Updated 08/27/20
Cox Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.
Special Note: Internet packages vary by service area. See current package availability by checking service address on Pricing and Plans.
Pricing and Offers |
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Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
940 Mbps |
2. | Maximum upload speed |
35 Mbps or 940 Mbps based on the network architecture serving your physical address; 10 Mbps in limited areas to support consistent service across customers during periods of sustained increased internet usage. |
3. | Monthly data plan 1 |
1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
5. | Gigablast is not available to all Homes in all areas. | |
Pricing and Offers |
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Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed; |
500 Mbps |
2. |
Maximum upload speed |
10 Mbps or 500 Mbps based on the network architecture serving your physical address |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
Pricing and Offers |
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Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed; |
300 Mbps |
2. |
Maximum upload speed |
30 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
Pricing and Offers |
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Feature | Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
150 Mbps |
2. | Maximum upload speed |
10 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
Pricing and Offers |
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Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
50 Mbps |
2. | Maximum upload speed |
3 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
Pricing and Offers |
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Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
10 Mbps |
2. | Maximum upload speed |
1 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
To see if you qualify for Connect2Compete Internet service, please visit connect2compete.org/cox |
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Feature | Maximum Limit |
|
---|---|---|
1. | Maximum download speed | 25 Mbps |
2. | Maximum upload speed | 3 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
Pricing and Offers |
||
Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
50 Mbps |
2. | Maximum upload speed |
3 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
Pricing and Offers |
||
Feature |
Maximum Limit |
|
---|---|---|
1. | Maximum download speed |
25 Mbps |
2. | Maximum upload speed |
3 Mbps |
3. | Monthly data plan 1 | 1.25 TB (1,280 GB) combined download and upload |
4. | Data overage when not subscribing to additional data plans |
$10 for each 50 GB block (max overage charge of $100 per month) |
For more information on modems, please visit Choosing the Right Cable Modem.
Speeds: Downstream and upstream speeds as well as factors such as your in-home WiFi network and number of simultaneous users, can impact your Internet experience.
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
Cox will attempt to notify you by email and Cox Browser Alert when you have used 75%, 90%, 100%, and 110% of your Data Plan. If you use more data than is included in your plan, we will automatically add additional data for $10 per 50 Gigabyte (GB) block for that usage period and a charge of $10 will be reflected on your bill. Each time you need another 50 GB block, it will be automatically applied to your account and $10 will be added to your bill. Cox will credit you for the overage charges on your bill the first time you use more data than your data plan. You can always check your Data Usage by going to the Data Usage Meter located in Internet Tools. Please verify that we have the email address to which you prefer to receive email notification. Please visit my account profile and setting to update the email address in your profile. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. For more information on Data Usage, please see our Data Usage learning site. Click here for more information on StraightUp Internet Terms & Conditions. |
Feature | Maximum Limit | ||
---|---|---|---|
1. | Size of mailbox | 2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox and Gigablast has 15 gigabytes | |
2. | Maximum message size2 | 25 megabytes | |
3. | Dormant Mailbox Deleted3 | 180 days of email account inactivity on primary and secondary mailboxes | |
4. | Trash Folder Contents Deleted4 | Trash and Deleted Items folder contents will be deleted 30 days after being moved to these folders | |
5. | Unread Message Retention in Inbox5 | Sixty (60) days | |
6. | Unread Message Retention in Spam Folder6 | Thirty (30) days | |
7. | Email Account Message Sending Limits7 | To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection. | |
8. | Account Termination | Upon disconnection of your Cox High Speed Internet Service, Cox will delete your email address, mailbox, all email messages, and the associated content from each Cox email address associated with your account within 90 days of disconnection | |
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
*Applies only to existing Cox email accounts. As of August 15, 2019, we will no longer offer Cox Internet customers the ability to create new Cox email accounts. This change does not impact existing Cox email accounts. We will continue to support email service for customers that have email accounts created before August 15, 2019.
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