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prepare for your install

A smooth install starts here

What happens during installation?

Here’s what to expect, along with a few steps to prepare.

Your technician will arrive

They’ll show up, ready to go, within your scheduled two-hour window.

You'll hear the game plan

Your technician will walk through your home, finding the best setup for your smart devices. Then they’ll hook everything up.

Ask away

Don’t be shy. Ask your technician anything about your new smart home.

Sit back and relax

Take a break while we set everything up. Appointments usually take less than an hour, depending on your services.

Meet your smart home starter kit

Check out the equipment that comes with your service or see what other devices are available.

Homelife equipment Touchscreen Control Panel

1 Touchscreen Control Panel

Arm your alarm and control your smart devices.

Homelife equipment HD camera

1 HD Camera

Keep tabs on home straight from your phone.

Homelife equipment Wireless sensor

2 Wireless Door/Window Sensors

Rest easy knowing nothing’s sneaking in or out.

Homelife equipment Motion sensor

1 Motion Sensor

Set motion Rules, like having cameras record when someone walks by.

Homelife equipment Security Signs

1 security sign, 2 window decals

Stop intruders in their tracks with security signs and window decals.

Homelife equipment Router

1 Homelife Router

Keep your smart home wifi-connected and running strong. (Please note that some future Homelife Security installations won’t require a security router)

installation requirements

Step-by-step prep

There are a few things you’ll need to do before your install.

  1. Sign the service agreement that was sent to the primary email on your Cox account (Never got one? Call 1-888-602-9625 or reach out to your sales rep.)
  2. You’ll get an email with a temporary Username and Password during the installation process, which you’ll need to complete the activation, so be sure you can access the email address listed on your Cox account during installation
  3. Make sure your Internet is running or being installed in the same visit (Homelife can’t be installed without an Internet connection)
  4. Download the Homelife app free from iTunesor the Google Store
  5. A homeowner over 18, who’s an authorized user on your Cox account, needs to be home during the installation (make sure they can access the system activation email)
  6. Technicians will need to get around to different parts of your home, so keep the pets contained, please
  7. Depending on where you live, you may need to get an alarm user permit (check your city’s requirements)
  8. On installation day, you’ll need to provide: your preferred 4-digit keypad code for arming/disarming your system, your preferred “secret word” to cancel false alarms, and at least two Emergency Dispatch contacts (the numbers the Central Monitoring Station will call to verify an emergency)
  9. Save Cox Central Monitoring Station as a contact (1-800-633-2677), so you know when we’re calling to verify an alarm
  10. Have your smartphone or tablet handy and fully charged

download the homelife app

Smart home, meet smartphone

You’ll need the Homelife app to set up your devices and control them from anywhere. Download the app to get started. See if your device is supported.

Download Homelife App on the App Store icon in colorDownload Homelife App From Google Play Store

security tips

Alarm tips and tricks

Once you’re all set up, try these tips to avoid false alarms. And here’s a few more tips for a healthy Homelife.

  1. Enter your permit number and expiration date in your account (in the Homelife app, go to the More menu and then select Account)
  2. Don’t move your Touchscreen Control Panel once it’s been installed (it could disrupt your home security service)
  3. Keep your emergency contacts up to date (in the Homelife app, go to the More menu and select Contacts)
  4. Make sure you save the Central Monitoring Station as a contact, so you know when we’re calling to verify an emergency (1-800-633-2677)

installing more devices

Make home even smarter

Want more cameras, lights, plugs or door locks? Just set them up yourself. Or give us a call and we’ll install any device for you—including thermostats, smoke/heat detectors, motion sensors and door/window sensors.

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html. Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.