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Signing In to Cox Hotspots

Solution

Follow the steps below to sign in to the Cox Hotspots or the CableWiFi network.

If you are a... Then...
Cox customer in a Cox service area
  1. Enable WiFi on your wireless device and search for available networks.
  2. In your list of available networks, select CoxWiFi or CoxWiFi_premium.
  3. Launch your Internet browser.
  4. Sign in with your Cox User ID and Password.
Cox customer in a partnering provider's service area
  1. Enable WiFi on your wireless device and search for available networks.
  2. In your list of available networks, select CableWiFi.
  3. Launch your Internet browser.
  4. Select your Internet provider from the list.
  5. Sign in with your full Cox Email address and Password.

    Note
    : When signing into CableWifi, your full Cox Email address must be entered as the username.
Customer from a partnering cable provider in a Cox service area
  1. Enable WiFi on your wireless device and search for available networks.
  2. In your list of available networks, select CableWiFi.
  3. Launch your Internet browser.
  4. Select your Internet provider from the list.
  5. Sign in with your Username and Password.
Cox Business customer but do not have a user ID and password. Refer to Managing Cox Hotspot Users in MyAccount.
Anyone in Cox service area who wants to connect to a Cox WiFi network as a StraightUp Internet Hotspot Pass user.
  1. Enable WiFi on your wireless device and search for available networks.
  2. In your list of available networks, select CoxWiFi.
  3. From the Cox Hotspots Log In pop-up window, select Not a Cox Customer.
  4. From the StraightUp Internet Hotspot Pass window, complete the following steps.
    1. Select the pass option you prefer.
      • 2 Hour Pass - $4
      • 24 Hour Pass - $8
      • 1 Week Pass - $20
    2. In the Enter email address field, enter the email address where you want to receive your receipt.
    3. Review the Purchase Summary section, then click to review each of the following.
      • Privacy Policy
      • WiFi Terms of Service
      • Acceptable Use Policy
    4. Place a check in the box to agree to the terms and conditions.
    5. Click Next.
  5. From the StraightUp Internet Hotspot Pass Billing Information window, complete all fields, then click Submit.

    Result: The Transaction Details window displays your pass details and an email receipt is sent to the email address you entered. You are now able to use this device to connect to Cox WiFi automatically for the duration of your pass.

Need more help with your StriaghtUp Internet Hotspot Pass? Chat with Cox or text 36009 anytime.

Cox Business customer but do not have a user ID and password. Refer to Managing Cox Hotspot Users in MyAccount.
Due to the numerous WiFi devices and configurations available, Cox is only able to confirm that Cox Hotspots service is functioning correctly. Cox does not offer technical support for connecting devices to the Internet. Please refer to the user manual for your device should you require additional assistance.

For more details on how to connect to the Cox Hotspots network, see your device or operating system in the table below.

Device or Operating System Steps to Enable WiFi Steps To Connect to the Cox Hotspots Network
Apple iOS
  1. Tap Settings.
  2. Tap Wi-Fi.
  3. If Wi-Fi is set to OFF, tap the OFF button to turn it on.
  1. Tap Settings.
  2. Tap Wi-Fi.
    Result: Your device searches for available Wi-Fi networks in range.
  3. Tap CoxWiFi / CoxWiFi_premium / CableWiFi from the list of available networks (SSIDs).

    Result: A check mark will appear next to the selected SSID.
  4. Launch your Internet browser.
  5. Sign in with your Username and Password.
Android
  1. Touch the Settings icon.
  2. Touch Wireless networks and / or Wi-Fi.
  3. If turned off, touch Wi-Fi to turn it on.

    Note: These settings may vary between different manufacturers and Android versions. We recommend you refer to your owner’s manual for exact steps.
  1. Tap Scan to search for available networks.
  2. Tap CoxWiFi / CoxWiFi_premium / CableWiFi from list of available networks.
  3. Launch your Internet browser.
  4. Sign in with your Username and Password.
Kindle Fire
  1. Tap Quick Settings or Wireless.
  2. Tap Wi-Fi.
  3. If Wi-Fi is set to OFF, tap ON to turn it on.
  1. Tap Quick Settings or Wireless.
  2. Tap Wi-Fi.
    Result: A list of available networks displays.
  3. Tap CoxWiFi / CoxWiFi_premium / CableWiFi from the list of available networks (SSIDs).
  4. Launch your Internet browser.
  5. Sign in with your Username and Password.
Mac OS X

AirPort is used on Macs to set up and manage Wi-Fi connections. The AirPort icon is found in the menu bar next to the clock.

If the icon is empty, Airport is turned off, or you are not within Wi-Fi range. If the icon is filled in, you are currently within Wi-Fi range.

To turn AirPort on:

  1. Click the AirPort icon.
  2. Select Turn AirPort On.
  1. Click the AirPort icon.
  2. Select CoxWiFi / CoxWiFi_premium / CableWiFi from the list of available networks (SSIDs).
    Result: Once connected, a check mark will appear in the AirPort menu next to the selected SSID.
  3. Launch your Internet browser.
  4. Sign in with your Username and Password.
Windows 10
  1. From the App list, tap Settings.
  2. Click Network & Internet.
  3. Click Wi-Fi.
  4. Make sure Wi-Fi networking is set to On.
  1. From the System Tray, click the Network icon.
  2. Select CoxWiFi / CoxWiFi_premium / CableWiFi from the list of available networks (SSIDs).
  3. Click Next.
  4. Launch your Internet browser.
  5. Sign in with your Username and Password.

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