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getting to know oliverSM

Meet your virtual assistant

When you need quick answers about your Cox services, Oliver’s got your back to help troubleshoot problems, pull up account details and connect you with our support team.


Whatever you need, Oliver can get you there

Oliver is an automated live chat designed to make your service and account support more convenient. There are several things Oliver can help you take care of on the spot, like viewing your account balance or choosing the right Internet speed. And if it’s something he can’t tackle, Oliver will fast-track your request directly to a live agent.

What you can do with Oliver

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Pay your bill

Quickly check your account balance and pay any statements straight from the chat.


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Get support 24/7

Have a question about your plan? Oliver can share helpful articles, pull up how-to guides and help troubleshoot any issue.

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Update your services

If you need to make a change, Oliver’s here to help update your services and get you set up with the right plan.

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Chat with a live agent

If you want to speak directly to our team, just type in Live Agent and Oliver will connect you.

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Support where you need it

You can chat with OliverSM on our website, or take him on the go with the Cox mobile app.

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So what can we help you with today?

 All you have to do is start a chat, and Oliver will either answer your question or direct you to a live agent who can help.

Related topics

Looking for more?


Troubleshoot your services, watch quick how-to videos and more.

Internet plans

Find the right speed and package to keep your home connected to everything.

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