USING THE COX PANORAMIC WIFI APP
Run your home network with ease
How the Panoramic Wifi app works
Learn how to get the most out of your home wifi network with the Panoramic Wifi app.
Go ahead, name your family’s devices. It’ll be easier to control them in the Panoramic Wifi app.
Hunt down the wifi hogs
If someone’s using more than their share of the data, you can find them in a flash and set limitations.
Control wifi settings
It’s your wifi, you make the rules. You can even pause everyone’s devices at dinner.
Protect your devices
Turn on Advanced Security to safeguard your home network from online threats.
Download the Panoramic Wifi app
Your wifi control center is just a tap away
To download the app, search your app store for "Panoramic Wifi" or "Cox Wifi."
Setting up the Panoramic Wifi app
Rule your wifi network in 5 easy steps
Follow these simple steps to get to know your home's wifi network. Learn more about Panoramic Wifi app tips.
Download the app.
Sign in with your Cox user ID and password. Register here for an account if you don’t already have one.
Name your network by tapping View Network Details on the Overview tab, and then tap the pencil in the upper right corner to change your name and password.
Create profiles for your family members by opening the People tab and then tapping the Add a person at the top.
Assign devices to your family members’ profiles by opening the People tab, tap Assign Devices and then select the device you want to assign to a profile. Once connected, you can view each device’s daily network activity usage and personalize settings.
Get to know your dashboard
Download and sign into the Panoramic Wifi app; you’ll see a dashboard that gives you easy ways to manage your home network.
See your wifi/name/password and network activity, troubleshoot connection issues and more.
View your network connection and Gateway status, plus manage all your connected devices.
Create user profiles and organize your devices by the people who use them.
Troubleshoot connectivity issues, find answers to frequently asked questions and watch video tutorials.
What can you do with the Panoramic Wifi app
Learn how to be a wifi boss
There are two types of notifications to keep you updated; network access alerts you when a change is made that impacts your network, and network activity alerts you when a new device joins your network. You can opt in to receive these home network notifications in real time through email, SMS or push notifications on your mobile device. Access the Notification Center by selecting the speech bubble icon from the top-left corner of the screen.
Monitor cyber threats
Turn on Advanced Security in your app to protect your connected devices from online threats. You’ll receive automatic alerts when a threat is detected, and you can view the status of your network and see past history by tapping the Connect tab. Learn more
With the Panoramic Wifi app in your hands, you’re in charge. From the Connect tab, you can set limits and controls for different devices, and personalize settings to promote healthy online habits.
Pausing a device
To pause an individual device, simply select the unpaused device and then select Pause Device. You can either pause for a specific amount of time (like 30 minutes, one hour, etc,) or indefinitely until you choose to unpause.
This allows you to automatically pause wifi access over your home network during scheduled times for all devices assigned to a profile. To create a downtime schedule, select a profile from the People tab then tap the Settings gear icon. Under Create a Downtime Schedule, tap Get Started to choose the desired days of the week and time range for each device assigned to the selected profile.
Active Time Alerts
An active Time Alert lets you know how long a profile is active on your home network and helps your family promote healthy internet habits. To set up an Active Time Alert, visit the profile you’d like to set an alert for, tap the Settings gear icon, select Set up an Active Time Limit and tap Get Started. You can then choose Weekdays or Weekends and adjust the bar to set the active time limit.
First, create a profile and assign your child’s devices to it. Once created, select the profile, then select the Settings gear icon in top right corner. Next select Parental Controls, then tap Turn On to allow access to content deemed appropriate for all ages.
Remove/unassign a device
To remove a device from a profile, select the desired profile from the People tab, scroll down to Assigned Devices, tap Unassign, then tap the Trash Can icon next to the selected device.
Troubleshoot network and device issues
The Panoramic Wifi app helps you solve connectivity issues, find answers to frequently asked questions and find useful video tutorials.
Go to the Overview tab, scroll down to Connection Trouble? section and then tap Restart Gateway. This can take up to 12 minutes. During this time, you won’t be able to use your home network, connect to the internet or stream video from wifi.
Select More from your dashboard, select Add a device, then Cox Device and Panoramic Wifi Gateway. Tap Get Started to begin activation. The entire process should not take longer than 20 minutes.
Troubleshoot device on network
Go to the Connect tab to run a test to troubleshoot your wifi connectivity of your devices.
Go to the More tab, tap More Options and then Help to access live chat, customer service, support articles and more.
Test and troubleshoot your wifi connectivity
How many internet-connected devices does your household have? If you’re like most of us, quite a few — so take advantage of the Internet Health Check tool in our Panoramic Wifi app. Check the connection of each of your devices, get wall-to-wall wifi troubleshooting tips, and more.
To test your network: (1) Go to the Connect tab; (2) Tap ‘Run a Test’ for outages and other signal strengths.
To test a single device: (1) Go to the overview tab; (2) Select the Internet Health card; (3) Select the device (if it’s assigned to a profile, you can also find it under the ‘People’ tab).
Got questions? Our customer service team is standing by.
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Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.