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Using the Cox Internet Speed Test Tool

A Speed Test is a tool you can use to help understand your Internet performance. Most speed tests demonstrate how long it takes to download and upload data across many elements of the connection, including the Cox network, the public Internet, the network the speed test service is using, and your home network. In addition to download and upload speeds, some speed tests also include ping, latency, jitter, and packet loss. Running a speed test can be useful as an estimate of quality of your Internet connection.

Where Should You Run A Speed Test From?

The location of the speed test server is also important, not just how far it is from you but the path from the Cox network to the selected server.

Third party speed tests conducted off of the Cox network may not provide the most accurate representation of the performance of the Cox network. The results from some third party speed tests are more reliable than others and reliability can vary from location to location. The speed test infrastructure is made up of hardware, software, and network capacity, which can vary for a single provider.

For the most accurate results, refer to the following based on your equipment.

  • For Cox Panoramic Wifi users, use the Cox Panoramic Wifi app.
    1. Download the free Cox Panoramic Wifi App from the App Store or Google Play. Your mobile device or tablet must meet the following requirements.
      • iOS version 11.0 or later
      • Android 6.0 or later
    2. Enter your Cox primary user ID and password.
  • Non-Cox Panoramic Wifi users, download the Speedtest app, or run a test from speedtest.net in your browser, using a hardwired connection to the modem or combination WiFi modem, and ensure that no other device is actively using the internet.
  • Do not hardwire to a router.

  • It is recommended to run the speed test from a hardwired connection to the modem to help determine where potential issues exist.
  • Hardwiring to the modem provides a better view of the Cox network, while a wireless test is also subject to the conditions of your home network.
  • When you run a speed test via Internet Tools, your test results are available to Cox for troubleshooting and analysis.

What Can Impact Your Speed?

Regardless of the speed test site you use, many things can impact speed test results, which include the following.

  • The Speed Test Infrastructure
  • Modem Capabilities
  • Device Type Capabilities (Laptop, Tablet, etc.)
  • Operating System
  • Browser
  • Security Configurations
  • Home Network - including WiFi
Using the Speed Test Tool

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