing security system? If so, our installer will need to know
   c. Would you like to add additional equipment to your system? Now’s a great time to buy because there’s a discount for Homelife equipment purchased before or at the time of installation
   d .Will you be mounting any cameras outside? If so, there’s an additional charge for outdoor installation of cameras
4. Sign new service agreement. You’ll be required to sign your new Homelife Service Agreement before Homelife service is installed at your new home. If you haven’t received the Service Agreement via email, please contact your sales representative
5. Transport equipment. You’ll be responsible for moving all your equipment, including your Touchscreen Control Panel and any cords, brackets or another accompanying supplies, to your new home. If equipment is incomplete or damaged, additional charges may apply
6. Review city ordinances. If moving to a different city or county, you may be required to obtain a new/different Alarm User Permit. Click here for Homelife ordinances by state.

All Homelife-installed equipment is removed from their installed locations using appropriate tools to avoid damaging the equipment.

What’s not covered:

• Uninstallation of non-Homelife (pre-existing) security devices
• Re-installation of previous equipment replaced with Homelife devices such as thermostats and door locks

*Homeowners are responsible for filling holes left by screws or touching up paint following the removal of mounted devices.

Return Homelife Touchscreen. If your Touchscreen Control Panel is leased, you’ll need to return it to Cox before you move. You can contact Homelife Support at 1-888-300-5121 to order your Touchscreen Return Kit for return via UPS at no extra cost or arrange for pickup. Call us or refer to your Service Agreement if you’re unsure if your Touchscreen is leased from us.