# Cox Voice Features & Settings Guide – More Than a Home Phone Learn your way around Cox Voice features and settings, each designed to make life just a little bit easier. ## Your Features Cheat Sheet Check out all the shortcuts you need to activate/deactivate your features, all in one handy guide. | Feature | Activate | Deactivate | | :--- | :--- | :--- | | Simultaneous Ring | [Voice Tools](https://voicetools.cox.com/) | [Voice Tools](https://voicetools.cox.com/) | | Busy Line Redial | *66 | *86 | | Call Return | *69 | *89 | | Block Anonymous Calls | *77 | *87 | | Speed Dial 8 | *74 | | | Speed Dial 30 | *75 | | | Call Forwarding (All calls) | *72 | *73 | | Call Forwarding (After set number of rings) | *92 | *93 | | Call Waiting | *37 | *38 | | Selective Call Forwarding | *63 | | | Block Selective Calls | *60 | | | Caller ID per Call Blocking | *67 | | | Call Waiting ID* | *37 | *38 | ## Making Phone Calls Guide – Your Phone, Your Way Get to know the features and settings that put you in control. ### Simultaneous Ring Program up to four phones to ring when your home phone rings, so you can answer calls from anywhere. **Activate Simultaneous Ring** 1. Visit [Voice Tools](https://voicetools.cox.com/) and sign in with your My Account login 2. Click "Settings" to expand options 3. Click "Simultaneous Ring" to turn it on 4. Adjust settings for your Home Phone and Mobility Anywhere, then add up to 3 additional numbers ### 3-Way Calling Chat with two friends on one call. Because friends don't put friends on hold. **Setup** 1. While on a call, press and quickly release the switch hook* or Flash button - *The switch hook is the button the handset pushes down when you hang up the phone 2. If you subscribe to this service on a monthly basis, dial another person's phone number. Otherwise, press *71 and then dial another person's phone number‡ 3. Press and quickly release the switch hook ‡ You will be billed for the service per call. [Learn more](https://www.cox.com/residential/support/using-three-way-calling.html) ### Call Forwarding Want to send calls to another number? Set up call forwarding. You have four options: - Forward all calls - Forward calls when your line is busy - Forward missed calls - Forward calls from select callers (Selective Call Forwarding) **Enable Call Forwarding** 1. Activate Call Forwarding in [Voice Tools](https://voicetools.cox.com/) or the Voice Everywhere app 2. Choose a phone number where you want calls forwarded using either Phone Tools or your home phone **Forward All Calls** 1. Listen for the dial tone 2. Dial *72 and the number where you want your calls forwarded 3. If setup is successful, you'll hear a stutter dial tone, then a regular dial tone **Turn on:** Dial *72 **Turn off:** 1. Dial *73 2. Listen for the confirmation tone then hang up. Call Forwarding is now off. **Forward Calls When Your Line Is Busy** 1. Dial *90 2. Listen for the dial tone 3. Dial the number where you want your calls forwarded 4. When the call is answered, your Call Forwarding is all set up. You'll know it's working when you hear a stutter dial tone, then silence. **Turn on:** Dial *90 **Turn off:** 1. Dial *91 2. Listen for the confirmation tone, then hang up. Call Forwarding Busy is now off. **Forward Missed Calls** 1. Dial *92 2. Listen for the dial tone 3. When prompted, dial the number of desired rings before the call is forwarded 4. Dial the number to where you want your calls forwarded. You'll know it's set up when you hear a stutter dial tone, then silence. **Turn on:** Dial *92 **Turn off:** 1. Dial *93 2. Listen for the confirmation tone, then hang up. Call Forwarding No Answer is now off. [Learn more](https://www.cox.com/residential/support/phone.html) **Enable Selective Call Forwarding** 1. Lift the handset and listen for the dial tone 2. Dial *63 3. Follow the voice prompts 4. Toggle the feature on or off by pressing the number 3 Learn more ### Anonymous Calling Dial *67 to keep your name and number under wraps. **How It Works** 1. Dial *67 2. Dial the number you're calling Note: Some machines automatically block calls marked "Private." If your call gets blocked, simply redial the number without activating Caller ID per Call Blocking. [Learn more](https://www.cox.com/residential/support/using-caller-id-per-call-blocking.html) ### Call Waiting Put one call on hold so you can answer another. **Turn on:** *37 **How It Works:** 1. If someone calls you when you're on the line, you'll hear a distinct tone 2. Switch to the incoming