• Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR

Speeds and Data Plans Information for High Speed Internet Service

Updated 6/7/16

Cox High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox High Speed Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.

Ultimate Package

    Pricing and Offers

  Feature Maximum Limit

1.

Maximum download speed

Maximum download speed with PowerBoost® 1

200 Mbps

238 Mbps

2.

Maximum upload speed

Maximum upload speed with PowerBoost 1

20 Mbps

25 Mbps

3. Monthly data plan 2 1,000 GB combined 
download and upload

4. Online file storage
(Cloud Drive)
150 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Premier Package

    Pricing and Offers

  Feature Maximum Limit

1.

Maximum download speed

Maximum download speed with PowerBoost® 1

100 Mbps

125 Mbps

2.

Maximum upload speed

Maximum upload speed with PowerBoost 1

10 Mbps

13 Mbps

3. Monthly data plan 2 700 GB combined 
download and upload

4. Online file storage
(Cloud Drive)
100 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Preferred Package

    Pricing and Offers

  Feature Maximum Limit

1.

Maximum download speed

Maximum download speed with PowerBoost® 1

50 Mbps

63 Mbps

2.

Maximum upload speed

Maximum upload speed with PowerBoost 1

5 Mbps

6 Mbps

3. Monthly data plan 2 350 GB combined 
download and upload

4. Online file storage
(Cloud Drive)
50 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Connect2Compete
Package

    To see if you qualify for Connect2Compete Internet service, please visit connect2compete.org/cox
  Feature Maximum Limit
1.  Maximum download speed 10 Mbps
2. Maximum upload speed 1 Mbps
3. Monthly data plan 2 200 GB combined 
download and upload
4. Online file storage
(Cloud Drive)
5 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Essential Package

    Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 15 Mbps
2. Maximum upload speed 2 Mbps
3. Monthly data plan 2 250 GB combined 
download and upload
4. Online file storage
(Cloud Drive)
15 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Starter Package

    Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 5 Mbps
2. Maximum upload speed 1 Mbps
3. Monthly data plan 2 200 GB combined 
download and upload
4. Online file storage
(Cloud Drive)
5 GB
    GB = Gigabyte(s)
Mbps = Megabits per second

Modems

    For more information on modems, please visit Choosing the Right Cable Modem.

Understanding speeds and data plans

 

Speeds: Downstream and upstream speeds as well as factors such as your in-home WiFi network and number of simultaneous users, can impact your Internet experience.

In order to provide our customers with an estimate of the speeds that best fit their specific situation, Cox developed the Speed Advisor. Speed Advisor is a web-based interactive tool that gathers input on the number of users, devices and applications commonly used in their home and based on this input, recommends a Cox High Speed Internet package to best fit their needs.

Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes, as indicated above. Data Usage is the amount of data, or bandwidth, used from all of your online activities through your cable modem, router or WiFi modem. Cox managed content accessed through Cox-provided services does not count towards your data plan. These include Cox Digital Telephone, Cox Homelife and Video on-demand and TV content accessed through the Contour or Cox TV Connect apps. 

For more information on Data Usage, please see our Data Usage learning site.

Email

  Feature Maximum Limit
1.  Email mailboxes All packages: 10 separate email addresses with mailboxes.
2. Size of mailbox 2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox
3. Maximum message size4 20 megabytes
4. Dormant Mailbox Deleted5 Nine (9) months of email account inactivity on primary and secondary mailboxes5
5. Trash Folder Contents Deleted6 Trash and Deleted Items folder contents are subject to deletion at any time
6. Unread Message Retention in Inbox7 Sixty (60) days
7. Unread Message Retention in Spam Folder8 Twenty-one (21) days
8. Email Account Message Sending Limits9 To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
9. Account Termination Upon disconnection of your Cox High Speed Internet Service, Cox will delete your email address, mailbox, all email messages, and the associated content from each Cox email address associated with your account.

Footnotes

  1. PowerBoost®: PowerBoost® temporarily increases your download speed for the first 18 to 22 megabytes of a file when extra bandwidth is available. PowerBoost is a registered trademark of Comcast Corporation and is used with permission.

  2. Data Plan: A data plan is the amount of data included within your monthly Internet package, measured in Gigabytes. Cox-managed content accessed through Cox-provided services does not count towards your data plan. These include Cox Digital Telephone, Cox Homelife and Video on-demand and TV content accessed through the Contour or Cox TV Connect apps.

  3. Speeds: Actual speeds may vary.

  4. Maximum Message Size: This is the largest email you can send or receive, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages will not be sent or received if they exceed the maximum message size or if they would cause the storage limit on your mailbox to be exceeded.

  5. Dormant Mailbox Deleted: Any primary or secondary mailbox that is not checked for new email for at least nine (9) months following the last access by the user will be permanently deleted, and the contents will no longer be available. New messages sent to a mailbox that has been deleted will not be delivered. Customers will retain the right to the associated User ID as long as they remain a Cox customer in good standing and do not release the User ID. The Primary email account holder may reactivate dormant secondary mailboxes that have been deleted through Internet Tools, but may not reactivate mailboxes that have been deleted for inactivity as set forth above.

  6. Trash Folder Contents Deleted: Content in the Trash, Deleted Items, and/or any other folder where deleted messages are sent in Cox Webmail or on any other mail client may be deleted at any time and without notice. The Trash, Deleted Items, and similar folders are not message storage folders, and deleted messages are not retrievable. A message may be retained by downloading the message via POP-3 (like using Outlook Express) or moving it to a folder in Cox WebMail or the applicable mail client other than the Trash or Deleted Items folders (subject to mailbox size limits).

  7. Unread Message Retention in Inbox Folder: Messages that are marked as "unread" and remain in the Inbox for more than sixty (60) days are subject to deletion without notice. A message may be retained by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."

  8. Message Retention in Spam Folder: Messages that remain in the Spam folder for more than twenty-one (21) days after receipt are subject to deletion without notice. A message in the Spam Folder may be retained indefinitely only by moving it to an alternative folder in WebMail (subject to mailbox size limits).

  9. Email Account Message Sending Limits: To control automated spam messages, you may not send multiple messages beyond a limited number in an automated fashion (i.e., using a mass mailing client). Specific limits are not published because they vary from time to time depending on a variety of factors, but the limits are set such that a typical user should not be impacted. Cox uses other measures to control spam, including limiting the ability to send email from accounts that Cox believes are being abused, or have been compromised, for the purpose of sending spam. Again, typical users should not be impacted by these limits.

 

[Back to Top]