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LEARN ABOUT WIFI PODS

Bring on the wifi bars

Make any room a play room

Fun shouldn’t come with range restrictions. Cover your home in wifi with range-boosting Panoramic Wifi Pods.

Internet - Wifi inside hectagon

Whole home wifi

Pods are like mini routers, working together to spread your gateway’s signal across your home. 

Internet - Wifi

Stable signal

Pods bring you reliable, consistent signal everywhere, even as you move around the house.

HOW TO INSTALL WIFI PODS

Let’s set you up

Track down hotspots straight from the Cox Connect app. It’s easy, just:

  1.  Install the Panoramic Wifi app
  2. Sign in with your Cox User ID and password
  3. Select More from your dashboard
  4. Select Add a device, then Cox device, then Panoramic Wifi Pods
  5. Tap Get Started to activate your Pods

PANORAMIC WIFI APP

Control your connection

It just takes a tap to pause wifi, set rules and see devices on your network with the Panoramic Wifi app. Learn more

 

Download Contour App on the App Store icon in color Download Contour App From Google Play Store

ACTIVATING PODS

Powering your Pods

Setting up your Pods is easy. Just:

  1. Plug in your first Pod, pair it with your phone using the Panoramic Wifi app and then plug in the rest, evenly spaced from each other and the gateway
  2. Tap All Pods Ready to Go, then when the Pods connect to wifi, tap Name Your Pods
  3. Name the Pod closest to you, then confirm the name to finish setup
  4. Your dashboard will confirm when your gateway and Pods are ready (this could take a few days)

WIFI GOES FARTHER, NOT FASTER

Signal over speed

Pods won’t make your Internet faster than it already is, but they will make your signal a whole lot stronger.  

MANAGING YOUR WIFI

Show your Internet who’s boss

You’ve got three easy ways to manage your Wifi Pods:

Panoramic Wifi app

Patrol Pods and switch up network settings right from your phone.  

Explore the app

My Wifi

Switch up your settings online at Wifi.cox.com.
Learn more

Contour Voice Remote

Check network info or give basic commands, like “restart my gateway.
Learn more

Panoramic Wifi Pods FAQs

How do I install and activate my Pods?

When you order your Pods, you’ll get a Self-Install Kit with simple instructions on how to activate your Pods using the Panoramic Wifi app.

 

First, download the free app on the App Store or Google Play.

 

Download Pano wifi App on the App Store icon in color Download Pano wifi App From Google Play Store

 

When you open the app, you’ll see easy-to-follow instructions on how to activate your Pods. If the app isn’t working, you may need to update your operating system. 

Heads up: Make sure your Pods are plugged into active outlets. Don’t connect your Pods directly to your Panoramic Wifi Gateway using the Ethernet port on the bottom of the Pod. The Pods connect wirelessly to the Gateway and won’t activate if one is connected directly.
 

Not at this time, but they’re easy to install. We promise.

No. Panoramic Wifi features, including Pods, are only available on a rented Panoramic Wifi Gateway that isn’t in Bridge Mode.

No. To get wifi outside, place one of your Pods inside, closest to the area outside where you want wifi.

To activate and use your Pods, make sure your Panoramic Wifi Gateway isn’t in Bridge Mode and you’ve enabled these settings:

  • A password to join your wifi network (your wifi Security Mode setting needs to be password protected, not Open).
  • One wifi network name and password. (you can’t have a separate wifi network name and password for your 2.4 and 5 GHz networks.)
  • An enabled and broadcasting wifi network (your wifi network can’t be disabled through the Gateway's Admin Tool (10.0.0.1)).

If any of these settings aren’t enabled when you activate your Pods, you may be asked to change them.

Once you've activated your Pods, advanced settings like Wifi Mode, Channel and Channel Width will be managed automatically to provide the best coverage.

No. Simply plug in the Pods you want to use, and when activating your Pods on the Panoramic Wifi app, select All Pods Ready to Go. On the following screen, select Not Using All Pods.

After activation, the unused Pods will show as Offline.