call by pressing the switch hook on your corded phone or the flash button on your cordless phone 3. Switch between calls by pressing the switch hook, Link or Flash key [Learn more about enabling or disabling Call Waiting](https://www.cox.com/residential/support/phone.html) Learn more about [enabling] (https://www.cox.com/residential/support/enabling-call-waiting.html) or [disabling] (https://www.cox.com/residential/support/disabling-call-waiting.html)Call Waiting. ### Caller ID See the name and number of whoever is calling. Just make sure you have a display telephone and display unit. [Learn more](https://www.cox.com/residential/support/using-caller-id.html) **TV Caller ID** When someone calls, you'll see their name and number on the big screen. You'll need Cox Voice and Cox TV to use TV Caller ID. [Learn more](https://www.cox.com/residential/support/using-tv-caller-id.html) **Call Waiting ID** If someone calls when you're on the line, you'll see their name and number. All you need is a display telephone or display unit. **Turn on:** *37 **Turn off:** *38 ## Screening Calls Guide – Spend Less Time on the Line Free up your schedule with some time-saving call settings. ### Busy Line Redial If the line's busy, Busy Line Redial sits on hold for you. If the phone frees up within 30 minutes, you'll get a special callback ring you can answer or ignore. **Turn on:** *66 **Turn off:** *86 [Learn more](https://www.cox.com/residential/support/using-busy-line-redial.html) ### Call Return Easily call back the last person who called you, whether or not you answered. If the line's busy or no one answers, the phone will keep trying to call back for up to 30 minutes. **Turn on:** *69 **Turn off:** *89 [Learn more](https://www.cox.com/residential/support/using-call-return.html) ### Block Anonymous Calls Block unknown callers who hide their caller ID info. These callers will hear an automated message that says you're not accepting anonymous calls. **Turn on:** *77 **Turn off:** *87 [Learn more](https://www.cox.com/residential/support/using-anonymous-call-rejection.html) ### Block Select Calls Automatically reject calls from select callers, without hearing a single ring. **Enabling/Disabling Selective Call Rejection:** 1. Lift the handset and listen for the dial tone 2. Press *60. On a rotary phone, dial 1160. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers, if any, are stored in your rejection list. 4. Follow the instructions you hear and press 3 to turn the feature on or off **Adding a Number:** 1. Press # 2. Follow the instructions you hear 3. Store up to 30 phone numbers in your rejection list [Learn more] (https://www.cox.com/residential/support/using-selective-call-features-for-cox-voice.html) ways you can use Selective Call Rejection ### Speed Dial There are two ways to cut straight to the call: Speed Dial 8 and Speed Dial 30. **Speed Dial 8** Add up to eight numbers to your one-digit Speed Dial, so your favorite people are just a button away. **Add a Number to Speed Dial 8** 1. Dial *74 (or 1174 on a rotary phone) 2. When you hear a dial tone, enter a one-digit speed code (2-9) 3. Enter the phone number you wish to assign to that speed code and press the # key. For long distance calls, dial 1 and the area code. 4. If the number was assigned successfully, you'll hear three stutter dial tones, then silence. **Call a Number Using Speed Dial 8** 1. Lift the handset and listen for a dial tone 2. Dial the one-digit speed code, then press the # key **Speed Dial 30** Eight slots not enough? Add 30 more to your two-digit Speed Dial. **Add a Number to Speed Dial 30** 1. Dial *75 (or 1175 on a rotary phone) 2. When you hear a dial tone, enter a two-digit speed code (20-49) 3. Enter the phone number you wish to assign to that speed code and press the # key. For long distance calls, dial 1 and the area code. 4. If the number was assigned successfully, you'll hear three stutter dial tones, then silence. **Call a Number Using Speed Dial 30** 1. Lift the handset and listen for a dial tone 2. Dial the two-digit speed code, then press the # key ## Safety & Long-Distance Service Guide – All the Extras Go beyond the conversation with perks that make calls simpler, safer and smoother. ### e911 Emergencies are scary. That's why e911 sends your address and phone number to the nearest call center the second you dial 911. **In an emergency, Cox Voice:** - Immediately sends your location to emergency responders, even if you can't talk - Doesn't rely on signal strength - Still works when cell traffic blocks other calls from going through Cox Voice comes with e911. It's enabled the second your service is installed. ### Call Forwarding Want to send calls to another number? Set up call forwarding. You have four options: - Forward all calls - Forward calls when your line is busy - Forward missed calls - Forward calls from select callers (Selective Call Forwarding) **Enable Call Forwarding** 1. Activate Call Forwarding in [Voice Tools](https://voicetools.cox.com/) or the Voice Everywhere app 2. Choose a phone number where you want calls forwarded using either Phone Tools or your home phone **Forward All Calls** 1. Listen for the dial tone 2. Dial *72 and the number where you want your calls forwarded 3. If setup is successful, you'll hear a stutter dial tone, then a regular dial tone **Turn on:** Dial *72 **Turn off:** 1. Dial *73 2. Listen for the confirmation tone then hang up. Call Forwarding is now off. **Forward Calls When Your Line Is Busy** 1. Dial *90 2. Listen for the dial tone 3. Dial the number where you want your calls forwarded 4. When the call is answered, your Call Forwarding is all set up. You'll know it's working when you hear a stutter dial tone, then silence. **Turn on:** Dial *90 **Turn off:** 1. Dial *91 2. Listen for the confirmation tone, then hang up. Call Forwarding Busy is now off. **Forward Missed Calls** 1. Dial *92 2. Listen for the dial tone 3. When prompted, dial the number of desired rings before the call is forwarded 4. Dial the number to where you want your calls forwarded. You'll know it's set up when you hear a stutter dial tone, then silence. **Turn on:** Dial *92 **Turn off:** 1. Dial *93 2. Listen for the confirmation tone, then hang up. Call Forwarding No Answer is now off. [Learn more](https://www.cox.com/residential/support/phone.html) **Enable Selective Call Forwarding** 1. Lift the handset and listen for the dial tone 2. Dial *63 3. Follow the voice prompts 4. Toggle the feature on or off by pressing the number 3 Learn more ### Unlimited Local Calling Call your friends across the U.S., Canada and Mexico, without ever spending a cent. ### Long-Distance Calling Plans Calling other countries? Add the Simply Worldwide long-distance plan for discounted rates on 80 percent of international calling destinations. [Learn more](https://www.cox.com/residential/phone.html) ### Directory Assistance Find phone numbers in seconds or even add your own. **Accessing Directory Assistance** - To access via phone, dial 411 - To access online, visit our [Cox online directory](https://www.cox.com/residential/support/about-directory-listings-and-cox-online-directory.html) If you want to know more about publishing options, listing guidelines or our online directory, check out our [Support page](https://www.cox.com/residential/support/about-directory-listings-and-cox-online-directory.html). ### HD Voice Hear every word with crystal-clear HD sound quality. You'll need a DECT 6.0 handset to use HD Voice. ## Explore More of Cox Voice - [Voicemail](https://www.cox.com/residential/phone/learn/voicemail.html) - [Phone equipment](https://www.cox.com/residential/phone/learn/voice-equipment.html) - [Spam blocker](https://www.cox.com/residential/phone/learn/spam-blocker.html) - [Sign into Voice Tools](https://voicetools.cox.com/) - [Get phone support](https://www.cox.com/residential/support/phone.html) - [Shop Voice plans](https://www.cox.com/residential/phone.html) --- **About Voice** See [Cox Digital Telephone service details](https://www.cox.com/residential/phone/learn/voice-features-and-settings.html#aboutVoiceService). See important [Cox Digital Telephone Power Outage](https://www.cox.com/aboutus/policies/phone-modem-battery-policy.html) usage information. See important information in the [Residential Customer Service Agreement](https://www.cox.com/aboutus/policies/customer-service-agreement.html) for full coverage details. See [Annual Notice Information](https://www.cox.com/aboutus/policies/annual-privacy-notice.html) for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit [www.cox.com/aboutus/policies.html](https://www.cox.com/aboutus/policies/customer-service-agreement.html). *Call anyone, anytime in the U.S., Canada, Mexico, China, Hong Kong, India, Norway, the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) and U.S. territories (Puerto Rico, U.S. Virgin Islands, North Marianas/Guam, American Samoa). Includes calls to Mexico that terminate on mobile phones for no additional charge.