# Cox SmartHelp ## Help is just a tap away When you run into the occasional wifi, TV or phone issue, SmartHelp is there to diagnose service issues faster and easier than ever before. The best part—you can do this all through the Cox App or our website without having to make a call. ## SmartHelp Features ## A faster, easier way to get support We're always looking out for your services, and SmartHelp is here to quickly and proactively get things back on track when problems come up. - **Support that's a step ahead** - If we notice a problem with your service, SmartHelp will let you know upfront and offer troubleshooting steps. - **Quick troubleshooting** - When your service is going through an unexpected hiccup, SmartHelp looks at your account and equipment for issues. - **Step by step** - SmartHelp walks you through the right troubleshooting steps for your issue to get your services running smoothly again. - **Seamless support** - There's no day or time that's off limits–SmartHelp will keep tabs on your case and connect you to an agent or schedule a service technician to come to your home, if needed. ## How SmartHelp Works ## Troubleshooting on your time There are two ways SmartHelp has your back: helping troubleshoot the occasional unexpected issues that can pop up from time to time, or alerting you to known issues that we've detected and can help you fix. ### Unexpected issues When your tech is acting up and you don't know why, just tap the "Help" button on the Cox App or in My Account and SmartHelp will let us know you're having an issue without having to call. From there, our team will help diagnose the issue, fix any connection problems and get you back to enjoying your services. ### Detected issues If you receive a notification about a detected issue, SmartHelp is already on it and ready to help you get things back up and running. Detected issue alerts may include: - **Service outage** - If there's an outage in your area, we'll let you know and keep you posted on the estimated repair time. - **Pause in service** - When account payments are overdue, your service may be temporarily suspended. - **Copyright violation** - An alert will be sent if we notice that someone on your wifi is illegally copying or distributing copyrighted work. - **Increased Internet traffic** - We'll let you know if a sudden increase in Internet traffic is slowing down the connection in your neighborhood. ## Managing SmartHelp ## Getting started is easy You'll be able to enjoy all the benefits of SmartHelp through My Account or the Cox App. ### SmartHelp + The Cox App ## Get automated 24/7 support Open up the Cox App to access SmartHelp for cable and internet support without calls or wait times. Our easy troubleshooting and step-by-step guidance usually help customers solve their issue. But if you can't find the answer you're looking for, you'll get connected to an agent for further assistance. ### SmartHelp on Cox.com ## Troubleshoot in My Account Sign in to see alerts and check in with your services and equipment. ## Related topics - [Learn](https://www.cox.com/residential/learn.html) - [Welcome](https://www.cox.com/residential/learn/welcome.html) - [Accessibility](https://www.cox.com/residential/learn/accessibility.html) - [Cox mobile apps](https://www.cox.com/residential/learn/apps.html) - [The Cox App](https://www.cox.com/residential/learn/cox-app.html) - [Prepare for install](https://www.cox.com/residential/learn/prepare-for-install.html) - [Easy Connect](https://www.cox.com/residential/learn/easy-connect.html) - [Account management](https://www.cox.com/residential/learn/welcome.html) ## Looking for more? - **Network outages** - See if there's a service outage and get tips on what you should do next. [Check for an outage](https://www.cox.com/residential/support/outages.html) - **The Cox App** - Check out all the app features, see how to manage your account and more. [Learn about the Cox App](https://www.cox.com/residential/learn/cox-app.html) - **Support** - Troubleshoot your services, watch quick how-to videos and more. [View support](https://www.cox.com/residential/support/home.html) Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.