Cox Voice Mail
Never miss a message
Keep up with your voicemail
Check in anytime with voicemail to email, message recording and other helpful features. But first, let’s get you set up.
Activate your voicemail
First, you’ll want to activate your Voice Mail and Readable Voice Mail using this easy start guide or the instructions below.
Learn how to check your messages
Get ‘em as emails or read ‘em on your phone. You choose your voicemail’s destiny.
Customize your mailbox
Make it work the way you want with notifications, email lists and more.
Setup your voicemail
Get your voicemail up and running
It just takes a few quick seconds.
Check your voicemail
Keep up with your messages
There are a bunch of ways to check your voicemail. Find which works for you.
Customize your voicemail
Make your mailbox more you
Personalize your voicemail with group mailboxes, friendly reminders and more.
Cox Voice Mail FAQs
What languages are translated by Readable voicemail?
English and Spanish. Other languages show an error message, but the voicemail will still be attached in the email notification.
Will all words from the voicemail translate, and if not, how can I tell?
In the email version, if there are any words that couldn’t be translated, you’ll see three periods—an ellipsis—after the last translated word. You may also see question marks next to words the transcription didn’t understand.
How do I listen to the audio version in my email?
Double-click the .wav file attached to the email message. It’ll open and start playing on its own.
Is the voice message available in formats other than .wav?
Not at this time. For now, they’re only available as .wav files.
If I delete the email with the audio file, will that delete the voicemail on my phone?
Nope, the voicemail on your phone can only be deleted through your voicemail box, whether you use your home phone, your cell phone or the Voice Everywhere app. We recommend deleting audio files after you listen to them. They’re pretty big and can take up a good amount of storage.
Does Readable Voice Mail have a character limit?
Readable Voice Mail can transcribe up to 90 seconds of each voicemail. You can call your Voice Mail number or play the .wav file to listen to the entire message.
I checked the box to receive text or audio but did not get the email. What happened?
Check your spam folder to see if the email landed there. Also, add the firstname.lastname@example.org address to your approved sender list (your whitelist) to keep emails from going to your spam folder.
Can I send a transcription to any email address or to several email addresses at once?
Yep. The email address can be your Cox.net address or any other valid email address and you can send a transcription to up to five email addresses at a time.
How accurate is the voice mail-to-text transcription?
The transcription is pretty accurate, but it is an automated program, so there are a few things that could affect its accuracy, such as background noise and the caller’s accent. Also, names and nouns may not translate accurately. But if the message has a lot of words the transcription engine doesn’t recognize, you’ll receive the full audio file instead.
How do I know who called if the system incorrectly transcribes the caller's name?
You can still listen to the audio version attached to the email message, or just listen to the voicemail over the phone.
Will profanity be transcribed in the email attachment?
Some words may be transcribed, but the system filters out most profanity.
Will I be notified if the voicemail transcription fails?
Yep. If the audio version doesn’t convert, you may also see this error message:
Unconverted Message An unconverted message is a message that couldn’t be converted due to the voice message being in an unsupported language or of a poor audio content.
ERROR: This person called and left you a message. To hear it, call your Voice Mail.
Will automated voicemail messages be transcribed?
No. Automated recordings sent to voice mail won’t be transcribed.
Can I receive the transcribed text as an SMS?
No. The transcribed version of the audio file is converted into a written word format and sent as an email.
Why are voicemails in Spanish not getting transcribed?
Voicemail left in Spanish may not get transcribed for a few reasons:
Note: The system doesn’t understand some slang, accents or pronunciations. If the system can’t accurately transcribe the Spanish message, it’ll only send the .wav file.
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