The safety of our customers and employees is our top priority. At Cox, we follow CDC guidance and do not require our fully vaccinated employees to wear a mask unless required by federal, state or local guidelines. If you’d like our technician to wear a mask while indoors during your appointment, please let them know when they arrive. Additionally, our technicians are not required to go into a customer home or business if they don’t feel comfortable. If that happens, please don’t worry. Our techs have ways to help you from outside with a bit of assistance from you on the inside.