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Earn your rewards today

How to redeem your Mastercard prepaid card

How does it work?

Order a service

First, you'll need a qualifying offer.

Redeem online

Then, claim your card online by the deadline provided.

Have a few things handy:
The Offer ID listed in your confirmation email
Your installation date or first date of your billing period
Your 16-digit Cox billing account number
Your service address

Receive card

After you activate your account and it's been in good standing for 90 days, we'll send your Mastercard Prepaid Card straight to your service address.

Please allow 4–6 weeks for delivery after the 90-day period.  

Mastercard Prepaid Card FAQs

How do I complete my application?

To complete your redemption application online, please follow the steps below:

  1.  Visit coxreward.com
  2. Have your Cox Account Number and Offer ID ready to begin
  3. Complete the online redemption application
  4. Enter your service address that reflects your Cox billing account

The offer ID is listed on the email that you received or was presented by the Cox representative at the time your order was placed. Please contact Cox Communications at 1 844-205-1021 if you are unable to locate your Offer ID.

Email example:

Cox Visa Prepaid Card email sample

Your Install Date is your first Billing Period date. If your Billing Period shows Apr 04, 2018-May then you will enter 4/4/2018.


Cox billing statement install date example

You can locate your 16 digit Cox Account Number on your billing statement.  Or, you can sign into your Cox Account by clicking here.

Your account number is found on the top right of your bill.  It will be shown in a sequence of 3 digits – 4 digits – 9 digits.  When submitting online, do not submit with dashes or spaces.

Billing statement example:

Cox billing statement account number example

Post office boxes are not valid street addresses and are not accepted. Incomplete or illegible claims will not be processed.

  1. You must have the required levels of service outlined in the offer.
  2. You must complete 90-days of continuous service.
  3. Ensure no past due balances at any point during the 90-days of continuous service.
  4. Submit your redemption application before the submission deadline.
  5. Prepaid card will be mailed to the address provided in redemption form.
  6. Submission deadline is 6 months from the Installation Date.

Your prepaid card will be mailed to the address provided in the redemption form. Please allow 4-6 weeks for delivery of your prepaid card after the 90 day validation period.

You will receive a Cox Visa® Prepaid Card. This Card, however, does not have ATM or cash access. PIN available, NOT REQUIRED.

Prepaid Card example:

Cox Mastercard Prepaid Card sample

Yes, you can use your prepaid card to pay for your bill online or by phone.

For more information about your card, click here and have your card number on hand.

Mastercard prepaid card offer available to new residential customers in Cox service areas subscribing to select offers by offer end date. To redeem, go online and redeem your prepaid card using the form at www.coxreward.com, selecting either a Prepaid Mastercard physical card or virtual account. Virtual account codes will be sent to the email address on redemption form; physical cards will be sent to the address submitted on your online redemption form. You must maintain your qualifying services and keep your account active and in good standing (no past-due balances) for a minimum of 90 days and through the date your redemption request is processed. Offer limited to U.S. residents, 18 years or older, who reside in participating Cox serviceable areas. Post office boxes are not valid street addresses and are not accepted. Incomplete or illegible claims will not be processed. Requests from clubs, groups, or organizations will not be honored, acknowledged or returned. Void where restricted or prohibited by law. Limit one offer per household. Please allow 4–6 weeks for delivery of your prepaid card after the 90–day validation period. For questions regarding the status of your prepaid card request, call 1-844-205-1021 or visit www.coxreward.com. Card/Virtual Account is issued by MetaBank®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Card can be used where Debit Mastercard is accepted. Virtual Account can be used for online, phone/mail orders, or in stores that accept mobile wallet. Card/Virtual Account valid for 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Other restrictions may apply.