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homelife automation health checks

It's easy to keep Homelife healthy

Checking up on Homelife

With Homelife Automation, your smart home is easy to take care of—just remember to do routine health checks and replace batteries regularly.

warranty information

Protect your smart home long term

Want to extend your 90-day warranty on all Homelife equipment installed by Cox? Check out our Equipment Service Plan.

What the Equipment Service Plan (ESP) covers

With the ESP, you can rest easy knowing we’ll take care of these things:

  • Homelife devices or parts
  • Labor for service repairs/replacement of faulty devices
  • System malfunction
  • Service-call fees*
  • Battery replacement service and installation charges

*Customers may see a service charge if the issue is related to equipment not installed by Cox, improperly self-installed devices or if the problem is determined to be customer-caused.

Adding the ESP to your account

Getting protection for your Homelife system is as easy as adding ESP at checkout. Visit Shop Homelife to get started.

Replacing batteries for your Homelife Equipment

Many Homelife Automation devices run on batteries. Find your device below for battery specifications and replacement instructions.

Door Window sensor sercomm

Sercomm Door/Window Sensor batteries

Download printable instructions.

Kwikset Smart Door lock

Kwikset Smart Door Locks batteries

Download printable instructions or watch a video.

Zen Smart Thermostat batteries

Zen Smart Thermostat batteries

Download printable instructions.

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html. Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.