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UNDERSTANDING INTERNET SPEEDS & CONNECTION

How internet speed is delivered

Your Cox Internet connection carries your plan speed to your Gateway—our combined modem and router device. Learn more about how internet connection and device wifi speeds work, and the different factors that can affect your service.

WHAT AFFECTS INTERNET CONNECTION

The most common connection roadblocks

Your internet connection is always working to give you the best experience, but there are a few main factors at home that can affect your connection and speed:

Illustration showing devices

Your devices

Older devices or hardware sometimes aren’t equipped to support current speeds, and can only perform at a portion of the speeds available.

 

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Sharing connection

When multiple devices are surfing, streaming and gaming at the same time, this can reduce your internet’s overall bandwidth.

 

Illustration showing gateway postion

Gateway position

Distance, other electronics and physical structures between you and your Gateway (or router) can interfere with your connection speed.

 

NETWORK IMPACTS ON INTERNET CONNECTION

What to know about your network

The Cox network is made of thousands of nodes, each providing an enormous amount of bandwidth to a small group of residential addresses. Sometimes these connections are interrupted by external factors:

Public internet traffic

When video conferencing or streaming your favorite show, that content is sent to you from a third-party service through the public internet. But like a highway, traffic on the public internet occasionally slows down due to congestion.

Network abuse

Denial of Service attacks or exorbitant usage by an individual customer on the network can impact the experience of all customers. We keep an eye out for when this happens, and work to quickly address the issue to protect everyone’s experience.

Check your device’s wifi speed

If you’re worried that your internet’s not performing at its best on your device, run our speed test or download the Ookla Speedtest app to double check

Related internet topics

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*Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.

Internet service details. All services and plans subject to Cox Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. 

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.

Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.