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The safety of our customers and employees is our top priority.  At Cox, we follow CDC guidance and do not require our fully vaccinated employees to wear a mask unless required by federal, state or local guidelines.  If you’d like our technician to wear a mask while indoors during your appointment, please let them know when they arrive. Additionally, our technicians are not required to go into a customer home or business if they don’t feel comfortable. If that happens, please don’t worry. Our techs have ways to help you from outside with a bit of assistance from you on the inside.


Here’s what to expect, along with steps to prepare

When you receive your Order confirmation email, your registration as a customer is just one click away. Register for My Account with the information requested and then you’ll have your Cox User ID and password ready to go!

Step-by-step prep  

There are a few things you can do before your Cox installation appointment.

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Sign up for reminders

Sign up for how you’d like to receive reminders (email or text) under Notification Preferences in My Profile. You’ll receive a notification the day before your appointment, confirming the time.

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Cox App & more  

If something comes up that interferes with your appointment, you can change your time/day on My Account or through the Cox app. Be sure to download the mobile apps associated with your services ahead of time.   

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While you wait

Did you know that before you have your services installed, you can use your Cox User ID and password to start watching programs on our Contour app, access Cox Hotspots for wifi, and more? Learn more about your services.  

Installation Appointment Checklist

Prep your home

On the day of your appointment, please make sure to help us with the following:

  • Someone 18 years or older must be present for the duration of your installation.
  • Clear the areas where the technician will be working.
  • Cable outlets should be easily accessible, or keep in mind where you’d want any new outlets installed.*
  • Technicians should be able to access exterior cable connection points; please keep any pathways clear.
  • Any TVs, laptops or computers you want hooked up are in your home at the time of installation.
  • If you’re keeping your own equipment (such as wireless cards, modems, routers), make sure they’re available to the technician.
  • While we love pets, please keep them secured while we install your services.
  • Are you getting Homelife services installed? Learn more about Homelife Automation or Homelife Security preparation.

The day your technician arrives

Your technician will arrive within your scheduled two-hour window. You’ll hear the game plan before the technician walks through your home, finding the best setup for your services and devices, and then they’ll hook everything up.

Have questions? Don’t be shy. Ask your technician anything about your new setup.

*The standard installation charge covers up to 3 outlets. New outlets may be an additional cost; let your technician know before the day of your appointment to account for estimates.