From the Panoramic Wifi app or wifi.cox.com, go to Network, select the Pod you want to name or rename, then select Edit next to the name of the Pod.

Using your Panoramic Wifi Pods

No. Once devices join your home wifi network, they’ll automatically connect to the best wifi access point, whether that’s your Gateway or Pods. You can easily see what devices are connected to your Gateway or Pods on the Panoramic Wifi app. Just scroll to Network and choose Gateway or a Pod.

Pods only work if you have one wifi network name and password. Your network still has both the 2.4 GHz and 5 GHz bands, but now your Gateway will choose the best connection for your devices at any given time. Remember, you may need to reconnect devices to your wifi name and password if they were previously connected to a name designated for a single radio band.

Check your Pods’ status in the Network section of your Panoramic Wifi app or online at wifi.cox.com. Pods that have a green status are online and working. Pods that are marked as offline will have some troubleshooting steps you can follow.

No, you shouldn’t have to reactivate your Pods. Your Pods should automatically reconnect to your new Gateway once it’s activated and online. Make sure you keep your same settings if you’re asked during the activation process.

After activating your Panoramic Wifi Gateway at your new address, you may need to reactivate your Pods. If your Pods don’t show up in the Panoramic Wifi app after your Gateway’s been activated, you’ll need to contact us and request that the Pods be removed from your old account. An agent will then contact you within a few days when your Pods can be reactivated at the new address using your Panoramic Wifi app.

If you want to re-name each Pod, open the Panoramic Wifi app and scroll to Network, then tap Rename all Pods.

Note: Your Pods must be online in order to rename them.

Troubleshooting

You may have had a separate wifi network name and password for your 2.4 GHz and 5 GHz networks. For Pods to work, each of your network names and passwords need to be the same, so all your devices can connect to the network providing the best wifi signal at any given time.

If your network names and passwords were different when you activated your Pods, you should have been notified. The wifi network name and password previously used for the 2.4 GHz wifi network should now be the wifi network name and password used for all your devices, unless you changed it. Make sure all your devices are connected using the current wifi name and password for your home network.

If you're getting wifi coverage in areas of your home where there was once no or limited connection and none of the Pods are showing as offline, then the Pods are doing their job. If you're having issues with specific functions like streaming video, try one of these:

  • Connect your device to your Pod or Gateway with an Ethernet cable
  • Move Pods closer to the Gateway or another Pod
  • Add more Pods
  • Disconnect the device from your wifi and then reconnect

In a wifi mesh network, the best connection for a device may not be the closest. Pods talk to each other and the Gateway to track the number of connected devices, their location and the type of wifi connection that each device needs. This makes sure your device gets the best signal.  

From the Panoramic Wifi app, go to Network and select Edit next to the Pod you want to remove, then select Remove Pod.

If a Pod is offline, it will be marked in the Network section of the Panoramic Wifi app. To troubleshoot, choose the Pod from the list, then select Help Me Fix It for tips on how to get the Pod online or boost its connection.

Keep in mind that while troubleshooting, it make take up to two minutes for the Pod to update in the Panoramic Wifi app or on wifi.cox.com.

Speeds

Not exactly. The purpose of the Pods isn’t to give you max speeds throughout your house. It’s to let you connect in places where you couldn’t get online before. And even though your Internet won’t go faster than your service’s max speed, your wifi signal will be a whole lot better.

Pods need to connect to the Gateway and, depending on where they are, they may “hop” through other Pods to get there. The number of “hops” the Pod needs to make to the Gateway will affect the speed.

There are a few other things that affect your speed, like your connection type (Ethernet vs. wifi), the number of devices you’re using, the age of the device, site traffic and other techy-sounding network factors.

Explore more Internet

Internet service details. All services and plans subject to Cox Residential Customer Service Agreement (including arbitration provisions) and Acceptable Use Policy (including Cox’s right to terminate service for abuse of network). See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block thereafter, except for Unlimited Data Plan subscribers. Unused data does not roll over. See Speeds and Data Plans Information for details on internet service and data plans. See cox.com/datausage for complete data usage details.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.