contour stream player

The microphone is only on while you’re pressing and holding the Mic button on your Voice Remote. You’ll see a flashing light on your Voice Remote and a microphone symbol on the TV connected to your Contour Stream Player which will let you know that the microphone is on and listening for voice commands.

After you speak into the Voice Remote, the voice commands are sent to us and our contracted service provider for processing. We use these voice commands to provide the voice control service (including for quality assurance, troubleshooting and customer support), to improve our products and services, and to improve voice recognition algorithms.

If your commands aren’t recognized, make sure you’re speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Mic button until you finish speaking. If you’re still having trouble, check for other sources of noise near you that may be interfering with your voice commands.

Also, try checking your battery level by visiting the About section of the Contour Stream Settings menu. If your battery level is red or yellow, try changing your batteries.

Yes, just open the app and swipe left to right to open the main navigation menu, then select the On Demand menu to watch purchased content or your active network subscriptions. To view recently viewed/rented Cox On Demand programs, tap the icon in the top left-hand corner and select For You to see rented content.

On Demand services aren’t available in all areas. If you live in an area that doesn’t offer On Demand through your Contour Stream Player, you won’t have access through the Contour app.