Speeds and Data Plans Information for High Speed Internet Service

Updated 11/09/18

Cox High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox High Speed Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.

Special Note: Available Speeds differ in the Douglas and Wickenburg, Arizona service. See current package availability by checking service address on Pricing and Plans.

Gigablast Package

		Pricing and Offers
	Feature	Maximum Limit
1.	Maximum download speed	1 Gbps
2.	Maximum upload speed	1 Gbps or 35 Mbps based on the network architecture serving your physical address
3.	Monthly data plan (Not applicable for customers in Virginia and Rhode Island )	1 TB (1,024 GB) combined download and upload
4.	Data overage when not subscribing to additional data plans (Arizona customers)	$10 for each 50 GB block
5.	Gigablast is not available to all Homes in all areas.

Available in select Cox service areas. See current package availability by checking service address on Pricing and Plans. Gigablast customers who signed up for service prior to 9/26/2017 are provided with an Unlimited Data Plan at no charge. 85x speed comparison based on maximum download speed of Cox Gigablast service (1 Gbps) vs. average DSL speed of major U.S. DSL providers (< 11 Mbps) per 2016 Measuring Broadband America – Fixed Broadband Report. Actual speeds may vary. Other restrictions may apply. See cox.com for more information.

Ultimate Package

		Pricing and Offers
	Feature	Maximum Limit
1.	Maximum download speed;	300 Mbps
2.	Maximum upload speed	30 Mbps
3.	Monthly data plan ²	1 TB (1,024 GB) combined download and upload
4.	Data overage when not subscribing to additional data plans	$10 for each 50 GB block

Preferred 150 Package

		Pricing and Offers
	Feature	Maximum Limit
1.	Maximum download speed	150 Mbps
2.	Maximum upload speed	10 Mbps
3.	Monthly data plan ²	1 TB (1,024 GB) combined download and upload
4.	Data overage when not subscribing to additional data plans	$10 for each 50 GB block

Connect2Compete
Package

		To see if you qualify for Connect2Compete Internet service, please visit connect2compete.org/cox
	Feature	Maximum Limit
1.	Maximum download speed	15 Mbps
2.	Maximum upload speed	1 Mbps
3.	Monthly data plan ²	1 TB (1,024 GB) combined download and upload

Essential 30 Package

		Pricing and Offers
	Feature	Maximum Limit
1.	Maximum download speed	30 Mbps
2.	Maximum upload speed	3 Mbps
3.	Monthly data plan ²	1 TB (1,024 GB) combined download and upload
4.	Data overage when not subscribing to additional data plans	$10 for each 50 GB block

Starter 10 Package

		Pricing and Offers
	Feature	Maximum Limit
1.	Maximum download speed	10 Mbps
2.	Maximum upload speed	1 Mbps
3.	Monthly data plan ²	1 TB (1,024 GB) combined download and upload
4.	Data overage when not subscribing to additional data plans	$10 for each 50 GB block

Modems

For more information on modems, please visit Cox certified Cable Modems.

Understanding speeds and data plans

Speeds: Downstream and upstream speeds as well as factors such as your in-home WiFi network and number of simultaneous users, can impact your Internet experience.

In order to provide our customers with an estimate of the speeds that best fit their specific situation, Cox developed the Speed Advisor. Speed Advisor is a web-based interactive tool that gathers input on the number of users, devices and applications commonly used in their home and based on this input, recommends a Cox High Speed Internet package to best fit their needs.

Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes and Terabytes, as indicated in the footnotes below. Data Usage is the amount of data, or bandwidth, used from all of your online activities. The following Cox services or video content do not count toward your data usage.

Cox Digital Telephone service.
Most video content accessed from your cable receiver, the Contour app, and on watchtv.cox.com.

Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.

In the Contour 2 on-screen guide, content marked with the icon will count toward your data usage.
In the Contour app and on watchtv.cox.com, content marked with the icon will count toward your data usage if your device is connected to your Cox Internet service.

