Speeds and Data Plans Information for High Speed Internet Service

Updated 11/29/16

Cox High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox High Speed Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.

Gigablast Package

Available in select Cox service areas. See current package availability by checking service address on Pricing and Plans. Gigablast customers who signed up for service prior to 9/26/2017 are provided with unlimited data at no charge. 85x speed comparison based on maximum download speed of Cox Gigablast service (1 Gbps) vs. average DSL speed of major U.S. DSL providers (< 11 Mbps) per 2016 Measuring Broadband America – Fixed Broadband Report. Actual speeds may vary. Other restrictions may apply. See cox.com for more information.

Ultimate Package

Preferred 100 Package

Preferred Package

Connect2Compete
Package

Essential 30 Package

Essential Package

Starter 10 Package

Starter Package

Modems

    For more information on modems, please visit Choosing the Right Cable Modem.

Understanding speeds and data plans

Email

Footnotes

1. Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes and Terabytes, as indicated above. Data Usage is the amount of data, or bandwidth, used from all of your online activities. The following Cox services or video content do not count toward your data usage.
   
   
   • Cox Digital Telephone service.
   • Most video content accessed from your cable receiver, the Contour app, and on watchtv.cox.com.

   Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.

   • In the Contour 2 on-screen guide, content marked with the icon will count toward your data usage.
   • In the Contour app and on watchtv.cox.com, content marked with the icon will count toward your data usage if your device is connected to your Cox Internet service.
   
   
2. Speeds: Actual speeds may vary.
   
   
3. Maximum Message Size: This is the largest email you can send or receive, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages will not be sent or received if they exceed the maximum message size or if they would cause the storage limit on your mailbox to be exceeded.
   
   
4. Dormant Mailbox Deleted: Any primary or secondary mailbox that is not checked for new email for at least 180 days following the last access by the user will be permanently deleted, and the contents will no longer be available. New messages sent to a mailbox that has been deleted will not be delivered. Customers will retain the right to the associated User ID as long as they remain a Cox customer in good standing and do not release the User ID. The Primary email account holder may reactivate dormant secondary mailboxes that have been deleted through Internet Tools, but may not reactivate mailboxes that have been deleted for inactivity as set forth above.
   
   
5. Trash Folder Contents Deleted: Content in the Trash, Deleted Items, and/or any other folder where deleted messages are sent in Cox Webmail or on any other mail client may be deleted at any time and without notice. The Trash, Deleted Items, and similar folders are not message storage folders, and deleted messages are not retrievable. A message may be retained by downloading the message via POP-3 (like using Outlook Express) or moving it to a folder in Cox WebMail or the applicable mail client other than the Trash or Deleted Items folders (subject to mailbox size limits).
   
   
6. Unread Message Retention in Inbox Folder: Messages that are marked as "unread" and remain in the Inbox for more than sixty (60) days are subject to deletion without notice. A message may be retained by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."
   
   
7. Message Retention in Spam Folder: Messages that remain in the Spam folder for more than twenty-one (21) days after receipt are subject to deletion without notice. A message in the Spam Folder may be retained indefinitely only by moving it to an alternative folder in WebMail (subject to mailbox size limits).
   
   
8. Email Account Message Sending Limits: To control automated spam messages, you may not send multiple messages beyond a limited number in an automated fashion (i.e., using a mass mailing client). Specific limits are not published because they vary from time to time depending on a variety of factors, but the limits are set such that a typical user should not be impacted. Cox uses other measures to control spam, including limiting the ability to send email from accounts that Cox believes are being abused, or have been compromised, for the purpose of sending spam. Again, typical users should not be impacted by these limits.

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