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cox smarthelp

Help is just a tap away

When you run into the occasional wifi, TV or phone issue, SmartHelp is there to diagnose service issues faster and easier than ever before. The best part—you can do this all through the Cox App or our website without having to make a call.

smarthelp features

A faster, easier way to get support

We’re always looking out for your services, and SmartHelp is here to quickly and proactively get things back on track when problems come up.

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Support that's a step ahead

If we notice a problem with your service, SmartHelp will let you know upfront and offer troubleshooting steps.

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Quick troubleshooting

When your service is going through an unexpected hiccup, SmartHelp looks at your account and equipment for issues.

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Step by step

SmartHelp walks you through the right troubleshooting steps for your issue to get your services running smoothly again.

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Seamless support

There’s no day or time that’s off limits—SmartHelp will keep tabs on your case and connect you to an agent if needed.

 

how smarthelp works

Troubleshooting on your time

There are two ways SmartHelp has your back: helping troubleshoot the occasional unexpected issues that can pop up from time to time, or alerting you to known issues that we’ve detected and can help you fix.

Unexpected issues

When your tech is acting up and you don’t know why, just tap the “Help” button on the Cox app or in My Account and SmartHelp will let us know you’re having an issue without having to call. From there, our team will help diagnose the issue, fix any connection problems and get you back to enjoying your services.

Detected issues

If you receive a notification about a detected issue, SmartHelp is already on it and ready to help you get things back up and running. Detected issue alerts may include:

Smart Help - Exlcamation point

Service outage

If there’s an outage in your area, we’ll let you know and keep you posted on the estimated repair time.

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Pause in service

When account payments are overdue, your service may be temporarily suspended.

 

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Copyright violation

An alert will be sent if we notice that someone on your wifi is illegally copying or distributing copyrighted work.

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Increased Internet traffic

We’ll let you know if a sudden increase in Internet traffic is slowing down the connection in your neighborhood.

 

managing smarthelp

Getting started is easy

You’ll be able to enjoy all the benefits of SmartHelp through My Account or the Cox app.

My account

Sign in to see alerts and check in with your services and equipment. Go to My Account.

The Cox app

All you have to do is open the app, tap SmartHelp and it’ll help diagnose your issue.
 

Download Cox App on the App Store icon in colorDownload Cox App From Google Play Store

Related topics

Looking for more?

Network outages

See if there’s a service outage and get tips on what you should do next.

The Cox app

Check out all the app features, see how to manage your account and more.

Support

Troubleshoot your services, watch quick how-to videos and more.

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