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Fixing Internet Connection Problems

Are you a Cox Homelife subscriber? Contact us for assistance.

If you're having trouble connecting to the internet, use the following information to resolve common issues.

Note: Sign in to My Account online or the Cox App for detailed information about your location and service-impacting issue.

  • If you are in an outage, you can visit cox.com/outage to view the outage map.
    • Learn details about your outage.
    • Identify why you may be experiencing service issues.
    • See the severity in your surrounding area.
    • Search by zip code to see the number of outages in each area, impacted services, and how many customers are affected.
  • If there is no outage in your area and you are experiencing issues, visit www.cox.com/smarthelp and select Get SmartHelp to troubleshoot.
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