Cox will attempt to notify you by email and Cox Browser Alert when you have used 85%, 100%, and 125% of your Data Plan. If you use more data than is included in your plan, we will automatically add additional data for $10 per 50 Gigabyte (GB) block for that usage period and a charge of $10 will be reflected on your bill. Each time you need another 50 GB block, it will be automatically applied to your account and $10 will be added to your bill. You can always check your Data Usage by going to the Data Usage Meter located in Internet Tools. Please verify that we have the email address to which you prefer to receive email notification. Please visit my account profile and setting to update the email address in your profile.

For more information on Data Usage, please see our Data Usage learning site.

Click here for more information on StraightUp Internet Terms & Conditions.

*Email

	Feature	Maximum Limit
1.	Size of mailbox	2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox and Gigablast has 15 gigabytes
2.	Maximum message size³	25 megabytes
3.	Dormant Mailbox Deleted⁴	180 days of email account inactivity on primary and secondary mailboxes⁵
4.	Trash Folder Contents Deleted⁵	Trash and Deleted Items folder contents will be deleted 30 days after being moved to these folders
5.	Unread Message Retention in Spam Folder⁷	Thirty (30) days
6.	Email Account Message Sending Limits⁸	To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
7.	Account Termination	Upon disconnection of your Cox High Speed Internet Service, Cox will delete your email address, mailbox, all email messages, and the associated content from each Cox email address associated with your account within 90 days of disconnection

Footnotes

Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes and Terabytes, as indicated above. Data Usage is the amount of data, or bandwidth, used from all of your online activities. The following Cox services or video content do not count toward your data usage.
- Cox Digital Telephone service.
- Most video content accessed from your cable receiver, the Contour app, and on watchtv.cox.com.
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
- In the Contour 2 on-screen guide, content marked with the icon will count toward your data usage.
- In the Contour app and on watchtv.cox.com, content marked with the icon will count toward your data usage if your device is connected to your Cox Internet service.
Maximum Message Size: This is the largest email you can send or receive, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages will not be sent or received if they exceed the maximum message size or if they would cause the storage limit on your mailbox to be exceeded.
Dormant Mailbox Deleted: Any primary or secondary mailbox that is not checked for new email for at least 180 days following the last access by the user will be permanently deleted, and the contents will no longer be available. New messages sent to a mailbox that has been deleted will not be delivered. Customers will retain the right to the associated User ID as long as they remain a Cox customer in good standing and do not release the User ID. The Primary email account holder may reactivate dormant secondary mailboxes that have been deleted through Internet Tools, but may not reactivate mailboxes that have been deleted for inactivity as set forth above.
Trash Folder Contents Deleted: Content in the Trash, Deleted Items, and/or any other folder where deleted messages are sent in Cox Webmail or on any other mail client may be deleted at any time and without notice. The Trash, Deleted Items, and similar folders are not message storage folders, and deleted messages are not retrievable. A message may be retained by downloading the message via POP-3 (like using Outlook Express) or moving it to a folder in Cox WebMail or the applicable mail client other than the Trash or Deleted Items folders (subject to mailbox size limits).
Unread Message Retention in Inbox Folder: Messages that are marked as "unread" and remain in the Inbox for more than sixty (60) days are subject to deletion without notice. A message may be retained by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."
Message Retention in Spam Folder: Messages that remain in the Spam folder for more than twenty-one (21) days after receipt are subject to deletion without notice. A message in the Spam Folder may be retained indefinitely only by moving it to an alternative folder in WebMail (subject to mailbox size limits).
Email Account Message Sending Limits: To control automated spam messages, you may not send multiple messages beyond a limited number in an automated fashion (i.e., using a mass mailing client). Specific limits are not published because they vary from time to time depending on a variety of factors, but the limits are set such that a typical user should not be impacted. Cox uses other measures to control spam, including limiting the ability to send email from accounts that Cox believes are being abused, or have been compromised, for the purpose of sending spam. Again, typical users should not be impacted by these limits.

*Applies only to existing Cox email accounts. As of August 15, 2019, we will no longer offer Cox Internet customers the ability to create new Cox email accounts. This change does not impact existing Cox email accounts. We will continue to support email service for customers that have email accounts created before August 15, 2019.

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