Help is just a tap away
When you run into the occasional wifi, TV or phone issue, SmartHelp is there to diagnose service issues faster and easier than ever before. The best part—you can do this all through the Cox App or our website without having to make a call.
A faster, easier way to get support
We’re always looking out for your services, and SmartHelp is here to quickly and proactively get things back on track when problems come up.
Support that's a step ahead
If we notice a problem with your service, SmartHelp will let you know upfront and offer troubleshooting steps.
When your service is going through an unexpected hiccup, SmartHelp looks at your account and equipment for issues.
Step by step
SmartHelp walks you through the right troubleshooting steps for your issue to get your services running smoothly again.
There’s no day or time that’s off limits—SmartHelp will keep tabs on your case and connect you to an agent if needed.
how smarthelp works
Troubleshooting on your time
There are two ways SmartHelp has your back: helping troubleshoot the occasional unexpected issues that can pop up from time to time, or alerting you to known issues that we’ve detected and can help you fix.
When your tech is acting up and you don’t know why, just tap the “Help” button on the Cox app or in My Account and SmartHelp will let us know you’re having an issue without having to call. From there, our team will help diagnose the issue, fix any connection problems and get you back to enjoying your services.
If you receive a notification about a detected issue, SmartHelp is already on it and ready to help you get things back up and running. Detected issue alerts may include:
If there’s an outage in your area, we’ll let you know and keep you posted on the estimated repair time.
Pause in service
When account payments are overdue, your service may be temporarily suspended.
An alert will be sent if we notice that someone on your wifi is illegally copying or distributing copyrighted work.
Increased Internet traffic
We’ll let you know if a sudden increase in Internet traffic is slowing down the connection in your neighborhood.
Getting started is easy
You’ll be able to enjoy all the benefits of SmartHelp through My Account or the Cox app.
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