Learn about Cox in-home wifi hotspots
Your wifi network for friends and family
Share wifi safely
Your Cox In-Home Wifi Hotspot* lets you provide wifi access to guests without having to share your network password. *Available to Panoramic Wifi subscribers
When guests use your Cox In-Home Wifi Hotspot, their online activity will count towards their monthly data usage instead of yours.
Connecting to Cox In-Home Wifi hotspots
Help your guests get online in minutes
Disabling Cox In-Home Wifi Hotspots
How to turn off your guest network
For your security, your Cox In-Home Wifi Hotspot is automatically enabled. But if you’d like to turn it off, here’s how you can do it:
Sign in with your Cox User ID and Password
In the Password and Security section, click Privacy Settings
From Privacy Settings, under the Cox Hotspot section, click the button next to Disable
Click Save Changes
Cox In-Home Wifi Hotspots FAQs
What network should I use while at home – my private wifi network or the Cox In-Home Wifi Hotspot?
You should use your private wifi network while you are at home for the best wifi experience.
Does my Cox In-Home Wifi Hotspot affect the security of my home network?
Your hotspot is designed to work on a separate wifi network, so it does not affect your home network. By enabling guests to use “CoxWifi,” you increase your network security because you won’t need to provide your private home wifi network password to guests.
Will my address be shown on the hotspot location map or the Cox Wifi app?
No, we do not list residential customers’ addresses on the hotspot location map or in the Cox Wifi app.
Why don’t I see “CoxWifi” in my home?
Cox In-Home Wifi Hotspots are supported on our Panoramic Wifi gateways only. If you have an older Cox provided gateway, please contact our customer care team for an upgrade. Wireless routers that were purchased at a retail store will not support Cox In-Home Wifi Hotspots.
My wifi-enabled devices are connecting to “CoxWifi” when I am home – how do I make my private home network my default network?
Go into your device’s wifi settings to make sure you are connected to your private home network. You may need to select it manually if your device has connected to “CoxWifi” in your own home. If your device continues to connect to “CoxWifi,” you can always choose to “forget the network” from your wifi devices wifi settings menu.
Is there a limit to the number of devices that can connect to “CoxWifi” at one time?
Yes, we limit simultaneous access to a max of 5 devices for a better wifi experience.
My guests are unable to connect to “CoxWifi”. Is there an issue?
With your wifi-enabled device, verify that the “CoxWifi” signal is available and the device is connected. Open a Web browser and you should be directed to the Cox In-Home Wifi Hotspots sign-in page. Also double-check that your guest is a qualified Cox Internet customer. If the issue persists, please call customer support at 1-888-675-1787.
When can I expect my services to be restored?
During a natural disaster, it can be difficult to determine how long it’ll take to restore services. This is because of various factors including power restoration, storm debris in the way and current weather conditions. We’ll provide updates here on Cox.com as they’re available.
If you sign up for text messages, you’ll also receive an update when we’ve cleared any outages in your area. Signing up for text alerts and using the Cox app is the easiest way to receive updates on when your services are restored.
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Internet service details. All services and plans subject to Cox's Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.