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Managing Email Messages in Classic WebMail

Last Updated: Wed, 20 Aug 2014 > Related Articles

131 rated this

Summary

Learn to use message options available in Classic WebMail.

Solution

If you are looking for a quick reference guide to the most commonly used message features in Classic WebMail, click the  links below to find out how to use each message feature.

 

Not what you were looking for? See Using Cox Classic WebMail for more articles.
 

WebMail sessions will time out after 30 minutes of inactivity. 

 

Allow or Block Messages

 

To allow or block messages, follow the steps below.

1
  1. From the WebMail Inbox click the Settings button.

    Result: The Settings window displays.
  2. Click Allow or Block Messages.
  3. To block email addresses, click the radio button Activate advanced blocking features next to Enable blocking.
  4. Under Blocked Senders and Domains, in the field provided, enter all email addresses you want to block. You can also add email extensions to block everything from that extension, such as @yahoo.com.

     

    To unblock these addresses later just delete them and click OK. If there are any addresses you never want to block, add them to the Exception List.

2
  1. Under Blocked Mail Actions choose the option you want to use to block the addresses by clicking the appropriate radio button. If you choose the second option, decide whether to place the blocked email you get in the Spam folder, or create a new folder and name it.
  2. Click OK.
3

To add a sender to the blocked list: 
 

  1. From the WebMail Inbox, without opening the message, put a check in the box to the left of the email.
  2. Click the Block Sender button.
  3. In the pop-up box put a check in the box next to Sender Email Address or Domain. To block just one address in the list, put your check next to that address.
  4. Click OK.

A sender can also be blocked while an email is open by clicking the red stop sign symbol next to the sender's email address..

Attach a File

 

To attach a file to an email message, follow the steps below.

1
  1. From the WebMail Inbox, click Compose.
  2. Add the email address in the To: field.
  3. Write your email message in the field provided.
  4. Click the Add Attachments link.
2
  1. Next to the File 1 field, click the Browse button to find the file or image to attach. Repeat for all files or images.
  2. Click OK. Your attachments will appear under Add More Attachments.
  3. Click Send to send your message with your attachments.

Total size of message, including attachments, is limited to 20 MB per message.

Create Folders

 

To create folders for your messages, follow the steps below,

1
  1. From the WebMail Inbox, click Manage Folders in the column to the left.


    folders

  2. Click New Folder.
2
  1. Next to New Folder Name enter a name for the folder in the space provided.
  2. Click OK.
3

To create subfolders:
 

  1. Click into parent drop-down menu.


    folder

  2. Choose the folder you want to place this folder in.
  3. Click OK.
4

To rename a folder
 

  1. Put a check in the box next to the folder.
  2. Click Rename.

rename
 

  1. In the field provided, enter the new name.
  2. Click OK.

Delete Messages

 

To delete messages in your folders, follow the steps below.

1
  1. From the WebMail Inbox, find the message you want to delete.
  2. Without opening the message, put a check in the box to the left of the message. 
  3. Click the Delete button.
2

To restore a deleted message: 
 

  1. Click the Trash folder.
  2. Find the message you want to restore.
  3. From the Move to: drop-down menu, choose a folder.
  4. Click OK.

If you empty your trash folder before you restore your message, it will be permanently lost.

3

To delete all messages: 
 

  1. Put a check in the box to the left of the From header.

    Result: A check will display next to all the messages.
  2. Click the Delete button.

As a precaution, most email services do not allow you to delete several pages of email, so you must repeat this step for each page.

Forward a Message

 

To forward a message to yourself of someone else, follow the steps below.

1
  1. From the WebMail Inbox, open the message you want to forward.
  2. Enter the email address you want to receive the message.
  3. Click the Forward button.
  4. Click the Send button.
2

To forward all your mail to one of your other email addresses:
 

  1. From the WebMail Inbox click the Settings button.

    Result: The Settings window displays.
  2. Click Forward.
  3. Under Forwarding Address in the field provided, enter the email address you want to use to receive all your email.
  4. At Forwarding Rules click the radio button next to the option you want to use to forward your mail.
  5. Click OK.

Respond with Sender's  Reply

 

 

To respond to a message and include the person's message in your reply, follow the steps below.  

1
  1. From WebMail Inbox, click Settings.

    Result: The Settings window displays.
  2. Click Preferences.

    Result: The Preferences window displays.
2
  1. Scroll down to Replying to messages.
  2. Put a check in the box next to include message.

    Result: The sender's message will always be included in your reply.

To send a reply without the response on certain messages, after you click the Reply button delete the text of the sender's message and replace it with your own, or just create a new message.

Save Messages to a Folder

 

To save messages you send to a Sent Messages folder, follow the steps below.

1
  1. Go to the WebMail Inbox window.
  2. Click Compose.

Result: The Compose Mail window displays.

2
  1. Compose your message.
  2. Click the Save a copy checkbox at the bottom of the message to save a copy in the Sent Mail folder.

To automatically save all messages you send:

  1. At the WebMail Inbox window.
  2. Click Settings.

    settings button

    Result: The Message Settings window displays.
  3. At the Message Settings window, click Preferences, as shown below.

    preferences
  4. Click the checkbox next to By default, save a copy in Sent Mail folder.

    by default checkbox

 

Set Priority

 

To set the priority of your messages, follow the steps below.

1
  1. From the WebMail Inbox, click Compose.
  2. Create a new message.
2

At the bottom of the Compose window, choose the Message Priority and the level of Sensitivity from the drop-down menu.

priority
 

If any option other than Normal is chosen, the message will include an alert icon signifying the priority and sensitivity level of the message. Changing these settings does not affect the speed of delivery in any way.

Vacation Message

 

To send an automated message that you are on vacation, follow the steps below.

1
  1. From the WebMail Inbox, click Settings.

    Result: The Settings window displays.
  2. Click Vacation Message.
2
  1. Enter your vacation message in the space provided.
  2. Under Message Rules, click the radio button you want to use to reply to new email.
  3. Click OK.

To turn off vacation message put click the radio button next to Do not activate vacation message.


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